What needs improvement with Dynatrace?

Dynatrace is not great for network monitoring. Network monitoring can be done with a bit of customization. Although it provides end-to-end tracing from server to application, you don't get end-to-end tracing for network devices because it uses the SNMP protocol to discover them. It will not get coordinated with the Dynatrace agent. That protocol is entirely different. It would be good if Dynatrace could come up with some feature that can help us pull the network tracing along with the application tracing. Dynatrace could improve the visualization part in log analytics because it is not as great as Splunk. Dynatrace does very good monitoring for Azure cloud monitoring, but for GCP, it is not as great as Azure. The solution should improve from Google Cloud monitoring.

The pricing model of Dynatrace is somewhat confusing. Currently, the industry is adapting to a consumption-based pricing model instead of a traditional licensing model, which might take some time to get used to.

It would be good to extend the visibility to cover more infrastructure monitoring capabilities and more network performance capabilities.

Dynatrace needs to improve its configuration.

With Dynatrace, there is nothing that I would like to see improved in the product right now. Dynatrace pretty much fits in and meets all the checkboxes or requirements of my company. I know that a new product from Dynatrace will be launched soon, and my company may plan to move to it, so I think all the requests from my company's end related to Dynatrace may actually get covered in the new product. From an enhancement perspective, I would like Dynatrace to focus on areas related to cognitive AI since it can help its users better understand their problems. With AI-related enhancements in Dynatrace, I can talk to the tool in English. Instead of getting some codes from the tool, Dynatrace can tell me the problem in a normal and understandable English language. If I am not mistaken, the aforementioned AI-related area may actually be released in the new version of Dynatrace.

PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.

Dynatrace is a complicated tool that requires time and investment to fully understand. It's not something you can simply turn on and use. You need a dedicated team to use it. So, the only challenge is that it's an extensive tool that requires a significant amount of time to learn. Moreover, Dynatrace delivers new functionality every month. They have a space on their website where you can request new features, and they actively monitor it. They provide feedback and ask questions about the requested features. Suddenly, those features appear in the product. Dynatrace is really good at incorporating user suggestions. So, there's nothing that I want to add that they haven't already considered.

In the next release, I'd like to see more portables included regarding the screens.

I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective.

I'm not sure if there are improvements needed. I don't work actively with it. I sit at the management level. The solution is a bit pricey. As a result, you can't shift quite so easily, and you always are testing in production. It's not the best solution for small-scale companies.

For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Initially, you'll need an expert to advise you on monitoring and analyzing data. Before using Dynatrace, you need to learn from an expert.

When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use.

What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic. Since I'm not using the latest version of Dynatrace, I cannot share what additional feature I'd like to see from the solution. I would need to use the latest version first to see if there's anything I'd like added to it.

Though I have never used it, I hear that the container platform could include more value-added features.

They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure. So, they could improve in that area, but they have started doing that. They could definitely add additional components since the technology is driving from different perspectives. So, they should follow up with all the new components and new versions of the suite. The price could be lower.

Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution. It is a bit expensive. It could be cheaper.

The reporting could be better.

The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better.

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

They're generally going in the right direction and they're quite responsive to feedback. You can vote on features and whatnot. If enough people vote for a feature, they'll get it put in. The solution could be more seamless. The user interface could be better and they could offer more integration. We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment.

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features. If the installation was improved, that would be helpful.

The user interface for the management functions is not particularly intuitive for even the most common features. For example, you can't share dashboards en masse. You have to open each dashboard, go into settings, change the sharing options, go back to dashboards, et cetera. It's quite laborious. Whereas, Datadog does a better job in the same scenario of being a single platform of making these options accessible. User and group management in the account settings for user permissions could be improved. The way that Dynatrace deals with time zones across multiple geographies is quite a bone of contention because Dynatrace only displays the browser's local time. This is a problem because when I'm talking with people in Canada, which I do every day, they either have to run, on the fly, time recalculations in their heads to work out the time zone we're actually talking about as relevant to them, or I have to spin up a VM in order to open the browser with the time zone set to their local one in order to make it obvious to them without them having to do any mental arithmetic.

Moving from a traditional filo functional APM to an integrated One stack agent is an area that needs improvement. They have simplified the installation process, the integrated monitoring, and the correlations. The downside is that it is very expensive in terms of the price range. I would like to see income monitoring for the servers and infrastructure monitoring. The full-stack agent only covers the infrastructure monitoring, but the fields do not cover network monitoring. Once they have network monitoring, with full-stack capabilities, it will be complete.

