We use Yammer to do chats where we provide feedback, and other staff can respond.
Information Technology Operations Engineer at BBC
It comes with unified communication, making inter-departmental communication effortless
Pros and Cons
- "Yammer is useful since it is a product you can easily integrate into our system since Microsoft supports it."
- "If you are using other applications that are tough to integrate into the environment, that can cause limitations."
What is our primary use case?
What is most valuable?
Yammer is useful since it is a product you can easily integrate into your system since Microsoft supports it. Because of unified communication, you can have all your applications in one environment.
What needs improvement?
If you are using other applications that are tough to integrate into the environment, that can cause limitations.
For how long have I used the solution?
I have been using Yammer for three years.
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How was the initial setup?
The setup is straightforward.
What other advice do I have?
I recommend Yammer since it is a good solution. I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MDM Lead at Blue Label Telecoms
A stable solution that can be used as an enterprise social platform to share everyday happenings in an organization
Pros and Cons
- "The most valuable feature of Yammer is its interface."
- "Yammer should include more integrations."
What is our primary use case?
We use Yammer as an enterprise social platform to share everyday happenings, like congratulating someone on their achievements.
What is most valuable?
The most valuable feature of Yammer is its interface. You can do your updates from the Yammer app itself. Since we have integrated it with SharePoint, we can go into SharePoint and see our latest posts from all our colleagues, or we can make our own post.
What needs improvement?
Yammer should include more integrations. It would be useful if I could fully integrate all my work into the solution. I would like to have an option to seamlessly share a document or a presentation using Yammer so that everybody can access, see, and appreciate it. I would like to have the option to do that without having to set up a whole post separate from my everyday work.
Suppose you work in marketing, and your job is basically to socialize a whole lot of events or ideas. It would help if you could instantaneously share that work while you're doing it so that you can get people ready on a platform.
For how long have I used the solution?
I have been using Yammer for one year.
What do I think about the stability of the solution?
Yammer is a stable solution. I rate Yammer an eight out of ten for stability.
What do I think about the scalability of the solution?
Around 7,000 to 8,000 users use Yammer in our organization.
How are customer service and support?
The solution’s customer support has a good response time.
How would you rate customer service and support?
Neutral
How was the initial setup?
Yammer’s initial setup was very easy. I rate Yammer ten out of ten for the ease of its initial setup.
What about the implementation team?
It didn't take much time to install Yammer. It was part of the whole Microsoft 365 installation, and it took a few minutes to be installed directly on my PC. The installation and commercialization discussions took about a month or two in our organization.
What other advice do I have?
I am using the latest version of Yammer.
I would recommend Yammer to other users because it's a good application. What matters more is the rules you create around it and how well you socialize it with your business.
You can either have an application where people are a bit scared to share because they don't know what is allowed and what's not. Or you can have it where people are too free to share things that shouldn't even really be shared on the platform. How well you educate and socialize it in your business will determine how good and effective it is.
Overall, I rate Yammer an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Yammer
November 2024
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Security and Infrastructure Engineer at a consultancy with 201-500 employees
The product is easy to use and enables efficient communication, but permissions are a little bit over-complicated
Pros and Cons
- "The posting features are valuable."
- "The permissions are a little bit over-complicated."
What is our primary use case?
We use the product for communications within the company. It's like our internal LinkedIn.
How has it helped my organization?
The product helps us know what is going on in other departments.
What is most valuable?
The posting features are valuable. We do not use it for much else.
What needs improvement?
The solution should provide a Windows application. The permissions are a little bit over-complicated.
For how long have I used the solution?
My organization has been using the solution since last year.
What do I think about the stability of the solution?
I haven’t had any issues with the solution. It had gone down when Azure went down a month ago, but I didn’t notice.
What do I think about the scalability of the solution?
The solution integrates with Microsoft really well. It is easily scalable. The tool is being used company-wide. We have around 550 employees. A recent post was seen by 402 people.
Which solution did I use previously and why did I switch?
I used SharePoint before using Yammer.
How was the initial setup?
The initial setup is pretty straightforward. It involves creating companies and communities. We can give escalated permissions to different communities.
What about the implementation team?
