Scenarios where the product was useful in the area of remote access revolve around incidents where every time the clients call our company for help, I can just use the solution to connect and help them out instantly. The performance of the product is fine. I rate the ease of use that the product provides a nine out of ten. In terms of the security features of the product, I assume that everything is encrypted. I haven't compared ConnectWise ScreenConnect from a security perspective with the other products in the market. Only I use the product in my company. I rate the tool a nine out of ten.
ConnectWise ScreenConnect is a great remote access and support solution. I would recommend the solution to other users because customers who use it through us love it. Overall, I rate ConnectWise ScreenConnect ten out of ten.
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
We're an end-user. The cloud service is provided by ConnectWise themselves, however, it's not like a shared service. It is a dedicated instance that we are using. Overall, I'd rate the solution ten out of ten. It's impressive.
I suggest that if you have a mobile device manager, like Intune or whatever you use to push your software out, use it to push the client out. Then every time a new device comes online, it's automatically put into ConnectWise Manage, and you can manage it right from the start. We've never had to use tech support. The solution is just super simple and straightforward. I would rate it as a ten out of ten.
IT System and Network Administrator at a maritime company with 10,001+ employees
Real User
2021-12-24T12:04:00Z
Dec 24, 2021
We are a customer and an end-user. We used an on-prem server and I just started using Linux, however, we don't recommend using Linux. It's better to go with a Windows Server machine. We do recommend using the Windows Server for our clients. I would rate the solution at a nine out of ten. I'd advise potential new users to understand all the needs of the company first to make sure the solution will cover what you would like to be accomplished. If ConnectWise Control is chosen, do the trial license. It doesn't take a lot of effort to deploy it. Take some time in the demo environment and see how it works for you. If the functionalities are there and it is meeting your expectations, proceed with the next steps.
My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.
We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer, which is purely a cloud-based solution. Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, if I'm not mistaken, and you can test it out for free. Overall. I'd rate the solution nine out of ten.
We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018
It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.
Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.
Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique...
Scenarios where the product was useful in the area of remote access revolve around incidents where every time the clients call our company for help, I can just use the solution to connect and help them out instantly. The performance of the product is fine. I rate the ease of use that the product provides a nine out of ten. In terms of the security features of the product, I assume that everything is encrypted. I haven't compared ConnectWise ScreenConnect from a security perspective with the other products in the market. Only I use the product in my company. I rate the tool a nine out of ten.
ConnectWise ScreenConnect is a great remote access and support solution. I would recommend the solution to other users because customers who use it through us love it. Overall, I rate ConnectWise ScreenConnect ten out of ten.
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
We're an end-user. The cloud service is provided by ConnectWise themselves, however, it's not like a shared service. It is a dedicated instance that we are using. Overall, I'd rate the solution ten out of ten. It's impressive.
I suggest that if you have a mobile device manager, like Intune or whatever you use to push your software out, use it to push the client out. Then every time a new device comes online, it's automatically put into ConnectWise Manage, and you can manage it right from the start. We've never had to use tech support. The solution is just super simple and straightforward. I would rate it as a ten out of ten.
We are a customer and an end-user. We used an on-prem server and I just started using Linux, however, we don't recommend using Linux. It's better to go with a Windows Server machine. We do recommend using the Windows Server for our clients. I would rate the solution at a nine out of ten. I'd advise potential new users to understand all the needs of the company first to make sure the solution will cover what you would like to be accomplished. If ConnectWise Control is chosen, do the trial license. It doesn't take a lot of effort to deploy it. Take some time in the demo environment and see how it works for you. If the functionalities are there and it is meeting your expectations, proceed with the next steps.
My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.
We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer, which is purely a cloud-based solution. Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, if I'm not mistaken, and you can test it out for free. Overall. I'd rate the solution nine out of ten.
We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.
If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.
I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.
It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.
Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.
If your looking at anything aside from Control, keep looking.
Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.
Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.
Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.