IT Service Delivery at a tech services company with 1,001-5,000 employees
Real User
2021-07-08T07:01:00Z
Jul 8, 2021
This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.
Operations Head at a comms service provider with 201-500 employees
Real User
2021-05-11T23:54:00Z
May 11, 2021
We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.
We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.