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Lamin Drammeh - PeerSpot reviewer
Information Technology Operations Engineer at BBC
Real User
It comes with unified communication, making inter-departmental communication effortless
Pros and Cons
  • "Yammer is useful since it is a product you can easily integrate into our system since Microsoft supports it."
  • "If you are using other applications that are tough to integrate into the environment, that can cause limitations."

What is our primary use case?

We use Yammer to do chats where we provide feedback, and other staff can respond.

What is most valuable?

Yammer is useful since it is a product you can easily integrate into your system since Microsoft supports it. Because of unified communication, you can have all your applications in one environment.

What needs improvement?

If you are using other applications that are tough to integrate into the environment, that can cause limitations.

For how long have I used the solution?

I have been using Yammer for three years.

Buyer's Guide
Yammer
January 2025
Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,394 professionals have used our research since 2012.

How was the initial setup?

The setup is straightforward.

What other advice do I have?

I recommend Yammer since it is a good solution. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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    Michela Bruna - PeerSpot reviewer
    Ux designer & content strategist at Eni gas e luce
    Real User
    Top 5Leaderboard
    Easy to create communities and share documents within an organization
    Pros and Cons
    • "The product's initial setup phase was straightforward."
    • "Yammer's UX and UI are areas with certain shortcomings where improvements are required"

    What is most valuable?

    With Yammer, it is easy to create communities, and it is also easy to use. Yammer also makes it easy to find and have an overview of every community that is opened and created on the platform. In my company, the solution's adoption rate is not so high yet because we started to use it last year.

    What needs improvement?

    Yammer's UX and UI are areas with certain shortcomings where improvements are required. Yammer's UX and UI should be made more user-friendly and organized.

    For improvements in the area of stability, the solution requires improving its UI and UX while ensuring better integration with other tools, like Microsoft Teams. Sometimes, there seems to be some overlapping of features in the solution, especially in the area related to the creation of a repository, because of which one may not be able to identify when using Teams and Yammer, making it in the area which is unclear owing to a lack of best practices.

    For how long have I used the solution?

    I have been using Yammer for a year. I use the solution's latest version. I am a user of the solution.

    What do I think about the stability of the solution?

    Stability-wise, I rate the solution a seven out of ten.

    What do I think about the scalability of the solution?

    Though I am one of the major users of the solution in my company, it is accessible to everyone in the organization, but I don't know how many people use it.

    Which solution did I use previously and why did I switch?

    Previously, in my company, we used to use Workplace from Meta or Facebook. Switching to Yammer from Workplace was not my decision.

    How was the initial setup?

    The product's initial setup phase was straightforward.

    What's my experience with pricing, setup cost, and licensing?

    There is a need to make yearly payments towards the licensing costs of the solution.

    What other advice do I have?

    My recommendation to others to use the product or not depends on whether it is the only tool that they would use or if they have any other tools that they use in their environment. It is important to keep in mind why Yammer or any other tools are used to share documents or updates because otherwise, there is a risk if you split your work between different tools, as it can be difficult to collect everything and get a complete overview of a project. I think that you need to define the goal for what you need for the platform.

    With Yammer, it is easy to get in touch with colleagues in other countries because it serves as an open-community tool on which you can see posts shared from everywhere. Yammer helps its users to get in touch and know other people from other countries. It is also easier to communicate with colleagues even if you don't have any projects in common or if you don't know some people in other countries.

    I rate the overall tool an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.

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      Buyer's Guide
      Yammer
      January 2025
      Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
      838,394 professionals have used our research since 2012.
      Muhammad Imran Ali Jan - PeerSpot reviewer
      Senior Executive IT Infrastructure at Wateen Telecom (pvt.)
      Real User
      Top 5
      The solution should provide some built-in templates, but its integration with all the services of Office 365 is good
      Pros and Cons
      • "The most valuable feature of Yammer is its integration with all the services of Office 365."
      • "Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities."

      What is most valuable?

      The most valuable feature of Yammer is its integration with all the services of Office 365.

      What needs improvement?

      Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities.

      For how long have I used the solution?

      We have been using Yammer for four months.

      What do I think about the stability of the solution?

      Yammer is a very stable product. I rate Yammer ten out of ten for stability.

      What do I think about the scalability of the solution?

      More than 3,000 users are using Yammer in our organization.

      I rate Yammer a nine out of ten for scalability.

