The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.
PeerSpot users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned...
The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.