Yammer Reviews

• IM
• Groups
• Mobile applications
• Integration with Office
• Notifications

The product has allowed cross-functional discussions across every business group throughout the company. There was very little communication across business units prior to deployment. It is easy to find experts in a particular subject matter with a simple post to a group or to the company-wide group.

• Asynchronous, persistent chats
• Search capability
• Tighter integration with Outlook (i.e., be able to post directly to Yammer groups from Outlook)

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

We previously used Chatter from Salesforce. We switched because the company was deploying Office 365 and it made more sense strategically to fully leverage Yammer instead. There were a smaller number of users on Chatter versus Yammer.

The user account setup is not automatic as a person activates Office 365. I was not involved in the setup of the environment.

This is an excellent choice if you have made the investment into Office 365. Announcement of teams should offer even better functionality. If you are not an Office 365 shop, then there are probably better options (i.e., Slack, Facebook for Work).

Messaging and groups are the most valuable features.

It is easy to join groups of interest and keep up-to-date with the relevant topics.

You can only search by words or person, you cannot filter by person plus terms, date, etc. If you are looking for a message that was posted by a certain person two months ago, you will have to scroll back through all of their posts to find it. Thus, the "search" feature needs to improve.

I have used this solution for three years.

There were no stability issues.

The technical support seemed okay. I was not really involved, but from my perspective as a user, it seemed like any technical support which was required was available. The Yammer portal/service had very few outages.

Previously, we were using the company's intranet and emails. Switched to this solution in the hope of better visibility and employee involvement.

It is okay as a company initiative, but it can be bypassed as some teams move to other options like Slack.

The idea crowdsourcing features are valuable because they show the business benefit of this social tool.

It drives incremental improvement through idea sharing.

It needs more support for third-party apps. Since third-party apps can increase the actual functionality of Yammer, they are very useful. However, when it comes to integration and setup of these apps, it could be easier.

I have used Yammer for nine months.

I have not encountered stability issues.

Onboarding was an issue, but we found a solution which helped us.

Technical support is good. They have a very good customer success program where they handhold you through rollout and any needed technical support.

We didn’t use a previous solution.

We evaluated Facebook at Work, but it wasn’t for us.

Find a core purpose for it so employees know why they are using it.

I reviewed Yammer as a judge for the 2012 SIIA CODIE Awards. Yammer was an outstanding performer in the collaborative platform category. I was given a full video demonstration of the software, and was very impressed with the following pros: *Dashboard design with full multiple application capability. * The number of outside applications that can be embedded into or integrated with Yammer. *The speed of the Yammer platform, which delivered information via multiple channels and sources *The fact that there is a mobile iOS application for Yammer. * A free version of Yammer is available to individual users who sign up *

The only con was that it did not share the same transition speed between apps as SAP StreamWork, another platform that I reviewed in the CODIE Awards collaborative category

This product is very easy to use, and has been widely and easily adopted.

I think that improvements could be seen in the delayed messaging, but other than, it's great!