It probably took a week to deploy the tool fully. The deployment was done in-house. A person in my department and I deployed the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is not bad. It was not a big add-on. Price was not a deciding factor in buying the solution.
What other advice do I have?
If someone wants an easy way to communicate changes, promotions, and news in general, it's a good product. You can post pictures of events people go to, a big job that got completed, anniversaries, and things like that. It doesn't really get easier. It works just like any other social media platform. Overall, I rate the product a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Executive IT Infrastructure at Wateen Telecom (pvt.)
The solution should provide some built-in templates, but its integration with all the services of Office 365 is good
Pros and Cons
- "The most valuable feature of Yammer is its integration with all the services of Office 365."
- "Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities."
What is most valuable?
The most valuable feature of Yammer is its integration with all the services of Office 365.
What needs improvement?
Microsoft should work on templating and provide some built-in templates so that the changes can automatically roll out to all the configured communities.
For how long have I used the solution?
We have been using Yammer for four months.
What do I think about the stability of the solution?
Yammer is a very stable product. I rate Yammer ten out of ten for stability.
What do I think about the scalability of the solution?
More than 3,000 users are using Yammer in our organization.
I rate Yammer a nine out of ten for scalability.
How are customer service and support?
Yammer's technical support is very good. The import bulk email option of the Yammer community was not working for us. So I raised a ticket, and their customer support team provided a solution within two days.
How was the initial setup?
The initial setup of Yammer is very, very easy.
What about the implementation team?
Yammer's deployment is very easy. As we get the license and standard access, we define our incoming and outgoing connectors to our existing cloud. It takes a maximum of one day to configure the solution with our on-premises Exchange or Active Directory with Azure AD Connect.
What's my experience with pricing, setup cost, and licensing?
Compared to other products like Amazon, Yammer's pricing is fine.
What other advice do I have?
The solution is deployed on-cloud in our organization.
Overall, I rate Yammer a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Mostly used to broadcast team ideas, updates, and achievements, but it has very limited features
Pros and Cons
- "Yammer brings in the most relevant posts to the users."
- "Yammer has very limited features."
What is our primary use case?
Yammer is mostly used to broadcast team ideas, updates, and achievements that can be shared amongst each other. We used the solution mainly for team updates and news. It is like an internal media where people can share their achievements.
What is most valuable?
Yammer keeps communication very clean, without any clutter. If you compare it with LinkedIn, LinkedIn shows you posts that are not relevant. Yammer brings in the most relevant posts to the users.
What needs improvement?
Yammer has very limited features.
For how long have I used the solution?
I have been using Yammer for four to five years.
What do I think about the stability of the solution?
Yammer is a stable solution.
What do I think about the scalability of the solution?
Yammer is a scalable product for a large organization.
What about the implementation team?
A large team is not required for Yammer's deployment. Two to three people should be sufficient for the solution's deployment.
What other advice do I have?
Since Yammer is internal to the organization, the posts are all relevant to the organization.
Yammer's maintenance depends on how large the content is. For a small organization, just one person should be sufficient for the solution's maintenance.
The solution is deployed on-cloud in our organization.
Yammer is not an essential tool unless the marketing division feels it's nice for the organization.
Overall, I rate Yammer a six or seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Catalog Manager at a non-tech company with 1,001-5,000 employees
Allows communication with a global audience. I would like to see more functionality and more integration with other solutions.
What is most valuable?
Communication. We are able to communicate and keep in touch with a global audience.
As a global company, we have IT staff and users around the world. If we need to communicate a message or just make other people aware of an outage or other important information, the easiest way is to post it on yammer. Not only will they get an email about a new post, but if they
have it installed on a mobile device, they will also get a notification.
How has it helped my organization?
It only allows for global communication, but that requires people to use it as well
What needs improvement?
Microsoft has to decide what to do with this product for the business. Without every business committing to 365, Yammer is a separate application and does not tie into Skype for Business or SharePoint 2013 and previous versions.
If MS could somehow incorporate Yammer to SharePoint and Skype for Business, then it would have a lot more uses and be easier for users to take advantage of.
Yammer is very basic. They have made very minor improvements to it. It does not hold up when comparing it to what other social media apps can do. Using it for a business without all of the other functionality really limits what you can do with it.
