Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
As of December 2024, the mindshare of Siebel Contact Center in the Contact Center Platforms category
stands at 1.2%, up
from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms
Key learnings from peers
Valuable Features
"You can integrate it with various systems for batch processing and other configurations."
Room for Improvement
"The product can be complicated to develop, as many methods exist to achieve solutions."
Pricing
"The platform is expensive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
