What are the major differences between GMC Software Inspire and Smart Communications (earlier Thunderhead)?
Please consider these parameters while comparing:
Input
Design
Workflow
Integration
Output Management
Operations & Maintenance
Infrastructure
When comparing Smart Communications and Quadient Inspire (previously GMC Software) it is important to take into consideration the size of the organization. Quadient Inspire is meant for high volume production of omni-channel communications and Smart Communications performs better with lower volume production needs. Quadient Inspire allows for the input of legacy communications of various file types including those from other CCM solutions. Both vendors offer an omni-channel approach to communications.
Smart Communications offers a heavy cloud SaaS deployment model, while Quadient offers a mix of on premise and cloud deployment options. Quadient’s cloud services focus more on customer experience solutions such as customer journey mapping, data solutions, and channel coordination. Smart Communications has invested heavily in cloud deployment with a heavy focus on line of business.
Both have an extensive partner network which includes integrations with insurance software provider Guidewire. Depending on complexity, implementation for either solution can take some time. However, it has been noted in the field that Smart Communications does struggle with large cloud deployments.