Zoho CRM is also used to automate certain processes in our organization's finance department. Some free trials are offered by Zoho CRM to startups, which attracts more customers to the solution. I have noticed that some Generative AI features have been announced for Zoho CRM. The aforementioned feature should be focused on some specific purposes like drafting, template-based dynamic tasks, or any other repetitive tasks. In our organization, we mostly utilize the HR process features of Zoho CRM. I would overall rate the solution a nine out of ten. I would recommend the solution to other users.
Zoho CRM is a good solution. We use its features, particularly for the more technical aspects. Since it is a low-priced platform, it tends to be the best option. Overall, I rate the solution an eight out of ten.
We chose Zoho CRM over other products because it gives us the ability to connect with different applications. It is worthwhile to have one license for 55 applications. It is one of the main advantages of the product. The product is very customizable. Zoho has its own programming language. If someone wants to use the tool, I would ask them about the size of their company. Zoho has a different solution, which is a basic application called Bigin. It is less customizable. The process is very intuitive, very simple, easy to use, and is meant for small companies. A small company can consider Bigin. If I were a freelancer, I would have considered Bigin. CRM is the way to go if a company wants to scale. Even though the tool has to improve its customer service, I like Zoho’s vision. They're very careful in how they launch new features and the quality they provide while launching them. It is something that I value because I have worked with other solutions like Jira and other applications. Sometimes they launch a feature, and it doesn’t really work. We can find some bugs when navigating the new solutions, but Zoho is very careful. Overall, I rate the product a ten out of ten.
When you're designing any integrations with CRM, you really need to think about your API limits so that you're not blowing those too quickly. It needs to be properly thought through. Arguably, that needs to be done for any system that you're designing and building. It's important to think about your requirements and how you want to manage your data. As a tool, I think it's very good. Some people have bad experiences with it, but that's a result of bad configuration rather than the product. In my experience it's solid. I rate this solution nine out of 10.
Managing Secretary at Manovikas Charitable Society
Real User
Top 5
2023-01-12T12:36:04Z
Jan 12, 2023
My company uses a CRM solution, Zoho CRM. Only a few users access Zoho CRM in the company, just two or three. My company has no plan to increase the platform users because Zoho CRM is a paid tool, and my company has limited funds. Based on what I'm using Zoho CRM for, my rating for it is five out of ten.
My company uses Zoho CRM internally. My company is a customer rather than a seller or distributor of Zoho CRM. I'm using the latest version of Zoho CRM because the tool has regular updates, so my company has the newest version. Around forty-five to fifty people use Zoho CRM within the company. My company has a team that handles the maintenance of the tool. I'm rating Zoho CRM as seven out of ten because its UI needs improvement.
I'd recommend the solution to other users and companies. It's very convenient as this product can be used on your mobile phone. It's not only the web apps. It's the mobile apps as well that also help the sales on the field to do their work with ease. I'd rate the solution eight out of ten.
If you are using this solution for the first time, I would recommend that you start in a separate sequential manner with the contact management and then move onto leads and opportunities. This logical approach will drive you the proper use of the software. In a future release we would like to have this tool available on an app based platform so thats users can update data in real time. I would rate this solution a nine out of ten because it functions well.
As with any other solution, try to go out of the box to implement the best practices and use all the features. These are the two things which I would recommend. I would rate Zoho CRM an eight out of ten.
Manager - Sales & NBO at Neutrinos India Pvt. Ltd.
Real User
2022-05-11T12:43:01Z
May 11, 2022
For smaller organizations looking for a CRM solution, it comes at an affordable cost. The sales cycle or marketing cycle can be a bit complex. I would rate this solution an eight out of ten.
Technical Solutions Architect at Valencia IIP Advisors Limited
Real User
2022-02-14T21:52:13Z
Feb 14, 2022
I don't do anything with hardware. My last six months have been focused on ITSM tools. Ivanti, Cherwell, and a new one we just discovered, Halo, which you might find very interesting. Halo is going to completely transform the market. That is primarily what I do as an ITSM, Information Technology Service Management solutions. I just got a demo of a very interesting tool that does service discovery and relationship management to assist in the creation of a CMDB for an ITSM solution. I haven't looked at Rackmount servers. It's very straightforward and easy to use, with a lot of customization options and good integrations. I work as an IT software consultant, naturally, I'm going to be biased, however, it has proven to be extremely effective. I still give the overall product a 9 out of 10. Good flexibility, excellent support, ease of implementation, and low cost.
ASM at a computer software company with 11-50 employees
Reseller
2022-01-25T13:07:22Z
Jan 25, 2022
The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. I would rate this solution an eight out of ten.
Regional Channel Manager at a tech services company with 11-50 employees
Real User
2021-12-08T19:22:00Z
Dec 8, 2021
I would definitely recommend this solution to others. It is the best solution for small and medium enterprises. I would rate Zoho CRM an eight out of 10.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
I rate the overall solution an eight out of ten.