I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days. When we use the Dynatrace API to extract the data it only allows for 5000 records or less, and the data is not sufficiently granular for our needs. Dynatrace can be configured to continually send user session data to a HTTP Webhook endpoint. Our user session export sends JSON data for all monitored user sessions to the configured HTTP endpoint(postgresql db). The data is sent in bulk to improve performance, with a flush every few seconds to keep the data rate near real-time. The data format is one JSON document per line, so we must split the data by line to get valid JSON documents. We are raising an RFE with DynaTrace to have this data more easily accessible via API

I believe that something related to IoT devices should be improved.

There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks.

The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it. There needs to be a better understanding of deep monitoring and complex investigations. Having better documentation would help.

Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to monitoring things automatically then it would be a fantastic feature to add. Some of the results that we were being given by the AI engine were not a proper output based on what the data input was. These days, we are seeing that AIOps is becoming more predominant. As such, I would like to see more of the features in Dynatrace, expanding it from a purely monitoring solution into a full-fledged AIOps solution.

An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great.

Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing.

Dynatrace would be closer to a perfect tool if it could bring an interface similar to a standard for metrics like Prometheus and Grafana, New Relic, and Datadog, and the way they present these panels. It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic because the data is there in Dynatrace. Dynatrace collects all the information but some companies consider integrating, for instance, Dynatrace metrics with Grafana.

When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.

Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible. That comes back to training and also having the information within the system presented well. Right now, quite a lot of time is spent learning the idioms of the system. That said, they work very hard on taking the edge off it. However, the reality is that it will take time to learn. It does take time to come up to speed with this product. Most of the problems I've had are just a lack of familiarity with the product so far. I haven't pushed it far enough to discover that my answers are not met by the product fully. I still need time to explore it before giving it a full review.

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped.

I would like a testing module focused on quality gates.

Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.

The solution could improve on integration, cloud services, and making the configuration less difficult. In a future release, I would like to see better management reports on the dashboard.

We were planning to use it to assess things from Jira, but after we installed Dynatrace, Jira was not working anymore because of the injections that were put in Jira — we could not integrate with Jira. The flexibility when it comes to integrating with other tools is very low.

The dashboard could improve. The graphs available should have more features such as the ability to do data comparisons.

The pricing of the product could be improved. It's still very expensive compared to other solutions, although it is the best one. Even being the best, it could improve the price or the business model. There should be more flexible ways of charging the customer. They could have more price models and more options.

In the next release, other than the price being reduced, I would like to see some improvements in open telemetry support, the open standards support. They could also develop an observability platform where you could have the ability to inject events, locks, and traces.

The solution needs better integration with networking appliances such as rotors, switches, and firewalls. It needs to work better with SNMP protocols and the like. Dynatrace should put a little bit of effort into releasing documentation. They have a lot of new features that come out regularly. Pretty much every month there are new features. However, its information on those new features is scarce. Sometimes there's technical implementation information, however, it's really small. There needs to more information in order for the documentation to be useful. Some users are not that technical and need a little more help to understand the new features. They should automate some settings.

I think they're working on even more integration from external third-party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made. Another thing is that, although the cost for Dynatrace has great return on investment, it could be cheaper.

Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature.

Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication.

It needs to be more user-friendly. They could have a better user interface, better automation, better support for cloud-based, and SaaS applications. Nowadays, everybody is going to SaaS or the Cloud. Historically these products started on-premises, but now obviously they start with a data center. Dynatrace is evolving but it has a bit of catching up to do.

I don't believe the solution is missing any features per se. The pricing of the solution should be improved. It's on the high-end of cost if you compare it to other options. It's not really user friendly. You need to go through a certain type of training. The solution needs to offer KPIs so that we can read data and develop customized reports.

I think that they have to make improvements to the product, particularly with regard to the infrastructure monitoring which is not yet complete. Although it's very powerful for application and end user monitoring, the infrastructure needs to be significantly stronger. Configuration is also not so simple and that could be improved. This is an expensive solution which makes it difficult to sell to customers. Even though the features are good, the price is too high. At the moment, we are able to sell the product, but only to really big companies. It's quite difficult to sell to a mid-size company.

Dashboarding and having different templates available for more business reporting, or even other metrics, would be useful. With Dynatrace, we use one tool where we would have used many, but we still have had gaps.

Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading.

Around the way licensing works, I would like to put it everywhere in infrastructure-only mode and I want it to be reasonable to do that. From a technological standpoint, there is the OneAgent versus plugins they have. They called them security gateways when they first came out. They're the way that the OneAgents talk to local active gates, which communicate out to the Dynatrace cloud to store all the performance data. Instead of every agent going out to the cloud, there's just one spot and security likes that. But they've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it. Sometimes the plugins are designed for things where you put in an agent, Like an Oracle instance of Exadata, or an Oracle appliance. We can't put a OneAgent on that. It's not a standard Linux or Windows OS, so the ActiveGate solution is better there. Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.