      How are customer service and support?

      Yammer's technical support is very good. The import bulk email option of the Yammer community was not working for us. So I raised a ticket, and their customer support team provided a solution within two days.

      How was the initial setup?

      The initial setup of Yammer is very, very easy.

      What about the implementation team?

      Yammer's deployment is very easy. As we get the license and standard access, we define our incoming and outgoing connectors to our existing cloud. It takes a maximum of one day to configure the solution with our on-premises Exchange or Active Directory with Azure AD Connect.

      What's my experience with pricing, setup cost, and licensing?

      Compared to other products like Amazon, Yammer's pricing is fine.

      What other advice do I have?

      The solution is deployed on-cloud in our organization.

      Overall, I rate Yammer a five out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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        Cory Bergstrom - PeerSpot reviewer
        Security and Infrastructure Engineer at a consultancy with 201-500 employees
        Real User
        Top 10
        The product is easy to use and enables efficient communication, but permissions are a little bit over-complicated
        Pros and Cons
        • "The posting features are valuable."
        • "The permissions are a little bit over-complicated."

        What is our primary use case?

        We use the product for communications within the company. It's like our internal LinkedIn.

        How has it helped my organization?

        The product helps us know what is going on in other departments.

        What is most valuable?

        The posting features are valuable. We do not use it for much else.

        What needs improvement?

        The solution should provide a Windows application. The permissions are a little bit over-complicated.

        For how long have I used the solution?

        My organization has been using the solution since last year.

        What do I think about the stability of the solution?

        I haven’t had any issues with the solution. It had gone down when Azure went down a month ago, but I didn’t notice.

        What do I think about the scalability of the solution?

        The solution integrates with Microsoft really well. It is easily scalable. The tool is being used company-wide. We have around 550 employees. A recent post was seen by 402 people.

        Which solution did I use previously and why did I switch?

        I used SharePoint before using Yammer.

        How was the initial setup?

        The initial setup is pretty straightforward. It involves creating companies and communities. We can give escalated permissions to different communities.

        What about the implementation team?

        It probably took a week to deploy the tool fully. The deployment was done in-house. A person in my department and I deployed the solution.

        What's my experience with pricing, setup cost, and licensing?

        The pricing is not bad. It was not a big add-on. Price was not a deciding factor in buying the solution.

        What other advice do I have?

        If someone wants an easy way to communicate changes, promotions, and news in general, it's a good product. You can post pictures of events people go to, a big job that got completed, anniversaries, and things like that. It doesn't really get easier. It works just like any other social media platform. Overall, I rate the product a six out of ten.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.

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          it_user647430 - PeerSpot reviewer
          Senior Consultant, Business Analysis at a tech services company with 10,001+ employees
          Consultant
          Provides group conversation and document sharing capabilities. When documents are uploaded, there is no way to add metadata.

          What is most valuable?

          This product was intended to be a corporate social network, but it serves many purposes to different people.

          • In our organization, we have groups dedicated to outside interests like Formula 1, exciting innovations, internal projects, client projects, and knowledge sharing communities of practice.
          • The groups enable group discussion on a large scale without polluting my email inbox. I can access it at my own pace, in my own time. 
          • I use Yammer to learn from others and to get access to the wealth of knowledge in our organization.
          • Primarily, the group conversations and document sharing capabilities are what we use. Some people have not adopted it, so it is only as useful as the information available, based on the user base.
          • It can be a really useful tool to avoid duplication of effort where others share things that they have done before.
          • I would say the network and reach you get with this tool is what makes it great. I get answers from people I don't know and have never met. However, I get to learn from them and 'virtually' meet them, broadening my own network.

          How has it helped my organization?

          Productivity can be increased as colleagues from across the world share their knowledge and experiences, reducing the need to create deliverables that may have been previously created.

          It also broadens the network of an employee and gives them opportunities to learn from people in the same field. Those people would not normally be known to them and they would not have met them or gained that knowledge, without a collaborative conversation tool like Yammer.

          What needs improvement?

          The product itself is fine, in that it serves a purpose. The issue is in the adoption.

