The most valuable feature is the ability to reach all parts of the organisation to share ideas and best practices.
Associate Director, AIA Edge at AIA
All parts of the organisation can share ideas and best practices.
What is most valuable?
How has it helped my organization?
Getting people to first share their ideas, and then for others to then respond and help out has been a key feature of our Yammer usage.
What needs improvement?
The ability to edit posts can be frustrating for some. The versioning control could also be better. Some of these issues have to do with training and changing entrenched behaviours.
For how long have I used the solution?
We have been using the product since June 2014.
Buyer's Guide
Yammer
January 2025
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Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,533 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability is pretty good and you can 'optimise' suggested solutions like video size and definition for your own network capabilities.
What do I think about the scalability of the solution?
I have not encountered any scalability issues, except for taxonomy and groups admin but that is a good problem to have.
How are customer service and support?
Technical support is very good; I only require minimal support from my internal team.
Which solution did I use previously and why did I switch?
We had Jive and switched for a couple of reasons: interoperability with other systems and a switch to a more easy to use and understand system. The translation feature is incredibly useful for a multilingual company like ours, especially with the Asian language coverage.
How was the initial setup?
Setup was relatively straightforward, with normal provisions for single sign on and governance. The complex part was the migration of content from the old system to the new, which required an enormous amount of effort.
Plan carefully and inform your users and power users straightforwardly and openly about the changes.
What's my experience with pricing, setup cost, and licensing?
Pricing as part of the wider deal should be considered, as well as getting value for money when reaching out to external parties.
Which other solutions did I evaluate?
We are not evaluating other options at this stage; our initial evaluation occurred when we set out on this process in 2011.
What other advice do I have?
Understand the limitations and embrace them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Mostly used to broadcast team ideas, updates, and achievements, but it has very limited features
Pros and Cons
- "Yammer brings in the most relevant posts to the users."
- "Yammer has very limited features."
What is our primary use case?
Yammer is mostly used to broadcast team ideas, updates, and achievements that can be shared amongst each other. We used the solution mainly for team updates and news. It is like an internal media where people can share their achievements.
What is most valuable?
Yammer keeps communication very clean, without any clutter. If you compare it with LinkedIn, LinkedIn shows you posts that are not relevant. Yammer brings in the most relevant posts to the users.
What needs improvement?
Yammer has very limited features.
For how long have I used the solution?
I have been using Yammer for four to five years.
What do I think about the stability of the solution?
Yammer is a stable solution.
What do I think about the scalability of the solution?
Yammer is a scalable product for a large organization.
What about the implementation team?
A large team is not required for Yammer's deployment. Two to three people should be sufficient for the solution's deployment.
What other advice do I have?
Since Yammer is internal to the organization, the posts are all relevant to the organization.
Yammer's maintenance depends on how large the content is. For a small organization, just one person should be sufficient for the solution's maintenance.
The solution is deployed on-cloud in our organization.
Yammer is not an essential tool unless the marketing division feels it's nice for the organization.
Overall, I rate Yammer a six or seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Yammer
January 2025
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Learn what your peers think about Yammer. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,533 professionals have used our research since 2012.
Consultant at a consultancy with 201-500 employees
A scalable tool beneficial for making overall communication within an organization easy
Pros and Cons
- "It was a stable solution...It was a highly scalable solution considering it was used in a very big company."
- "I faced some issues with Yammer's mobile app when I shifted from Android to iPhone, and it got a little bit tricky to use it on an iPhone, which took away some of my time."
What is our primary use case?
I used Yammer for crowdsourcing and group discussions. If we want to volunteer ourselves to be a part of certain groups that the company wants to discuss with, for, let's say, some volunteering activities or to share some complaints.
How has it helped my organization?
The benefits I experienced using Yammer stemmed from the ease of communication since everyone in the company used to get notifications. The overall communication within the organization was easy with Yammer. The group creations and such related stuff were easy to maneuver and use.
What needs improvement?
There is not much to choose from when it comes to the verification part of Yammer, especially if the clear instruction documentation is clear. If the instruction document is unclear it could be an issue. Fortunately, the technical team in our company was very clear on the instructions on how to use the tool. Even if we had an issue, it was only once when it came to the authentication part, but Yammer was very prompt in resolving the issues related to authentication and the mobile app. There wasn't much of an issue for me with Yammer.
In Yammer, mobile app onboarding has certain shortcomings and can be improved. I faced some issues with Yammer's mobile app when I shifted from Android to iPhone, and it got a little bit tricky to use it on an iPhone, which took away some of my time. The aforementioned area can be improved. Though the resolution for the issue related to the tool took some time, it got resolved.
