Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)
Real User
Top 20
2024-05-16T08:37:42Z
May 16, 2024
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems. The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard. It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated. Overall, I would rate the solution an eight out of ten.
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked. Performance-wise, it works well for any enterprise tool. However, Atera is more cost-effective. I would not recommend NinjaOne to other customers. I rate it a two out of ten.
Manager, Information Technology at NYOS CHARTER SCHOOL
Real User
Top 10
2023-11-15T16:27:03Z
Nov 15, 2023
NinjaOne offers really good products with a lot of room for improvement. NinjaOne is not the best tool in the market, especially when considering it as an out-of-the-box tool. With NinjaOne, you have to know what you're doing in order to create your automation processes properly. NinjaOne is a tool that you can build. NinjaOne has a lot of features that you can build. I would absolutely recommend NinjaOne to other users. I rate the overall product an eight and a half out of ten.
If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option. There is a concern about the slow UI. There is no clear visibility on whether a command is being issued by the user or the client, which takes longer than expected. Overall, I rate the solution a seven out of ten.
My advice is to get NinjaOne right now. If you want to be more well-managed, NinjaOne is the best solution for that. NinjaOne always brags that their product is user-friendly, and they're right. It's good for beginners and non-tech people. I rate this solution as a nine out of ten.
Service delivery manager at a tech services company with 1-10 employees
Real User
Top 20
2022-12-01T18:49:23Z
Dec 1, 2022
I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful. New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.
I give the solution an eight out of ten. Bender Benedict: Any new user should know that NinjaOne is cloud-hosted, meaning our PCs would require an internet connection to a LAN internet, unlike a server that is an on-prem solution where a device in this environment can receive updates, patches, or get connected to other RMM tools. There are internet costs per device associated with any cloud-hosted solution.
Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project. I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.
If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice. I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training,...
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems. The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard. It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated. Overall, I would rate the solution an eight out of ten.
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked. Performance-wise, it works well for any enterprise tool. However, Atera is more cost-effective. I would not recommend NinjaOne to other customers. I rate it a two out of ten.
NinjaOne offers really good products with a lot of room for improvement. NinjaOne is not the best tool in the market, especially when considering it as an out-of-the-box tool. With NinjaOne, you have to know what you're doing in order to create your automation processes properly. NinjaOne is a tool that you can build. NinjaOne has a lot of features that you can build. I would absolutely recommend NinjaOne to other users. I rate the overall product an eight and a half out of ten.
If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option. There is a concern about the slow UI. There is no clear visibility on whether a command is being issued by the user or the client, which takes longer than expected. Overall, I rate the solution a seven out of ten.
This is a great option if you have enough endpoints to make it worth the cost. It's a good product and I rate it eight out of 10.
My advice is to get NinjaOne right now. If you want to be more well-managed, NinjaOne is the best solution for that. NinjaOne always brags that their product is user-friendly, and they're right. It's good for beginners and non-tech people. I rate this solution as a nine out of ten.
I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful. New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.
I give the solution an eight out of ten. Bender Benedict: Any new user should know that NinjaOne is cloud-hosted, meaning our PCs would require an internet connection to a LAN internet, unlike a server that is an on-prem solution where a device in this environment can receive updates, patches, or get connected to other RMM tools. There are internet costs per device associated with any cloud-hosted solution.
I would recommend this solution to others. I rate NinjaRMM a nine out of ten.
Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project. I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.
If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice. I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.