Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.