BMC Remedy Senior ITSM Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
2025-03-26T12:37:00Z
Mar 26, 2025
BMC needs to improve its support response times as the current support is inadequate and we suffer from delayed responses. Additionally, Helix should be integrated as a single application with Discovery, monitoring, and Digital Workplace, allowing for easier management and greater functionality.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
BMC needs to improve its support response times as the current support is inadequate and we suffer from delayed responses. Additionally, Helix should be integrated as a single application with Discovery, monitoring, and Digital Workplace, allowing for easier management and greater functionality.