Amazon ConnectAmazon Connect is a cloud-based contact center used for call routing and CRM integration with platforms like Salesforce and ServiceNow. It features dynamic call operations, voicebots with Lex, drag-and-drop interfaces, and seamless AWS integration. Users value its scalability, analytics, and efficient call flow design while seeking improvements in cost structure, global architecture, and channel support.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