MS made us plenty of promises for Yammer and have not delivered. There is a good chance we will be done using it before the year is up.
For how long have I used the solution?
We have been using this solution for about two years.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and technical support?
It is typical Microsoft support, i.e, not very helpful.
Which solution did I use previously and why did I switch?
We currently use SharePoint. However, the two apps are not tied together.
How was the initial setup?
The installation was straightforward.
What's my experience with pricing, setup cost, and licensing?
Read the fine print. That goes for all MS licensing for an enterprise.
What other advice do I have?
It is a great communication tool, but if you have too many ways to communicate, then this may be a burden. It is also difficult with users who are already using Facebook, LinkedIn, Skype for Business, SharePoint, Twitter, etc.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager of File Services and Clustering at a financial services firm with 10,001+ employees
Allows everyone within the organization to have a voice.
What is most valuable?
The ability to easily communicate and engage with the entire organization is my favorite feature, as it allows everyone within the organization to have a voice.
How has it helped my organization?
It is especially valuable for multi-site and multi-region organizations. It allows for input, feedback, and discourse regardless of where the users are.
What needs improvement?
There is room for improvement in the customization and administration aspects of the product. Being able to edit posts with a revision history is a long sought-after feature.
For how long have I used the solution?
I have used this solution for five years.
What do I think about the stability of the solution?
I have never experienced any major stability issues.
What do I think about the scalability of the solution?
As the product is a hosted solution, the scalability from an infrastructure perspective in non-existent. However, there can be some hiccups in scaling the usage to different sites or regions, i.e., if they do not know how to best use and harness the power of Yammer.
How are customer service and technical support?
The technical support is outstanding, and the Yammer team is open and responsive on issues, feedback, and suggestions.
Which solution did I use previously and why did I switch?
Prior to Yammer, the go-to collaboration for the enterprise was generally SharePoint team sites.
What's my experience with pricing, setup cost, and licensing?
The product is bundled with all the Office 365 levels, and is an invaluable part of the package.
Which other solutions did I evaluate?
We looked at other solutions including HipChat, Campfire and Teambox.
What other advice do I have?
If you're a business that has Office 365, then utilizing Yammer should be a no-brainer. I'd recommend allowing users to create groups as they see fit, but it may be worth setting up the naming and branding standards when doing so. This ensures, that regardless of where the users go on Yammer, they'll have similar experiences across all the groups.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director, AIA Edge at AIA
All parts of the organisation can share ideas and best practices.
What is most valuable?
The most valuable feature is the ability to reach all parts of the organisation to share ideas and best practices.
How has it helped my organization?
Getting people to first share their ideas, and then for others to then respond and help out has been a key feature of our Yammer usage.
What needs improvement?
The ability to edit posts can be frustrating for some. The versioning control could also be better. Some of these issues have to do with training and changing entrenched behaviours.
For how long have I used the solution?
We have been using the product since June 2014.
What do I think about the stability of the solution?
Stability is pretty good and you can 'optimise' suggested solutions like video size and definition for your own network capabilities.
What do I think about the scalability of the solution?
I have not encountered any scalability issues, except for taxonomy and groups admin but that is a good problem to have.
How are customer service and technical support?
Technical support is very good; I only require minimal support from my internal team.
Which solution did I use previously and why did I switch?
We had Jive and switched for a couple of reasons: interoperability with other systems and a switch to a more easy to use and understand system. The translation feature is incredibly useful for a multilingual company like ours, especially with the Asian language coverage.
How was the initial setup?
Setup was relatively straightforward, with normal provisions for single sign on and governance. The complex part was the migration of content from the old system to the new, which required an enormous amount of effort.
Plan carefully and inform your users and power users straightforwardly and openly about the changes.
What's my experience with pricing, setup cost, and licensing?
Pricing as part of the wider deal should be considered, as well as getting value for money when reaching out to external parties.
Which other solutions did I evaluate?
We are not evaluating other options at this stage; our initial evaluation occurred when we set out on this process in 2011.
What other advice do I have?
Understand the limitations and embrace them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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I don't address those directly as it does enhance the notion that this space is where you come to get work done and not focus on the small things like typos. If it is bad enough then delete the post and re type. Versioning control can be dealt with by the Out of the box tolls incorporated in word etc now.