Technical Officer at a tech services company with 11-50 employees
Real User
Aug 10, 2021
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.
IT Service Management (ITSM) ensures that IT services align with business needs, maximizing efficiency and minimizing risks through structured processes and quality management practices.ITSM solutions offer a range of functionalities to support IT operations. They provide a structured approach to service delivery and management, ensuring IT functions are aligned with business objectives. With insights from industry users, these tools are essential for maintaining service quality and boosting...
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.