IT Service Delivery at a tech services company with 1,001-5,000 employees
Real User
2021-07-08T07:01:00Z
Jul 8, 2021
The price of this solution is reasonable and it was well within my budget. There was a front-end implementation charge in addition to our standard enterprise licensing fee.
Operations Head at a comms service provider with 201-500 employees
Real User
2021-05-11T23:54:00Z
May 11, 2021
The pricing model is very competitive. The cost depends on how you are utilizing the product and varies on how many groups you are creating and how many users there are. If I have 40 users and somebody else has 10 users, that person's cost will be cheaper. Adding users increases the cost.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The price of this solution is reasonable and it was well within my budget. There was a front-end implementation charge in addition to our standard enterprise licensing fee.
The pricing model is very competitive. The cost depends on how you are utilizing the product and varies on how many groups you are creating and how many users there are. If I have 40 users and somebody else has 10 users, that person's cost will be cheaper. Adding users increases the cost.