Senior Analyst Monitoring and Reporting at Empower
Real User
2022-09-12T16:36:59Z
Sep 12, 2022
One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful.
What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly.
In terms of reporting, I would say it is intermediate. In my opinion, there is room for improvement there as well, particularly in terms of customer entitlement and how everything works. For example, when I go to select a report, the general comment is that there is no time stamp, and availability, the filter needs more options. There are more areas for improvement, at least in my opinion. The first is location. We have public as well as private locations. The private locations are not that great and effective. In terms of support, it is all based on the cost of the subscription that our company purchased. But it wasn't great, and it could've been much better. The third and most important aspect is automation. It is not compatible with all of the product platforms that we use. I am monitoring on a budget, and the capture rate for HTML vera code is limited. If I had to rate it out of five, I would give it 3.5. In terms of alerts, you should be able to use modified alert features that can be customized using widgets. Users should be able to customize alerts and code, as well as be given instructions on how to do so.
SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.
Here are AlertSite’s 6 use...
One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful.
What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly.
In terms of reporting, I would say it is intermediate. In my opinion, there is room for improvement there as well, particularly in terms of customer entitlement and how everything works. For example, when I go to select a report, the general comment is that there is no time stamp, and availability, the filter needs more options. There are more areas for improvement, at least in my opinion. The first is location. We have public as well as private locations. The private locations are not that great and effective. In terms of support, it is all based on the cost of the subscription that our company purchased. But it wasn't great, and it could've been much better. The third and most important aspect is automation. It is not compatible with all of the product platforms that we use. I am monitoring on a budget, and the capture rate for HTML vera code is limited. If I had to rate it out of five, I would give it 3.5. In terms of alerts, you should be able to use modified alert features that can be customized using widgets. Users should be able to customize alerts and code, as well as be given instructions on how to do so.