Technical Officer at a tech services company with 11-50 employees
Real User
2021-08-10T19:21:02Z
Aug 10, 2021
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
The solution was primarily used for request management for managing tickets. We can use the platform to make requests for issues that are IT-related. In addition to that, we have access to a change in management, or program management features.