I am a customer and end user of the BigPanda solution. My role is CEO/co-founder at AI Ops Limited, and I can be reached at mike.van@aiops.co.uk. I have opted to receive email notifications relevant to my review, which I can opt out of at any time. If I don't already have an account on peerspot.com, PeerSpot will create an account and email me login credentials.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Real User
Top 20
Apr 24, 2025
Overall, I rate BigPanda as a nine out of ten. This rating assumes that everything is up to date and working well; otherwise, it would be between eight to nine point five. I would suggest ensuring that the solution is regularly updated and monitored for effective performance.
I recommend BigPanda for making human effort less and ensuring faster incident resolution, which prevents SLA violations. Overall, I would rate BigPanda eight out of ten.
Program Manager at a tech vendor with 10,001+ employees
Real User
Top 10
Mar 23, 2024
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
I give the solution a seven out of ten. We have 55 users. BigPanda is a user-friendly platform that offers good performance and security while utilizing fewer CPU resources. I recommend the solution.
I recommend this solution because we previously had to use several tools that were limited in terms of monitoring. We can now do what we need with one solution. I rate this solution eight out of 10.
Automation Solution Architect at a tech services company with 10,001+ employees
Real User
Sep 20, 2022
My advice to others is if you use this solution or not it depends on the requirement. For example, if a customer has only a couple of monitoring tools, purchasing BigPanda is useless. If the customer has more than 10 monitoring tools in place and generates a large number of alerts and tickets, such as events generated, then it's worth considering BigPanda as a solution. However, at the same time, if the customer already is invested in a solution, such as ServiceNow then going to the BigPanda is another overhead. I would recommend they put it in ITAM itself so that everything goes into one platform. It's easy to control, and manage. You are reducing many hops because that makes the job easier than sending dollars to BigPanda, then BigPanda converting them into tickets into the ServiceNow. It's an unnecessary overhead. It doesn't mean I'm a fan of ServiceNow, but I'm looking from an architectural point of view. I rate BigPanda a six out of ten.
Senior System Engineer at a tech services company with 10,001+ employees
MSP
Sep 11, 2022
I would advise others to ensure they have internal resources that are good with BigPanda because the UI is not easy to adapt to. I would rate this solution an eight out of ten.
Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost. I would rate this solution an eight out of ten.
Global Process Owner at a pharma/biotech company with 10,001+ employees
Real User
Sep 12, 2019
My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market. On a scale of one to ten, I will rate this solution a seven.
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Real User
Mar 25, 2018
I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues...
I am a customer and end user of the BigPanda solution. My role is CEO/co-founder at AI Ops Limited, and I can be reached at mike.van@aiops.co.uk. I have opted to receive email notifications relevant to my review, which I can opt out of at any time. If I don't already have an account on peerspot.com, PeerSpot will create an account and email me login credentials.
I rate BigPanda nine out of ten. It is my second-favorite tool after Vista ( /products/epicor-vista-eol-reviews ).
Overall, I rate BigPanda as a nine out of ten. This rating assumes that everything is up to date and working well; otherwise, it would be between eight to nine point five. I would suggest ensuring that the solution is regularly updated and monitored for effective performance.
I recommend BigPanda for making human effort less and ensuring faster incident resolution, which prevents SLA violations. Overall, I would rate BigPanda eight out of ten.
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
I give the solution a seven out of ten. We have 55 users. BigPanda is a user-friendly platform that offers good performance and security while utilizing fewer CPU resources. I recommend the solution.
I recommend this solution because we previously had to use several tools that were limited in terms of monitoring. We can now do what we need with one solution. I rate this solution eight out of 10.
My advice to others is if you use this solution or not it depends on the requirement. For example, if a customer has only a couple of monitoring tools, purchasing BigPanda is useless. If the customer has more than 10 monitoring tools in place and generates a large number of alerts and tickets, such as events generated, then it's worth considering BigPanda as a solution. However, at the same time, if the customer already is invested in a solution, such as ServiceNow then going to the BigPanda is another overhead. I would recommend they put it in ITAM itself so that everything goes into one platform. It's easy to control, and manage. You are reducing many hops because that makes the job easier than sending dollars to BigPanda, then BigPanda converting them into tickets into the ServiceNow. It's an unnecessary overhead. It doesn't mean I'm a fan of ServiceNow, but I'm looking from an architectural point of view. I rate BigPanda a six out of ten.
I would advise others to ensure they have internal resources that are good with BigPanda because the UI is not easy to adapt to. I would rate this solution an eight out of ten.
I would rate this solution a nine out of ten.
I would recommend this solution to others. I rate BigPanda a nine out of ten.
Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost. I would rate this solution an eight out of ten.
My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market. On a scale of one to ten, I will rate this solution a seven.
I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.