We're customers and can also be considered a Micro Focus partner because sometimes we help Micro Focus implement their products for other customers. There are times we could be considered as an implementation team for Micro Focus products. We have a lot of experience implementing Micro Focus products for our own company, for our own needs, that now we can share our experience with other companies, but in general, we're more customers than partners. In my point of view, this is a complex product and you need to be ready to adopt vendor approaches and incorporate them into this product from one side. These approaches are also quite complex. We are constantly using this product and we are constantly improving this product. It's actively being used in our company and we have invested some time to support it, attend to its functionalities, etc. The initial setup took nearly six months, but I could be mistaken. This product is used by hundreds, but I do not remember the exact number. Our support team is not very big: three or four people, but we are constantly developing this tool which means we have developers, too. I don't know about increasing usage as I have not heard information about it, but the business context is constantly changing and we definitely would need to adapt our Micro Focus Asset Manager to the change in a business context. We will adopt it and we will improve it, but to what extent, I don't know of any real plans because it belongs to another portfolio, but I'm working closely with the business team, though I have no detailed plans. When we started moving from our in-house development service manager to a more advanced solution, we tried a number of tools and we decided to choose Service Manager (11 years ago). Micro Focus Service Manager, at the time, it was Hewlett-Packard Service Manager, then in the bundle, the Task Manager was included. We were able to see a return on investment from this product. My advice to others looking into implementing this product is for them to not rush to change or customize it. If they face an issue with the product, they should not change it quickly. They should try to understand it first because there were times when we faced the same situation and we decided to make some changes to the product. What happened was after some iterations, we had to return the product to its out-of-the-box functionality. One of the best practices is not to rush adapting to change and not to rush product customization. Try to use the out-of-the-box functionality first. I'm not a product manager for this product so I'm not sure what to ask for in the next release. As far as I know, they are quite active, meaning they have quarterly release cycles and they do a good job here in general. My rating for this product is a seven out of ten.
IT Asset Management (ITAM) solutions are instrumental in managing Hardware, Software, and other IT assets. These assets are the center of your organization’s IT Infrastructure, and their lifecycle management requires improved control over inventory, tracking, and maintenance.
We're customers and can also be considered a Micro Focus partner because sometimes we help Micro Focus implement their products for other customers. There are times we could be considered as an implementation team for Micro Focus products. We have a lot of experience implementing Micro Focus products for our own company, for our own needs, that now we can share our experience with other companies, but in general, we're more customers than partners. In my point of view, this is a complex product and you need to be ready to adopt vendor approaches and incorporate them into this product from one side. These approaches are also quite complex. We are constantly using this product and we are constantly improving this product. It's actively being used in our company and we have invested some time to support it, attend to its functionalities, etc. The initial setup took nearly six months, but I could be mistaken. This product is used by hundreds, but I do not remember the exact number. Our support team is not very big: three or four people, but we are constantly developing this tool which means we have developers, too. I don't know about increasing usage as I have not heard information about it, but the business context is constantly changing and we definitely would need to adapt our Micro Focus Asset Manager to the change in a business context. We will adopt it and we will improve it, but to what extent, I don't know of any real plans because it belongs to another portfolio, but I'm working closely with the business team, though I have no detailed plans. When we started moving from our in-house development service manager to a more advanced solution, we tried a number of tools and we decided to choose Service Manager (11 years ago). Micro Focus Service Manager, at the time, it was Hewlett-Packard Service Manager, then in the bundle, the Task Manager was included. We were able to see a return on investment from this product. My advice to others looking into implementing this product is for them to not rush to change or customize it. If they face an issue with the product, they should not change it quickly. They should try to understand it first because there were times when we faced the same situation and we decided to make some changes to the product. What happened was after some iterations, we had to return the product to its out-of-the-box functionality. One of the best practices is not to rush adapting to change and not to rush product customization. Try to use the out-of-the-box functionality first. I'm not a product manager for this product so I'm not sure what to ask for in the next release. As far as I know, they are quite active, meaning they have quarterly release cycles and they do a good job here in general. My rating for this product is a seven out of ten.