- External collaboration with partners: There is a unified way to send updates about departments and the enterprise, rather than sending separate communications.
- Inbox and notification for updates: This helps to manage messaging to stakeholders in a centralized and contextual way, rather than silo information sharing.
- Integration with Microsoft Office feeds: Since the enterprise works with Office, it is easy to use along with those tools.
Developer with 51-200 employees
Yammer vs. SP Social in 2013
There are several discussions on SharePoint’s social strategy going on at the moment. I had some great discussions with my MVP mate Adis during Summit last week. Since #SPC12 almost every SharePoint addicted developer, it-pro, power user has reviewed Yammer.
If you don’t know what Yammer is, here a short introduction.
Yammer is an enterprise social network, which allows you and your coworkers to communicate in a modern way as on Facebook. The huge difference between Facebook and Yammer is, Yammer is private. That means only people from your organization or the people you’ve invited to join your network can see and take part of the conversation which is going on in your Yammer network.
With the common understanding of Yammer, you should be able to follow up the ongoing discussions. Adis wrote a great post, summarizing his thoughts on SharePoint and Yammer integration and the upcoming social future. I totally agree with Adis, there are a lot of things missing at the moment. But here my thoughts on Yammer vs. SPSocial
Leak of integration
In my eyes there is still too much missing, of course you can integrate yammer into your SharePoint, but key features are missing such as SSO, seamless look ‘n feel integration. Prebuild views on Yammer depending on the current SharePoint context or the mobile story. Microsoft shipped mobile Apps for SharePoint 2013 OnDemand and OnPrem. AFAIK are these apps currently available in preview, but each of them is based on SPSocial.
SharePoint Newsfeed
The Newsfeed in SharePoint 2013 is one of the best dashboards I’ve ever seen in the product. In my eyes it’s boosting the productivity because you can get an overview within no time. You got all the information you’re interested in, documents, people, sites, tags you’re following. That’s exactly what I’m looking for when I should move on to Yammer. Because I don’t like to decrease the productivity just because I use Yammer.
OnPrem story
Adis mentioned the OnPrem story also in his post. For a lot of German customers its necessary that all information is stored OnPrem. I ran into various situations where management raised the red flag because they are not going to move business critical data into the cloud. Unfortunately these kinds of customers don’t hear our arguments for moving into the cloud.
User adoption
While #SPC12 we launched our corporate Yammer, in order to structure the entire conversation from our company. The adoption within the first four weeks was really good. A lot of employees joined the Yammer network in order to see what Yammer actually is. They followed the invitations from other employees. There was no official announcement form the company, some key users started inviting their co-workers and within 2 weeks almost 85% of the company were registered to the corporate Yammer network. People started creating their own groups depending on the divisions they’re working for or the topics they’re currently on. In summary I’d say the adoption within the first month was great. We’d good conversation on Yammer about problems within different teams, which was a little bit surprising to me, normally most of the employees aren’t participating to new technologies that much. But Yammer had a better start. Unfortunately the good start doesn’t mean a good every-day usage. Right now 4 months after launching Yammer, only a few (mostly technical enthusiasts) keep on using Yammer every day. The crowd hasn’t signed on for the last 2 months… They are again writing emails, doing Lync chats or discuss important things on the floor.
And this is exactly the worst point for a new platform, we did this learning curve with the adoption of SharePoint as centralized communication and collaboration platform a decade ago, users are falling back to their old-fashioned habits, without teaching them actively (let’s say 1hr per week) the adoption of a new social network will not work. (At least for the company I currently work for) This drives me crazy, it’s not Yammers fault, it’s a human fault. But Yammer will be faced with this problem. Enabling SharePoint’s OOB Social features within this company is easier, because they use SharePoint for everything.
Summary
The ‘user adoption’ is unfortunately the biggest problem for Yammer, I like the idea of Yammer, but until Yammer isn’t fluently integrated into SharePoint / SharePoint Online, it’s a hard way for us – SharePoint enthusiasts – to move customers, friends, co-workers on the Yammer train.
Disclosure: The company I work for is a Microsoft Partner - https://www.experts-inside.com
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at a financial services firm with 501-1,000 employees
We use targeted notifications to communicate outages and maintenance windows.