Zoho CRM is also used to automate certain processes in our organization's finance department. Some free trials are offered by Zoho CRM to startups, which attracts more customers to the solution. I have noticed that some Generative AI features have been announced for Zoho CRM. The aforementioned feature should be focused on some specific purposes like drafting, template-based dynamic tasks, or any other repetitive tasks. In our organization, we mostly utilize the HR process features of Zoho CRM. I would overall rate the solution a nine out of ten. I would recommend the solution to other users.
Zoho CRM is a good solution. We use its features, particularly for the more technical aspects. Since it is a low-priced platform, it tends to be the best option. Overall, I rate the solution an eight out of ten.
I rate Zoho CRM an eight out of ten.
We chose Zoho CRM over other products because it gives us the ability to connect with different applications. It is worthwhile to have one license for 55 applications. It is one of the main advantages of the product. The product is very customizable. Zoho has its own programming language. If someone wants to use the tool, I would ask them about the size of their company. Zoho has a different solution, which is a basic application called Bigin. It is less customizable. The process is very intuitive, very simple, easy to use, and is meant for small companies. A small company can consider Bigin. If I were a freelancer, I would have considered Bigin. CRM is the way to go if a company wants to scale. Even though the tool has to improve its customer service, I like Zoho’s vision. They're very careful in how they launch new features and the quality they provide while launching them. It is something that I value because I have worked with other solutions like Jira and other applications. Sometimes they launch a feature, and it doesn’t really work. We can find some bugs when navigating the new solutions, but Zoho is very careful. Overall, I rate the product a ten out of ten.
Overall, I rate the product a nine out of ten.
I rate the solution an eight out of ten.
I rate the solution a nine-point five out of ten.I would definitely recommend getting the tool for any business that has intense sales.
I rate Zoho CRM a nine out of 10. It's user-friendly and cheaper than Salesforce or most other CRM solutions.
I rate the overall product an eight to eight and a half out of ten.
When you're designing any integrations with CRM, you really need to think about your API limits so that you're not blowing those too quickly. It needs to be properly thought through. Arguably, that needs to be done for any system that you're designing and building. It's important to think about your requirements and how you want to manage your data. As a tool, I think it's very good. Some people have bad experiences with it, but that's a result of bad configuration rather than the product. In my experience it's solid. I rate this solution nine out of 10.
I would recommend Zoho CRM to other users and rate it eight out of ten.
My company uses a CRM solution, Zoho CRM. Only a few users access Zoho CRM in the company, just two or three. My company has no plan to increase the platform users because Zoho CRM is a paid tool, and my company has limited funds. Based on what I'm using Zoho CRM for, my rating for it is five out of ten.
My company uses Zoho CRM internally. My company is a customer rather than a seller or distributor of Zoho CRM. I'm using the latest version of Zoho CRM because the tool has regular updates, so my company has the newest version. Around forty-five to fifty people use Zoho CRM within the company. My company has a team that handles the maintenance of the tool. I'm rating Zoho CRM as seven out of ten because its UI needs improvement.
I would recommend Zoho to others. I would rate Zoho an eight out of ten.
I'd recommend the solution to other users and companies. It's very convenient as this product can be used on your mobile phone. It's not only the web apps. It's the mobile apps as well that also help the sales on the field to do their work with ease. I'd rate the solution eight out of ten.
If you are using this solution for the first time, I would recommend that you start in a separate sequential manner with the contact management and then move onto leads and opportunities. This logical approach will drive you the proper use of the software. In a future release we would like to have this tool available on an app based platform so thats users can update data in real time. I would rate this solution a nine out of ten because it functions well.
As with any other solution, try to go out of the box to implement the best practices and use all the features. These are the two things which I would recommend. I would rate Zoho CRM an eight out of ten.
For smaller organizations looking for a CRM solution, it comes at an affordable cost. The sales cycle or marketing cycle can be a bit complex. I would rate this solution an eight out of ten.
I don't do anything with hardware. My last six months have been focused on ITSM tools. Ivanti, Cherwell, and a new one we just discovered, Halo, which you might find very interesting. Halo is going to completely transform the market. That is primarily what I do as an ITSM, Information Technology Service Management solutions. I just got a demo of a very interesting tool that does service discovery and relationship management to assist in the creation of a CMDB for an ITSM solution. I haven't looked at Rackmount servers. It's very straightforward and easy to use, with a lot of customization options and good integrations. I work as an IT software consultant, naturally, I'm going to be biased, however, it has proven to be extremely effective. I still give the overall product a 9 out of 10. Good flexibility, excellent support, ease of implementation, and low cost.
The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. I would rate this solution an eight out of ten.
I would definitely recommend this solution to others. It is the best solution for small and medium enterprises. I would rate Zoho CRM an eight out of 10.
I would recommend this solution to others. I rate Zoho CRM an eight out of ten.