Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very interactive. It's not very accepted by a lot of users. They should make it more user-friendly. We have noticed that sometimes we have a delay in action on technical support issues due to time differences. There could be more automation options.