          • Employees need to be trained on how to use it, and to understand its benefits to encourage more adoption.
          • Without people using the tool, email traffic increases. The knowledge sharing is limited to people who they know in their local communities.
          • In addition, Yammer is just one of many tools Microsoft has for collaboration. Knowing which tool to use can be daunting.
          • With the release of teams and groups, Yammer is losing its purpose slightly.
          • I think that my rating is really around the usefulness of the product.
          • In terms of how it works as a collaborative tool, it is probably a 4. My issues with Yammer are mostly around the fact that Microsoft has included it with Office 365, but they haven't integrated it with all of their other tools.
          • The user profile is separate to the one on Delve and it has to be maintained separately.
          • When documents are uploaded to Yammer, there is no way to add metadata to it.
          • Documents are not stored in an associated SharePoint site, so it is separate to the document management solutions we have with SharePoint.
          • It is disjointed and Microsoft doesn't seem to be doing much more to integrate it. They are spending more time integrating teams instead.

          For how long have I used the solution?

          I have used Yammer since 2011/2012.

          What do I think about the stability of the solution?

          We have not had any stability issues.

          What do I think about the scalability of the solution?

          We have not had scalability issues. However, the larger the organization and the less the adoption, the less value you get out of the tool.

          Which solution did I use previously and why did I switch?

          There was no tool that I used which served the same purpose. I think SharePoint had a social wall feed, which was similar on team sites, but this wasn't well adopted. Some more technical teams used Slack.

          How was the initial setup?

          There was no setup required when it came about. It was a case of going onto the website and signing up with your corporate email and creating a password.

          Initial issues stemmed from the first person in the organization signing up, thereby becoming the network admin. This has changed now with Microsoft acquiring Yammer. It has become part of the Office 365 offering and security is much more managed.

          All users get access through their corporation if they use Office 365.

          Which other solutions did I evaluate?

          We didn’t look at alternatives. It was a free tool initially and now forms part of the Office 365 offering at all licensing levels.

          What other advice do I have?

          • It is all about creating a strong culture from the leadership down, where collaborating and sharing on Yammer is encouraged.
          • Adoption will be the key between success and failure of the Yammer network uptake and usefulness.
          • It also needs someone to manage it and encourage positive sharing, whilst monitoring usage.
          Disclosure: I am a real user, and this review is based on my own experience and opinions.

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            it_user609612 - PeerSpot reviewer
            Service Catalog Manager at a non-tech company with 1,001-5,000 employees
            Vendor
            Allows communication with a global audience. I would like to see more functionality and more integration with other solutions.

            What is most valuable?

            Communication. We are able to communicate and keep in touch with a global audience.

            As a global company, we have IT staff and users around the world. If we need to communicate a message or just make other people aware of an outage or other important information, the easiest way is to post it on yammer. Not only will they get an email about a new post, but if they
            have it installed on a mobile device, they will also get a notification.


            How has it helped my organization?

            It only allows for global communication, but that requires people to use it as well

            What needs improvement?

            Microsoft has to decide what to do with this product for the business. Without every business committing to 365, Yammer is a separate application and does not tie into Skype for Business or SharePoint 2013 and previous versions.

            If MS could somehow incorporate Yammer to SharePoint and Skype for Business, then it would have a lot more uses and be easier for users to take advantage of.

            Yammer is very basic. They have made very minor improvements to it. It does not hold up when comparing it to what other social media apps can do. Using it for a business without all of the other functionality really limits what you can do with it.

            MS made us plenty of promises for Yammer and have not delivered. There is a good chance we will be done using it before the year is up.

            For how long have I used the solution?

            We have been using this solution for about two years.

            What do I think about the stability of the solution?

            I did not encounter any issues with stability.

            What do I think about the scalability of the solution?

            I did not encounter any issues with scalability.

            How are customer service and technical support?

            It is typical Microsoft support, i.e, not very helpful.

            Which solution did I use previously and why did I switch?

            We currently use SharePoint. However, the two apps are not tied together.

            How was the initial setup?

            The installation was straightforward.

            What's my experience with pricing, setup cost, and licensing?

            Read the fine print. That goes for all MS licensing for an enterprise.

            What other advice do I have?

            It is a great communication tool, but if you have too many ways to communicate, then this may be a burden. It is also difficult with users who are already using Facebook, LinkedIn, Skype for Business, SharePoint, Twitter, etc.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.

            PeerSpot user
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              CIO Corporate at Parmalat S.p.A.
              Real User
              improves communication, especially among people in different countries
              Pros and Cons
              • "Valuable features include the integration with Microsoft Office and the fact that it is in the cloud. Also, it's quite easy to use."
              • "I would like to see a fancier user interface. That is one of the weak points of Yammer."
              • "Users need to be in the Acting Directory to exploit the features."

