Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
Influitive has always been great at listening to feedback when it comes to new product suggestions, which is nice as a regular user.
It allows me to be able to create challenges around questions that I have, then in return, I can get instant results which are amazing.