We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
ITSM Specialist at a computer software company with 5,001-10,000 employees
Real User
2021-12-20T13:07:00Z
Dec 20, 2021
My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink cartridges and alert when stock needs to be replaced.
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Real User
2021-02-17T04:00:21Z
Feb 17, 2021
Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink cartridges and alert when stock needs to be replaced.
Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.
We primarily use the solution for incident management, problem management, and change management.
* Change and release management * Task management and resource management for middle size teams * Reports are flexible to configure.