Senior Corporate Marketing Manager, Customer Advocacy & Evidence at DocuSign
Real User
2018-06-11T15:37:00Z
Jun 11, 2018
I have suggested notifications within the platform for new challenges and also a more engaged platform for each community member to interact with one another. I know these features are currently being looked at for future development.
Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
I have suggested notifications within the platform for new challenges and also a more engaged platform for each community member to interact with one another. I know these features are currently being looked at for future development.