There are many integration tasks available on the platform. You can integrate it with various systems for batch processing and other configurations. AI in Siebel is a new subject. There are use cases like speech recognition and handling personal information with intelligent agents. These are relatively new but promising features. I would recommend Siebel Contact Center, especially for large companies like those in the banking and telecom sectors. I rate it an eight.
PeerSpot users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned...
There are many integration tasks available on the platform. You can integrate it with various systems for batch processing and other configurations. AI in Siebel is a new subject. There are use cases like speech recognition and handling personal information with intelligent agents. These are relatively new but promising features. I would recommend Siebel Contact Center, especially for large companies like those in the banking and telecom sectors. I rate it an eight.