For how long have I used the solution?
I have experience with Yammer. I used Yammer six months ago.
What do I think about the stability of the solution?
It was a stable solution.
What do I think about the scalability of the solution?
It was a highly scalable solution considering it was used in a very big company.
More than 10,000 users were there for Yammer in my previous company.
Which solution did I use previously and why did I switch?
I previously worked with BambooHR. There was one more tool that I worked with, but I can't recall its name.
I prefer Yammer over BambooHR. Yammer has a much better interface than BambooHR, making it easy for me to do certain searches easily. With Yammer, it's much easier when it comes to doing a task, group creations, and group discussions.
How was the initial setup?
The company did the initial setup, so I didn't have an issue accessing the tool.
The solution is deployed on the cloud.
What other advice do I have?
There wasn't any maintenance required for Yammer from my end.
To those planning to use Yammer, I can say that it is fun to work with because it's easy to maneuver while being quite understandable for a layman who hasn't used any enterprise applications. It's quite easy to understand, considering that it provides indications to users on where to go and where to find something.
There are some features that I don't recall but feel could be improved.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a comms service provider with 10,001+ employees
The most valuable feature is the mobile app. Integration with other products is still weak.
What is most valuable?
Most valuable to me is the simplicity of the Yammer mobile app. I can check notifications and replies on the run
How has it helped my organization?
If someone needs to communicate with 50 people at the same and create collaboration about certain topic, he doesn't need to send communication to everyone in his inbox. Rather, he just needs one Yammer post and everyone will see it and interact accordingly.
What needs improvement?
Integration with other Office 365 products is still weak, because Yammer initially wasn't a Microsoft product. They bought it from a third-party.
For how long have I used the solution?
I have been using Yammer for three years.
What do I think about the stability of the solution?
We have not had stability issues.
What do I think about the scalability of the solution?
We have not had scalability issues.
How are customer service and technical support?
I would give technical support a rating of 8/10. It is Microsoft support.
Which solution did I use previously and why did I switch?
We were using a different solution named Beezy. It was based on the SharePoint on-premises solution. It wasn't responsive with mobiles and its scalability was weak.
How was the initial setup?
The initial setup was straightforward. Even after we enabled Office 365 Single Sign-on with ADFS to enhance authentication, it was nice and straightforward. Not many complexities.
What's my experience with pricing, setup cost, and licensing?
I consider Yammer to be the best business collaborative tool. If you want to try it, I advise using the free license for around one year and decide if you want to continue with it or not.
Which other solutions did I evaluate?
We evaluated the new version of Beezy and the social micro-blogging feature in SharePoint 2013. Both are very far from Yammer.
What other advice do I have?
If you are looking for a business collaborative tool, start with Yammer today.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a financial services firm with 51-200 employees
Easy to use and comes with a good interface, but controlling the communication could be an issue
Pros and Cons
- "The user interface and the way we can share and search information are the most valuable. It is very easy to use."
- "The way you want to control the communication could be an issue. It depends on what kind of company you are. We are a public company, and there are some regulations that we need to comply with. Its ease of use can be an issue for a company because anybody can subscribe and use it. There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow. It is not put in the front from the service perspective."
What is our primary use case?
We use it for communication and collaboration on specific topics.
How has it helped my organization?
Yammer is an enterprise social software. We have it in our company for five years, but it is not well socialized. A few people in our company use it. We are using Microsoft Teams more.
It is a product that is fading away for us. We may or may not use it in the future.
What is most valuable?
The user interface and the way we can share and search information are the most valuable. It is very easy to use.
What needs improvement?
The way you want to control the communication could be an issue. It depends on what kind of company you are. We are a public company, and there are some regulations that we need to comply with. Its ease of use can be an issue for a company because anybody can subscribe and use it.
There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow. It is not put in the front from the service perspective.
For how long have I used the solution?
I have been using Yammer for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
We didn't have to contact them for support. We had a call with them from a security standpoint to see if they can improve the way to control communication with external companies.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365.
What other advice do I have?
I would recommend this solution if it fits the purpose. It is a great tool, but you need to look at whether it overlaps with other tools.
I would rate Yammer a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Tech III Lead at a tech services company with 5,001-10,000 employees
Every user streamlines daily workflows with specific people/orgs they interact with. Users adapt and change dynamically as initiatives and daily work flows change.
What is most valuable?
