Yammer Reviews and Pricing

Consultant at a consultancy with 51-200 employees

Aug 28, 2013

It certainly appears to be the best of this growing group of internal micro-blogging tool

As one of Yammer's first paying customers (albeit not in HE) I have quite a lot of experience with it. In general, it certainly appears to be the best of this growing group of internal micro-blogging tools. It's free for any size of network (as long as you don't need the additional security features).

I saw our network grow very, very fast organically – but there comes a point where it has to 'cross the chasm' in order to become a valuable business tool for everybody. And that's where the rubber hits the road, because – just like any other tool, system or process – it then needs management support, proper communication, use cases, and people who look after the community that it creates.

So, my take would be: trial it (it won't cost you anything), but don't expect it to have any meaningful impact without further thinking, resource and investment behind it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user5070Architect at a insurance company with 501-1,000 employees

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Aug 29, 2013

We piloted Yammer at my company for three months and had a very difficult time getting people to use the tool. Many people logged in once, then never came back. Since then, we implemented Jive and the result has been much better. Yammer relies completely on users self-organizing to create an emergent information structure. Jive allows that, but also has some top-down capabilities to allow community managers to design overview pages and high level structure. Every company is different, but this approach is working much better with my organization.

it_user167418

Human Resource/Digital Experience Applications Leader at a pharma/biotech company with 10,001+ employees

Feb 23, 2017

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Allows cross-functional discussions across business groups.

What is most valuable?

IM
Groups
Mobile applications
Integration with Office
Notifications

How has it helped my organization?

The product has allowed cross-functional discussions across every business group throughout the company. There was very little communication across business units prior to deployment. It is easy to find experts in a particular subject matter with a simple post to a group or to the company-wide group.

What needs improvement?

Asynchronous, persistent chats
Search capability
Tighter integration with Outlook (i.e., be able to post directly to Yammer groups from Outlook)

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

Which solution did I use previously and why did I switch?

We previously used Chatter from Salesforce. We switched because the company was deploying Office 365 and it made more sense strategically to fully leverage Yammer instead. There were a smaller number of users on Chatter versus Yammer.

How was the initial setup?

The user account setup is not automatic as a person activates Office 365. I was not involved in the setup of the environment.

What other advice do I have?

This is an excellent choice if you have made the investment into Office 365. Announcement of teams should offer even better functionality. If you are not an Office 365 shop, then there are probably better options (i.e., Slack, Facebook for Work).

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user566034

Head of Tech. Communication at a media company with 51-200 employees

Jul 12, 2017

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Easy to join groups of interest and keep up-to-date with the relevant topics. You can only search by words or person and cannot filter by person.

What is most valuable?

Messaging and groups are the most valuable features.

How has it helped my organization?

It is easy to join groups of interest and keep up-to-date with the relevant topics.

What needs improvement?

You can only search by words or person, you cannot filter by person plus terms, date, etc. If you are looking for a message that was posted by a certain person two months ago, you will have to scroll back through all of their posts to find it. Thus, the "search" feature needs to improve.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

There were no stability issues.

How are customer service and technical support?

The technical support seemed okay. I was not really involved, but from my perspective as a user, it seemed like any technical support which was required was available. The Yammer portal/service had very few outages.

Which solution did I use previously and why did I switch?

Previously, we were using the company's intranet and emails. Switched to this solution in the hope of better visibility and employee involvement.

What other advice do I have?

It is okay as a company initiative, but it can be bypassed as some teams move to other options like Slack.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user620583

Senior Engagement Manager at a tech services company with 11-50 employees

Mar 9, 2017

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Enables idea sharing through the idea crowdsourcing features.

What is most valuable?

The idea crowdsourcing features are valuable because they show the business benefit of this social tool.

How has it helped my organization?

It drives incremental improvement through idea sharing.

What needs improvement?

It needs more support for third-party apps. Since third-party apps can increase the actual functionality of Yammer, they are very useful. However, when it comes to integration and setup of these apps, it could be easier.

For how long have I used the solution?

I have used Yammer for nine months.

What do I think about the stability of the solution?

I have not encountered stability issues.

What do I think about the scalability of the solution?

Onboarding was an issue, but we found a solution which helped us.

How are customer service and technical support?

Technical support is good. They have a very good customer success program where they handhold you through rollout and any needed technical support.

Which solution did I use previously and why did I switch?

We didn’t use a previous solution.

Which other solutions did I evaluate?

We evaluated Facebook at Work, but it wasn’t for us.

What other advice do I have?

Find a core purpose for it so employees know why they are using it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user9714

Consultant at a consultancy with 501-1,000 employees

Sep 11, 2013

Using Yammer Internally- guideliness and governance

I have had a love hate relationship with Yammer. There are indeed both guidelines and governance in play. Most of the processes in place are concerned about ensuring client confidentiality and compliance rather than expected use. For internal comms Yammer was being used as another channel to reach employees, however how they used Yammer was and is still maturing. Initially it was used to republish content that was already available through the Intranet, however this has now changed to one where they are more active in engaging in dialogue and supporting leaders in getting their message out (for example helping to host Yammer sessions). It has been a powerful tool, and one thing that I think it does very well is to empower employees from across the organization to contribute content and though leadership. I think that internal comms roles will shift slightly as they begin to support and encourage content from within, rather than having to be the sole authors and creators of content.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user133521Sr. Technical Manager at a tech company with 10,001+ employees

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May 20, 2016

Measuring productivity factor post implementing Social Collaboration Platform like Yammer is so important.

it_user1002

Project Manager at a tech company with 51-200 employees

Jun 26, 2012

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A fine platform for workplace and organizational collaboration

Valuable Features:

I reviewed Yammer as a judge for the 2012 SIIA CODIE Awards. Yammer was an outstanding performer in the collaborative platform category. I was given a full video demonstration of the software, and was very impressed with the following pros: *Dashboard design with full multiple application capability. * The number of outside applications that can be embedded into or integrated with Yammer. *The speed of the Yammer platform, which delivered information via multiple channels and sources *The fact that there is a mobile iOS application for Yammer. * A free version of Yammer is available to individual users who sign up *

Room for Improvement:

The only con was that it did not share the same transition speed between apps as SAP StreamWork, another platform that I reviewed in the CODIE Awards collaborative category

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user5070Architect at a insurance company with 501-1,000 employees

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Mar 13, 2013

When a company pays for Yammer, multiple email domains can be given access to the network.

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it_user1755

Product Manager at a tech company with 51-200 employees

Aug 27, 2012

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Easy to use and widely adopted in our organization. Improvements could be made in the delayed messaging.

Valuable Features:

This product is very easy to use, and has been widely and easily adopted.

Room for Improvement:

I think that improvements could be seen in the delayed messaging, but other than, it's great!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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