Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
I am a systems administrator. We're able to provide a cloud-hosted virtual machine where this is used. We can also set up an IP address to allow for access to the interface. I'd rate the solution at a six out of ten. The only real downside is that sometimes, due to time differences, we can't get assistance exactly when we need it. They also need to improve their asset management. If a company needs basic service management with a good, easy-to-understand environment, then they should consider using Motadata.