In my company, the solution is used as any other product in the market that provides users with remote control or access. I don't think it's any better or any worse than any other solution in the market.
We use it for the IT team. We have installed it on all of our staff computers. We have about four hundred and fifty almost five hundred computers that it's installed on. We use it to do remote support on those computers. We use it to get to servers. If we need to get to servers, we can. We use it to run updates. We can do command-style prompts through ConnectWise Control. I used it just to check system resources or what version of Windows someone's running, it's very quick to sort of check what they're using for the system.
We use the solution ourselves. It supports our customers and their systems. It's for remote support since our entire company, all the staff, are working remotely, and we support our customers across South Africa and in other places on the African continent.
We are a 100% remote company, so we use ConnectWise Control primarily for remote support. I also have a guy who goes through periodically, probably every week or so, and uses Control to pull information about all the PCs and make sure that the patch levels are showing up correctly and that we are where we said we were going to be.
IT System and Network Administrator at a maritime company with 10,001+ employees
Real User
2021-12-24T12:04:00Z
Dec 24, 2021
Basically, in a previous company where I worked, I was a product owner and our company searched for tools that would be able to remotely connect to our customer computers and assist if some IT issue arises. We have customers outside of our office that we are supporting. We cover all IT devices, including computers and Windows machines as well as our applications. If an employee of these third-party companies has any issue they call a support number and communicate directly with an engineer. He can directly connect and take over control of their machines if necessary. This is helpful, for example, if an employee cannot describe what actually happens on his computer during a problem and network activity still exists. Our employee engineers can jump on the computer and witness it from the perspective of the user.
We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access.
Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018
We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.
The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.
Owner at a tech services company with 51-200 employees
Real User
2018-06-04T11:26:00Z
Jun 4, 2018
We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless.
IT Network Specialist at a educational organization
Real User
2018-06-03T09:17:00Z
Jun 3, 2018
Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.
Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.
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In my company, the solution is used as any other product in the market that provides users with remote control or access. I don't think it's any better or any worse than any other solution in the market.
We're an MSP using ConnectWise ScreenConnect to support our customers.
We use it for the IT team. We have installed it on all of our staff computers. We have about four hundred and fifty almost five hundred computers that it's installed on. We use it to do remote support on those computers. We use it to get to servers. If we need to get to servers, we can. We use it to run updates. We can do command-style prompts through ConnectWise Control. I used it just to check system resources or what version of Windows someone's running, it's very quick to sort of check what they're using for the system.
We use the solution ourselves. It supports our customers and their systems. It's for remote support since our entire company, all the staff, are working remotely, and we support our customers across South Africa and in other places on the African continent.
We are a 100% remote company, so we use ConnectWise Control primarily for remote support. I also have a guy who goes through periodically, probably every week or so, and uses Control to pull information about all the PCs and make sure that the patch levels are showing up correctly and that we are where we said we were going to be.
Basically, in a previous company where I worked, I was a product owner and our company searched for tools that would be able to remotely connect to our customer computers and assist if some IT issue arises. We have customers outside of our office that we are supporting. We cover all IT devices, including computers and Windows machines as well as our applications. If an employee of these third-party companies has any issue they call a support number and communicate directly with an engineer. He can directly connect and take over control of their machines if necessary. This is helpful, for example, if an employee cannot describe what actually happens on his computer during a problem and network activity still exists. Our employee engineers can jump on the computer and witness it from the perspective of the user.
We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access.
Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.
We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.
The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.
We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless.
Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.
Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.
Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.
Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.