Senior Analyst Monitoring and Reporting at Empower
Real User
2022-09-12T16:36:59Z
Sep 12, 2022
I have experience with two versions of AlertSite. One is SaaS, with UXM, the older version in February. The other version is the private node, where you install private node servers in the data center, then my team connects to the UI to get all the monitoring data. In terms of AlertSite maintenance, the support team releases updates for the private node servers, so you have to keep that updated for vulnerability. Whenever a new update is released, you have to work on the software internally, and that's it. Sometimes, it's just a quick update that the AlertSite team does without requiring my team to do anything. My team just receives a notification from AlertSite. The enterprise monitoring team which I'm part of has eight members. Three of the members look into AlertSite issues, so when an application has an issue, the application team would contact my team to identify the error, so my team navigates the AlertSite monitor to get the root cause of the error. My team uses AlertSite daily, but the upgrades happen rarely, for example, just once every quarter depending on the release. My advice to anyone planning to implement AlertSite, especially if you want to install private nodes, is to get guidance from the support team and work with the ops team as well to get the implementation done without wasting time configuring it by yourself. I'm rating AlertSite eight out of ten because it needs improvement in UI performance and support. My company doesn't have a partnership with AlertSite.
I'm not sure about the version of AlertSite I'm using, but I'm using the online AlertSite monitor, the version that's online that you just need to set up. I just log into accounts.smartbear.com and set it up from there. I'm the only one from my team using AlertSite, and I'm the one who sets up the configuration for it. The notifications from the tool will be sent to different people and different levels within the company. If an error occurs more than a few times, a notification will be sent to management, so the management team needs to pay attention and ensure that errors will be fixed without delay to avoid downtime. My company went with AlertSite because as a tool, it's fast, easy to maintain, and provides great support. You can reach out to them easily about any issue. Sometimes AlertSite support responds to you immediately, and sometimes it would take a day. One of the vice presidents of my company also proposed AlertSite so it's the tool being used. My advice to anyone using the tool for the first time is to first be clear in terms of usage purposes. For example, my company knows what it wants from AlertSite and uses it for immediate tracking of site downtimes. The tool pays attention to errors and downtime, so the customer experience isn't delayed or affected, especially as my company has a system that runs for twenty-four hours, so if there's downtime, the business will be interrupted. My company wants the site to be up all the time, and AlertSite helps make that happen. Currently, my company has two levels in terms of how notifications are escalated. If the first escalation isn't solved within three hours, it will be escalated to level two or the management level. Management quickly takes action and makes sure the site is up as soon as possible, and this is the main reason my company uses AlertSite. The tool delivers as expected, so I recommend others to use it. It's easy to use and with it, you can visualize what's happening. It gives reports in text format and a visual format, and AlertSite will tell you the problems on your site, and if you're a technical person, you'll understand what the reports mean, so you can chase the right group of people to fix the issue quickly. I'd give AlertSite a nine out of ten because the remaining ten percent is reserved for the documentation as that needs improvement. My company is a customer of AlertSite.
I would recommend AlertSite if they don't have any complex monitoring solutions. AlertSite would be successful if its requirements were simple. However, if they're working with a complex infrastructure, they might have to wait for the background to improve features before using them. I would rate AlertSite a seven out of ten.
SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.
Here are AlertSite’s 6 use...
I have experience with two versions of AlertSite. One is SaaS, with UXM, the older version in February. The other version is the private node, where you install private node servers in the data center, then my team connects to the UI to get all the monitoring data. In terms of AlertSite maintenance, the support team releases updates for the private node servers, so you have to keep that updated for vulnerability. Whenever a new update is released, you have to work on the software internally, and that's it. Sometimes, it's just a quick update that the AlertSite team does without requiring my team to do anything. My team just receives a notification from AlertSite. The enterprise monitoring team which I'm part of has eight members. Three of the members look into AlertSite issues, so when an application has an issue, the application team would contact my team to identify the error, so my team navigates the AlertSite monitor to get the root cause of the error. My team uses AlertSite daily, but the upgrades happen rarely, for example, just once every quarter depending on the release. My advice to anyone planning to implement AlertSite, especially if you want to install private nodes, is to get guidance from the support team and work with the ops team as well to get the implementation done without wasting time configuring it by yourself. I'm rating AlertSite eight out of ten because it needs improvement in UI performance and support. My company doesn't have a partnership with AlertSite.
I'm not sure about the version of AlertSite I'm using, but I'm using the online AlertSite monitor, the version that's online that you just need to set up. I just log into accounts.smartbear.com and set it up from there. I'm the only one from my team using AlertSite, and I'm the one who sets up the configuration for it. The notifications from the tool will be sent to different people and different levels within the company. If an error occurs more than a few times, a notification will be sent to management, so the management team needs to pay attention and ensure that errors will be fixed without delay to avoid downtime. My company went with AlertSite because as a tool, it's fast, easy to maintain, and provides great support. You can reach out to them easily about any issue. Sometimes AlertSite support responds to you immediately, and sometimes it would take a day. One of the vice presidents of my company also proposed AlertSite so it's the tool being used. My advice to anyone using the tool for the first time is to first be clear in terms of usage purposes. For example, my company knows what it wants from AlertSite and uses it for immediate tracking of site downtimes. The tool pays attention to errors and downtime, so the customer experience isn't delayed or affected, especially as my company has a system that runs for twenty-four hours, so if there's downtime, the business will be interrupted. My company wants the site to be up all the time, and AlertSite helps make that happen. Currently, my company has two levels in terms of how notifications are escalated. If the first escalation isn't solved within three hours, it will be escalated to level two or the management level. Management quickly takes action and makes sure the site is up as soon as possible, and this is the main reason my company uses AlertSite. The tool delivers as expected, so I recommend others to use it. It's easy to use and with it, you can visualize what's happening. It gives reports in text format and a visual format, and AlertSite will tell you the problems on your site, and if you're a technical person, you'll understand what the reports mean, so you can chase the right group of people to fix the issue quickly. I'd give AlertSite a nine out of ten because the remaining ten percent is reserved for the documentation as that needs improvement. My company is a customer of AlertSite.
I would recommend AlertSite if they don't have any complex monitoring solutions. AlertSite would be successful if its requirements were simple. However, if they're working with a complex infrastructure, they might have to wait for the background to improve features before using them. I would rate AlertSite a seven out of ten.