              What is our primary use case?

              Primary use is for workgroups. We already have some in place. Yammer is quite good.

              How has it helped my organization?

              Users can access their own workgroups and it improves the communication among people, particularly people who have the same task to perform in different locations, in different countries.

              What is most valuable?

              The integration with Microsoft Office and the fact that it is in the cloud. Also, it's quite easy to use.

              What needs improvement?

              I would like to see a fancier user interface. That is one of the weak points of Yammer.

              For how long have I used the solution?

              One to three years.

              What do I think about the stability of the solution?

              I haven't had any complaints from users about the availability of the system.

              What do I think about the scalability of the solution?

              Scalability is good. The only point of concern we have is that you need to be registered in Active Directory, and that can limit usage. But apart from that, I think that we can grow with no particular issues.

              How are customer service and technical support?

              As far as I know, we have not had any requests for support. We are able to manage it internally. I don't have any open requests for external support. However, I'm not the person who manages it.

              Which solution did I use previously and why did I switch?

              We didn't use any workgroup tool before Yammer. We adopted Yammer because it was included in the Office 365 toolset.

              Our most important criteria when selecting a vendor, apart from the product being easy to use, accessible, cloud-based, include security - that is another big and important criterion for us - and, finally, the ability to reach people who are not in our Active Directory domain.

              How was the initial setup?

              The initial setup was not that easy because of managing the tenant in Office 365. The migration to that tenant for countries that are not in the same domain was not easy, the domain synchronization. Managing the forest of different domains was not as simple as expected.

              Which other solutions did I evaluate?

              Specifically, my search was related to a tool for employees to communicate to all employees; not really for work-grouping, but more related to one-way communication, top-down, from the HR people to the employees. The point is how to reach people which are not IT or IS users. Not all our employees are IT users and we need to communicate with them through their own devices, typically their smartphones.

              Yammer and Facebook were the only choices on our shortlist.

              What other advice do I have?

              Look closely at the Office 365 context you are in, and be sure that the accessibility or the availability of the system will be spread as much as possible throughout the organization.

              I would rate Yammer at eight out of 10 because it's good, it works, it's reasonably easy to use. But, again, the weak point would be that the user interface is not as fancy as people are used to having, like when using social networks. It is less social network-oriented than Facebook, for instance, in terms of ease of use and user interface. And again, there is the point that users need to be in the Acting Directory to exploit the features.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.

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                it_user685317 - PeerSpot reviewer
                Senior Manager of File Services and Clustering at a financial services firm with 10,001+ employees
                Real User
                Allows everyone within the organization to have a voice.

                What is most valuable?

                The ability to easily communicate and engage with the entire organization is my favorite feature, as it allows everyone within the organization to have a voice.

                How has it helped my organization?

                It is especially valuable for multi-site and multi-region organizations. It allows for input, feedback, and discourse regardless of where the users are.

                What needs improvement?

                There is room for improvement in the customization and administration aspects of the product. Being able to edit posts with a revision history is a long sought-after feature.

                For how long have I used the solution?

                I have used this solution for five years.

                What do I think about the stability of the solution?

                I have never experienced any major stability issues.

                What do I think about the scalability of the solution?

                As the product is a hosted solution, the scalability from an infrastructure perspective in non-existent. However, there can be some hiccups in scaling the usage to different sites or regions, i.e., if they do not know how to best use and harness the power of Yammer.

                How are customer service and technical support?

                The technical support is outstanding, and the Yammer team is open and responsive on issues, feedback, and suggestions.

                Which solution did I use previously and why did I switch?

                Prior to Yammer, the go-to collaboration for the enterprise was generally SharePoint team sites.

                What's my experience with pricing, setup cost, and licensing?

                The product is bundled with all the Office 365 levels, and is an invaluable part of the package.

                Which other solutions did I evaluate?

                We looked at other solutions including HipChat, Campfire and Teambox.

                What other advice do I have?

                If you're a business that has Office 365, then utilizing Yammer should be a no-brainer. I'd recommend allowing users to create groups as they see fit, but it may be worth setting up the naming and branding standards when doing so. This ensures, that regardless of where the users go on Yammer, they'll have similar experiences across all the groups.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.

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