Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across various lines of business for enterprise service management, enabling the logging and fulfilment of requests for HR, IT, Finance, or any other department.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across various lines of business for enterprise service management, enabling the logging and fulfilment of requests for HR, IT, Finance, or any other department.