Principal Specialist Architecture and Governance at a tech services company with 501-1,000 employees
Real User
Top 5
Jun 13, 2024
With the introduction of AI capability, NetCool has improved. Previously, customization was often required. Now, it offers much greater flexibility in event handling and enables automation in end-to-end closed-loop scenarios. The APIs are now a bit more accessible than handling other types of integrations. There has been improvement. Historically, we faced significant challenges, but integrating APIs with downstream systems or applications is not as difficult as it was. We do the maintenance. In terms of security, it is evident that high-scale security vulnerabilities must be addressed within a very short time frame. Upgrades are typically performed on a quarterly basis or occasionally, depending on the scope of the update. A team of five to six members, including administration and engineers, maintains the solution. On the cloud side, it offers multifunctional integration. It's not too difficult to integrate with other tools. Its capabilities are generally suited for on-site management, with not too many changes over the last couple of years. The big change was the introduction of AI Ops through Watson Ops. However, the cost is a negative aspect, especially considering the strong competition from a large contingent of open-source tools offering similar capabilities. NetCool's core capabilities might still be able to sustain your operations. Overall, I rate the solution a seven or eight out of ten.
Senior Enterprise Monitoring Engineer at Commerzbank
Real User
Top 10
Jan 23, 2024
I would recommend switching to something newer. Learning and supporting Tivoli is a waste of time. IBM barely develops it anymore. They have newer tools like Instana. Overall, I would rate the solution a seven out of ten. This product is excellent, but the tool itself is no longer actively developed. It can't be perfect; it's discontinued. We're just waiting for its retirement.
Application Security Specialist at a comms service provider with 1,001-5,000 employees
Real User
Nov 2, 2022
If price is not an issue, I would recommend IBM Tivoli NetCool to anyone considering implementing it into their organization. Overall, I would rate IBM Tivoli NetCool an eight out of ten.
I'd advise those looking into implementing Tivoli NetCool to check out other offerings from the same company as they have legacy offerings along with their latest offerings. I would give Tivoli NetCool a rating of eight out of ten.
Sales Account Manager at Future Systems | ITSM Solutions
Reseller
Dec 9, 2021
I recommend this solution all of the time, based on the customer's needs. It has to match with their requirements. I would rate IBM Tivoli Netcool a nine out of ten.
Chief Executive Officer at a tech services company with 11-50 employees
Real User
Nov 25, 2020
We're just a customer. We don't have a business relationship with IBM. I wouldn't necessarily suggest this product to others. There are other products right now that may be lighter in deployment and a lot less expensive. Overall, I would rate the solution six out of ten. I'd rate it higher if they offered more integration potential, or, alternatively, if they create done cohesive product and offered more monitoring software without some many other parts.
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Nov 4, 2020
There is a concern about artificial intelligence concepts for Insights because it's a monitoring tool. It monitors all of the network-related or device-related alerts. Those alerts play a major, vital role in this finance or banking sector. If we were to have this artificial intelligence operation concept, it would be very good. Some new projects that we have require AIOps. With respect to monitoring, other solutions can't compete with IBM. I would rate this solution a nine and a half out of ten. We now use Everbridge as a notification tool and we use ServiceNow for ticketing. If the Tivoli Suite had these features then we wouldn't have the need to pay for other solutions.
Senior Baseband & RF Engineer at a comms service provider with 201-500 employees
Real User
Feb 26, 2020
I'd advise companies that it's difficult to get a person that specializes in a bunch of different solutions and can really understand them fully. It's much better to be an expert on one solution than to try to be an expert on many. If a person wants to specialize in Tivoli then they should focus on just that one solution and know everything there is to know about it. I'd rate the solution eight out of ten.
Director / Consultant at a tech services company with 1-10 employees
Consultant
Jan 12, 2020
My general advice to people considering or adopting this solution would be to ensure that the company defines and understands all of the requirements that are expected of the product at the outset before even choosing a solution. Without knowing what the actual requirements are, it may lead to choosing the wrong product. It is always best to start with considering the base functionality and then build up any customizations from there. Also, always try to ensure that you make the minimum number of customizations required for the product to ensure that it is as easy to support in the future as possible. Customizations may not always be compatible with future upgrades. On a scale from one to ten where one is the worst and ten is the best, I would rate Netcool from IBM as about a seven-and-a-half versus other competing software products. If I had to choose a round number, it would be an eight.
