I just wanted to try out the program to know what it was and how it works and if it could enhance our office communications.
Engineer at a tech services company
Simple setup but it adds to the complexity of using existing tools
Pros and Cons
- "The initial setup was simple and straightforward."
- "The product seems to just add to the complexity of using existing tools."
What is our primary use case?
What needs improvement?
I do not see the point of the product, and I do not like it to be honest. For example, one thing which I do not like overall with Microsoft products is that they are constantly changing them. The issue with that is that most of the updates and features which they are pressing users to adopt are not good or just not wanted or needed by the customers using the products.
As an example, we did an email migration. Some of our users had contacts that were linked with the Outlook linking feature. This is a newer feature in Outlook, and nobody wanted it in the first place. It just made things confusing by adding unwanted information automatically, and a new feature does not need to be confusing. It shoul be tested first, it should be optional, and the current software trend is to do public beta testing. One person in our company had something like 30 linked contacts — emails and full phone numbers which were not his actually his own contacts. In the migration, these contacts all showed up as his.
Microsoft has too many updates and they are updates that are not wanted. I could understand if updates were discussed or features are wanted, but Microsoft just throws things out there. In this case, they actually rolled back the feature some time after releasiung it. That should not be necessary and it just makes for further confusion. I think I am actually saying nothing new here, but lately almost every update which is coming out has some bugs or stops something else from working. Sometimes it is a driver problem, sometimes it is something else. But the frequency of the rollouts just increases the frequency of the bugs. It is not the best plan for software management.
I would say the whole experience was negative, so that is why we stopped using it.
For how long have I used the solution?
We used the product recently for a short period of time less than a year ago.
What do I think about the stability of the solution?
We did not use it long enough to really do testing and evaluation of the stability.
Buyer's Guide
Yammer
November 2024
Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
What do I think about the scalability of the solution?
It is enterprise software and was meant to be scalable. We never got to the point of rolling it out for the company.
How are customer service and support?
I have contacted technical support and it was okay but not very helpful. Many times the support people can not actually do anything. If I call about a problem with a feature or a bug, they can not fix it over the phone. So yeah, maybe they are trying their best and they are polite, but if you call about an actual problem rather than how to use a feature, they can not really be of much help. The support guys were great, but the issue is that they are not magicians.
How was the initial setup?
The initial setup was straight-forward. We were able to set it up on and we did it by ourselves.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best, I would rate Microsoft Yammer as a four-out-of-ten. It was probably not useless, but it was of no help for our company and our situation.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a consultancy with 51-200 employees
It certainly appears to be the best of this growing group of internal micro-blogging tool
As one of Yammer's first paying customers (albeit not in HE) I have quite a lot of experience with it. In general, it certainly appears to be the best of this growing group of internal micro-blogging tools. It's free for any size of network (as long as you don't need the additional security features).
I saw our network grow very, very fast organically – but there comes a point where it has to 'cross the chasm' in order to become a valuable business tool for everybody. And that's where the rubber hits the road, because – just like any other tool, system or process – it then needs management support, proper communication, use cases, and people who look after the community that it creates.
So, my take would be: trial it (it won't cost you anything), but don't expect it to have any meaningful impact without further thinking, resource and investment behind it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Yammer
November 2024
Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Head of Tech. Communication at a media company with 51-200 employees
Easy to join groups of interest and keep up-to-date with the relevant topics. You can only search by words or person and cannot filter by person.
What is most valuable?
Messaging and groups are the most valuable features.
How has it helped my organization?
It is easy to join groups of interest and keep up-to-date with the relevant topics.
What needs improvement?
You can only search by words or person, you cannot filter by person plus terms, date, etc. If you are looking for a message that was posted by a certain person two months ago, you will have to scroll back through all of their posts to find it. Thus, the "search" feature needs to improve.
For how long have I used the solution?
I have used this solution for three years.
What do I think about the stability of the solution?
There were no stability issues.
How are customer service and technical support?
The technical support seemed okay. I was not really involved, but from my perspective as a user, it seemed like any technical support which was required was available. The Yammer portal/service had very few outages.
Which solution did I use previously and why did I switch?
Previously, we were using the company's intranet and emails. Switched to this solution in the hope of better visibility and employee involvement.
What other advice do I have?
It is okay as a company initiative, but it can be bypassed as some teams move to other options like Slack.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Engagement Manager at a tech services company with 11-50 employees
Enables idea sharing through the idea crowdsourcing features.
What is most valuable?
The idea crowdsourcing features are valuable because they show the business benefit of this social tool.
How has it helped my organization?
It drives incremental improvement through idea sharing.
What needs improvement?
It needs more support for third-party apps. Since third-party apps can increase the actual functionality of Yammer, they are very useful. However, when it comes to integration and setup of these apps, it could be easier.
For how long have I used the solution?
I have used Yammer for nine months.
What do I think about the stability of the solution?
I have not encountered stability issues.
What do I think about the scalability of the solution?
Onboarding was an issue, but we found a solution which helped us.
How are customer service and technical support?
Technical support is good. They have a very good customer success program where they handhold you through rollout and any needed technical support.
Which solution did I use previously and why did I switch?
We didn’t use a previous solution.
Which other solutions did I evaluate?
We evaluated Facebook at Work, but it wasn’t for us.
What other advice do I have?
Find a core purpose for it so employees know why they are using it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a tech company with 51-200 employees
A fine platform for workplace and organizational collaboration
Valuable Features:
I reviewed Yammer as a judge for the 2012 SIIA CODIE Awards. Yammer was an outstanding performer in the collaborative platform category. I was given a full video demonstration of the software, and was very impressed with the following pros: *Dashboard design with full multiple application capability. * The number of outside applications that can be embedded into or integrated with Yammer. *The speed of the Yammer platform, which delivered information via multiple channels and sources *The fact that there is a mobile iOS application for Yammer. * A free version of Yammer is available to individual users who sign up *
Room for Improvement:
The only con was that it did not share the same transition speed between apps as SAP StreamWork, another platform that I reviewed in the CODIE Awards collaborative category
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at a tech company with 51-200 employees
Easy to use and widely adopted in our organization. Improvements could be made in the delayed messaging.
Valuable Features:
This product is very easy to use, and has been widely and easily adopted.
Room for Improvement:
I think that improvements could be seen in the delayed messaging, but other than, it's great!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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We piloted Yammer at my company for three months and had a very difficult time getting people to use the tool. Many people logged in once, then never came back. Since then, we implemented Jive and the result has been much better. Yammer relies completely on users self-organizing to create an emergent information structure. Jive allows that, but also has some top-down capabilities to allow community managers to design overview pages and high level structure. Every company is different, but this approach is working much better with my organization.