Streamlining departmental workflow with built in QC. Here are only a few use cases:
for Human Resources:
Company wide announcements
Company FAQ / Policy and Procedures
Company Polling
Forms Repository
New Hire Orientation – Group Communication/Documentation
Training Videos
for IT departments:
Very useful client side, remote site, managing projects/rollouts or in the server room.
Yammer can be accessed from hand held devices as a traveling KB for staff.
Help Desk personnel and Engineers can access software in remote locations.
Personnel can update projects directly from their mobile devices providing real time status updates.
Tenant disk space is not effected - archiving files
Software Deployment / File storage
Help Desk FAQs – Rapid Response
How has it helped my organization?
Real time project tracking,
Managers can look into conversations and see employees pain points.
Built in Quality control and some Lean Enterprise tact
Users can self organize and collaborate quickly
Document control - Used as a doc repository..
I can go on and on with valuable uses.
For how long have I used the solution?
going on 2 years
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
6
Technical Support:6
Which solution did I use previously and why did I switch?
No
How was the initial setup?
Straightforward. But to understand all options in the portal a little bit of reading is required..
What about the implementation team?
I Implemented for numerous orgs.
What was our ROI?
Ongoing.
What other advice do I have?
Here are just a few benefits of Yammer
Closes Gap between Management and Customer facing employees
Lean process improvements and quality control are built into Yammer
Instant process improvements
Built in quality controls
Removes redundancy in daily workflows
Continuous improvement is built in
Every user streamlines daily workflows with specific people/orgs they interact with. Users adapt and change dynamically as initiatives and daily work flows change.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Financial Analyst at a tech services company with 1-10 employees
Has good scalability, but the feature for sharing needs improvement
Pros and Cons
- "Its most valuable features are the storyline and communities."
- "The solution's feature for sharing could be better."
What is our primary use case?
We use the solution for organizational communication.
What is most valuable?
Its most valuable features are the storyline and communities.
What needs improvement?
The solution's feature for sharing could be better.
For how long have I used the solution?
We have been using the solution for one and a half years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have approximately 1,50,000 solution users in our organization. I rate its scalability an eight out of ten.
How was the initial setup?
We have the solution deployed on the cloud as well as on-premises.
What about the implementation team?
Our IT team takes care of the solution's maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution's cost is included in the license bundle for Microsoft.
Which other solutions did I evaluate?
Compared to Facebook, the solution displays fewer advertisements.
What other advice do I have?
I recommend the solution to others and rate it a seven out of ten. It has good UI and UX features.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PM - Management Consultant at a consultancy with 501-1,000 employees
Has the ability to collaborate via group pages/sites. It needs better integration with other products.
What is most valuable?
Yammer's group page functionality is useful for large groups to collaborate instantaneously. It's very easy to set up group pages.
How has it helped my organization?
In a prior organization, Yammer was in the process of being piloted across our department. The ability to collaborate via group pages/sites was something people liked.
What needs improvement?
- Yammer's integration into the Microsoft Office 365 product suite was not yet in place when we were piloting the product.
- It needs better integration with other Office 365 products. They only just released the integration this March.
- They should add more "Slack-like" features. Although they are different products, most people in the development community need Slack and they don't need Yammer.
- For large organizations, Yammer could work well.
- The notification features on the web app were confusing and lacking.
- The mobile app is a much better UI/UX design between the two.
For how long have I used the solution?
I have been using Yammer for one year.
What do I think about the stability of the solution?
We did not have any stability issues.
What do I think about the scalability of the solution?
The lack of integration into the Microsoft Office 365 made it difficult to champion throughout the organization. Yammer was being introduced into an environment where collaboration was difficult to find.
How are customer service and technical support?
The Office 365 Roadmap blog was a good place to find details on what was going to be included in the future releases.
Which solution did I use previously and why did I switch?
We didn’t have anything previous to this solution.
How was the initial setup?
The initial setup was straightforward. The Yammer web app was simple to log into with Office 365 login credentials. The mobile app was better, but was being rolled out later.
What's my experience with pricing, setup cost, and licensing?
Make sure that you have at least 1000 licenses so you have a large enough user group to pilot the product.
The pricing is reasonable as it's a part of the Microsoft Office 365 product suite.
Which other solutions did I evaluate?
We evaluated Slack, which had different use cases than Yammer.
What other advice do I have?
Make sure that you have at least 1000 licenses so you have a large enough user group to pilot the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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I don't address those directly as it does enhance the notion that this space is where you come to get work done and not focus on the small things like typos. If it is bad enough then delete the post and re type. Versioning control can be dealt with by the Out of the box tolls incorporated in word etc now.