What is most valuable?
How has it helped my organization?
We have used targeted notifications regarding the outages and maintenance windows to communicate with our stakeholders. This has helped centralized messaging for us.
What needs improvement?
Yammer can improve the effectiveness of its usage by addressing the metrics that measure user trust and perception. It measures the sentiments of posts using analytics and increases the ease of use.
For how long have I used the solution?
I have used this solution for three years.
What do I think about the stability of the solution?
There were no stability issues. The product has been fairly stable.
What do I think about the scalability of the solution?
There were no scalability issues.
How is customer service and technical support?
I would give technical support a rating of 7/10.
How was the initial setup?
The setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
This is a good option for medium to large-sized business enterprises.
Which other solutions did I evaluate?
We looked at the Slack solution.
What other advice do I have?
If you are a Microsoft Shop, then Yammer has the potential to tie up with SharePoint and address a lot of the enterprise needs, in terms of messaging and content management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Human Resource/Digital Experience Applications Leader at a pharma/biotech company with 10,001+ employees
Allows cross-functional discussions across business groups.
What is most valuable?
- IM
- Groups
- Mobile applications
- Integration with Office
- Notifications
How has it helped my organization?
The product has allowed cross-functional discussions across every business group throughout the company. There was very little communication across business units prior to deployment. It is easy to find experts in a particular subject matter with a simple post to a group or to the company-wide group.
What needs improvement?
- Asynchronous, persistent chats
- Search capability
- Tighter integration with Outlook (i.e., be able to post directly to Yammer groups from Outlook)
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
Which solution did I use previously and why did I switch?
We previously used Chatter from Salesforce. We switched because the company was deploying Office 365 and it made more sense strategically to fully leverage Yammer instead. There were a smaller number of users on Chatter versus Yammer.
How was the initial setup?
The user account setup is not automatic as a person activates Office 365. I was not involved in the setup of the environment.
What other advice do I have?
This is an excellent choice if you have made the investment into Office 365. Announcement of teams should offer even better functionality. If you are not an Office 365 shop, then there are probably better options (i.e., Slack, Facebook for Work).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a tech vendor with 51-200 employees
You can choose not to follow conversations once your inputs have been received.
What is most valuable?
- Announcements
- Notes
- @mentioning
- How not to follow conversations once your inputs have been received
How has it helped my organization?
From the point of view of knowledge sharing, we created a group per project. While we had SharePoint for storing documentation, we were able to link to these and give them content in Yammer.
What needs improvement?
- @mentioning and the fact that you can't then tidy up the name.
- Linking differing groups, without introducing hierarchy.
- I did a lot of UAT and security both internally to organisations and being a cloud SaaS caused issues. Therefore, I’d like to see more support documentation with regard to this.
For how long have I used the solution?
I have used it for about three years.
What do I think about the stability of the solution?
Yammer was embedded in SharePoint. We experienced outages almost every Thursday; assuming this is a scheduled software update.
How are customer service and technical support?
Technical support wasn't great. Our touch points in Microsoft Ireland were not knowledgeable enough on the product; issue experienced while going from Freemiun to Enterprise.
Which solution did I use previously and why did I switch?
I did not previously use a different solution; first time using social enterprise.
How was the initial setup?
Initial setup was very straightforward. It was prior to O365 integration. Simply access the Yammer URL, and set up your credentials. The company provisioning was carried out by Microsoft but I believe this was straightforward.
Which other solutions did I evaluate?
Before choosing this product, I don't believe we evaluated other options, but this was not my call.
What other advice do I have?
Take the time to decide why your organisational culture will benefit from social enterprise. Let your workforce know that it is coming, communicate your organisational vision for it, and have a launch plan, training, champions and encouragement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect at a insurance company with 501-1,000 employees
Not as feature-rich as Jive, but strikingly intuitive ease of use and a much lower cost.
Valuable Features:
Yammer provides a simple to use, intuitive platform for enterprise collaboration within the social networking information model. Like other products in this space, Yammer takes a crowd-sourcing approach to knowledge management in the enterprise by allowing users to leverage powerful tagging and content collaboration tools to communicate and capture information and expertise.