IBM Tivoli Netcool delivers near real-time, consolidated event management across business infrastructure, data centers, complex networks and IT domains. The software provides full management and automation to help you deliver continuous uptime of business services and applications.
With the introduction of AI capability, NetCool has improved. Previously, customization was often required. Now, it offers much greater flexibility in event handling and enables automation in end-to-end closed-loop scenarios. The APIs are now a bit more accessible than handling other types of integrations. There has been improvement. Historically, we faced significant challenges, but integrating APIs with downstream systems or applications is not as difficult as it was. We do the maintenance. In terms of security, it is evident that high-scale security vulnerabilities must be addressed within a very short time frame. Upgrades are typically performed on a quarterly basis or occasionally, depending on the scope of the update. A team of five to six members, including administration and engineers, maintains the solution. On the cloud side, it offers multifunctional integration. It's not too difficult to integrate with other tools. Its capabilities are generally suited for on-site management, with not too many changes over the last couple of years. The big change was the introduction of AI Ops through Watson Ops. However, the cost is a negative aspect, especially considering the strong competition from a large contingent of open-source tools offering similar capabilities. NetCool's core capabilities might still be able to sustain your operations. Overall, I rate the solution a seven or eight out of ten.
I would recommend switching to something newer. Learning and supporting Tivoli is a waste of time. IBM barely develops it anymore. They have newer tools like Instana. Overall, I would rate the solution a seven out of ten. This product is excellent, but the tool itself is no longer actively developed. It can't be perfect; it's discontinued. We're just waiting for its retirement.
If price is not an issue, I would recommend IBM Tivoli NetCool to anyone considering implementing it into their organization. Overall, I would rate IBM Tivoli NetCool an eight out of ten.
I rate this solution eight out of 10.
I'd advise those looking into implementing Tivoli NetCool to check out other offerings from the same company as they have legacy offerings along with their latest offerings. I would give Tivoli NetCool a rating of eight out of ten.
I recommend this solution all of the time, based on the customer's needs. It has to match with their requirements. I would rate IBM Tivoli Netcool a nine out of ten.
We're just a customer. We don't have a business relationship with IBM. I wouldn't necessarily suggest this product to others. There are other products right now that may be lighter in deployment and a lot less expensive. Overall, I would rate the solution six out of ten. I'd rate it higher if they offered more integration potential, or, alternatively, if they create done cohesive product and offered more monitoring software without some many other parts.
There is a concern about artificial intelligence concepts for Insights because it's a monitoring tool. It monitors all of the network-related or device-related alerts. Those alerts play a major, vital role in this finance or banking sector. If we were to have this artificial intelligence operation concept, it would be very good. Some new projects that we have require AIOps. With respect to monitoring, other solutions can't compete with IBM. I would rate this solution a nine and a half out of ten. We now use Everbridge as a notification tool and we use ServiceNow for ticketing. If the Tivoli Suite had these features then we wouldn't have the need to pay for other solutions.
I'd advise companies that it's difficult to get a person that specializes in a bunch of different solutions and can really understand them fully. It's much better to be an expert on one solution than to try to be an expert on many. If a person wants to specialize in Tivoli then they should focus on just that one solution and know everything there is to know about it. I'd rate the solution eight out of ten.
My general advice to people considering or adopting this solution would be to ensure that the company defines and understands all of the requirements that are expected of the product at the outset before even choosing a solution. Without knowing what the actual requirements are, it may lead to choosing the wrong product. It is always best to start with considering the base functionality and then build up any customizations from there. Also, always try to ensure that you make the minimum number of customizations required for the product to ensure that it is as easy to support in the future as possible. Customizations may not always be compatible with future upgrades. On a scale from one to ten where one is the worst and ten is the best, I would rate Netcool from IBM as about a seven-and-a-half versus other competing software products. If I had to choose a round number, it would be an eight.