Room for Improvement:
Yammer is not as feature rich as the most mature offering in this space, Jive, however it makes up for this with strikingly intuitive ease of use and a much lower cost.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Looks like Yammer initially was built with a focus on Consumers whereas Jive on contrary was built with focus on Enterprises. Later radically both products are concentrating on Enterprise Social Collaboration and Networking space. Yammer with its freemium type attracts Collaborations to take place immediately unlike Jive though both support SAAS based model as well apart from cloud options. But one thing is not clear why Yammer is available on cloud option only? Can't it support stand-alone or on-premise option?
Responsable des Systèmes d'Information at AEBDM
Good for communication and setting up meetings, but it needs better Microsoft cloud integration
Pros and Cons
- "The most valuable feature of this solution is the communication events."
- "This solution would be improved if it was well integrated with other communication applications."
What is our primary use case?
We are system integrators, and we use this solution in our group for social networking.
What is most valuable?
The most valuable feature of this solution is the communication events. We can set up meetings and events.
What needs improvement?
I would like to see secure communication channels for our group.
This solution needs to be integrated with the Microsoft Cloud.
This solution would be improved if it was well integrated with other communication applications.
For how long have I used the solution?
We have been using this solution for between three and five years.
Which other solutions did I evaluate?
We have a lot of applications for communication, including WhatsApp, Facebook, and Instagram. In the future, I think that we need to have only one application for communication.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Industry Expert with 1,001-5,000 employees
Increased collaboration between geographically distributed teams, good way to share files and videos on topics of common interest
What is most valuable?
- Ease of creating groups
- Simple but good user experience on mobile
- Ability to adaptively stream videos inline in the wall
- Ability to track foul words
How has it helped my organization?
- Increased collaboration between geographically distributed teams.
- Good way to share files and videos on topics of common interest.
What needs improvement?
Cannot import/invite bulk users from an active directory security group.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
Not interfaced with the support team.
Which solution did I use previously and why did I switch?
Used Jive, but switched as Yammer became bundled with Office 365 at no additional cost.
How was the initial setup?
Not involved in admin activities/setup, hence I cannot comment.
What was our ROI?
Cannot comment, as I do not have this info.
Which other solutions did I evaluate?
Jive and SharePoint.
What other advice do I have?
Create a good governance mechanism and be weary of group/community explosion in the initial fad days. Need to ensure duplicate groups are not created.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a tech services company with 10,001+ employees
It breaks down the silos of communication in organizations.
What is most valuable?
Collaboration and the integration with O365. There are so many features, everything you could ever want, which is great for team collaboration.
How has it helped my organization?
It breaks down the silos of communication in organizations.
What needs improvement?
It just needs a more defined roadmap. Yammer is part of O365 and the whole platform is ever evolving, and new features show up sometimes unannounced, and you don't find out until one of your end users mentions it.
For how long have I used the solution?
We have been using the solution for over five years.
What do I think about the stability of the solution?
We did not have any issues with stability.
What do I think about the scalability of the solution?
We definitely did not have any issues with scalability.
Which solution did I use previously and why did I switch?
We didn't use any other solutions previously, other than Facebook or Twitter.
How was the initial setup?
The setup is extremely easy.
What's my experience with pricing, setup cost, and licensing?
Pricing is part of the O365 subscription.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
You need an upper-level management buy-in and a good communication plan for end users to make this successful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn More: Questions:
- SAP Jam vs. Yammer
- How do Sharepoint and Yammer match up to IBM’s connection solution?
- What is a good alternative to Yammer? Has anyone tried Hipchat?
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- What project documents, artifacts and activities should be on Sharepoint, JIVE, or network drives?
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- SharePoint Online VS. Jive - which is a better collaboration platform?
- Which social software do you use at your organization? What do you like best about it?
- Social customer community platform for B2B company?
- How do Sharepoint and Yammer match up to IBM’s connection solution?
Need:
Yammer integrated in SharePoint Online. Multiple customers request it. So this must be a priority one for Microsoft online team.