While it gives you a good view of all the services that are instrumented by Dynatrace — which is good, of course, and that's what it can do — in our case, our infrastructure is a lot bigger than the part that is instrumented by Dynatrace only. So we only see a small part of the infrastructure. There are a number of components which are not instrumentable, like the F5 firewalls, switches, etc. So it gives a good overview of your server infrastructure. That's great, we need that. But it's lacking a bit of network segmentation and switches. So it's not a representation of your entire infrastructure. Not every component is there. The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more. Another area for improvement is that I would like the alerting to be set up a little bit more easily. Currently, it takes a lot of work to add alerting, especially if you have a large environment, and I consider our environment to be quite large. The alerting takes a lot of administration. It could be a lot easier. It would not be that complicated to build in, but it would take some time. I would also like the visual representation of the graphs to be improved. We have control of the actual measures which are in the graphs, but we are not able to control how the axes are represented or the thresholds are represented. I do know that they are working on that.

The solution’s ability to assess the severity of anomalies based on the actual impact to users and business KPIs is a bit off. I have found that even though Dynatrace detects a problem and gives you a count and estimate of impacted users, this number is usually much higher than is actually the case and not fully accurate. E.g., I recently noticed an error. Every time someone would experience this error, Dynatrace would create a new problem and it would say, "Several hundred people were impacted." However, using Dynatrace's own tools (user Session Replay), then going back and actually tracing through these requests, we found much fewer people were actually impacted. In some sessions that Dynatrace said were impacted, when you view the Session Replay videos, you could see that the customer was not impacted in any meaningful way. The solution’s ability to visualize, understand our infrastructure, and to do triage is helpful. I wish that you could do user session queries with those host level metrics and be able to create custom graphs the same way you could with user session data. They're both part of Dynatrace, but they don't feel like they're integrated together well. E.g., we're having an issue that has to do with just HTTP codes and we would like to marry that up with a user session query turning that into a dashboard. We can't currently do that because the User Sessions Query Language does not have access to the HTTP errors or HTTP status code data that is part of the hosts and infrastructure package. Otherwise, if you're just focusing on the infrastructure part it, I think it does a good job.

While the integrations are great, sometimes our customers are not as far as long in Dynatrace concepts from a technical perspective as they need to be, whether it's a cultural thing and educational thing. Thus, some of our customers are not as advanced as Dynatrace would like them to be. From a technical perspective, all the capabilities are there but the concepts are not yet spread out within the ecosystem to their fullest extent. Therefore, Dynatrace is ahead of its time. Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed. On very large deployment scenarios, the APIs for configuration and configuration management came in slowly. This is something that is good already but could be better. In the product, I am missing some configuration automation APIs.

Dynatrace continues to innovate, and that's especially true in the last couple of years. We have continued to provide our feedback, but the one area that we get value out of now, where we would love to see additional features, is the Session Replay. The ability to see how one individual uses a particular feature is great. But what we'd really like to be able to see is how a large group of people uses a particular feature. I believe Dynatrace has some things on its roadmap to add to Session Replay that would allow us those kinds of insights as well.

I find the value from the out-of-the-box features to be extremely valuable. However, there will be gaps and challenges as you go into a much broader set of infrastructure technologies to consume that necessary information. This will be a challenge for the company. The things that they need to focus on is the ease of integrating external data sources, which can then also contribute to the AI. There is a ton of value gotten out-of-the-box, but moving to the next steps will be an interesting journey. I know this is something they are focused on now. When bringing in other telemetry, whether it be network devices, databases, or other third-party products that all integrate into a larger ecosystem, there will also be a lot of successes, but there will also be some challenges on this journey. There is some complexity in the alarm processing logic within the product between the alert policies and problem notifications. Expand the user session query data to be inclusive and enable that for the application or other telemetry within the system. Currently, in order to analyze the data outside of dashboards, it requires exporting to other reporting systems. If you want to do higher level reporting, then this may make sense. However, there is a desire to be able to do some of that analysis within the product. There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this. Adoption lagged primarily due to: * The prioritization of monitoring as a functionality when teams do their work, as our teams are more focused on business functionality than nonfunctional requirements. * Getting familiar with the navigation of the product. With our implementation, we have a single node where people get access to all the data within the enterprise. They're able to see everything. It takes time working through the process and getting the correct set of tags and everything else in place to allow them to filter and limit data to what they need to see and can consume. It takes some time for them to understand the data, what's there, and how to consume it as we learn how to limit the data sets to what they really want to see.

I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in that space. I'd also like to see some deeper metrics in network troubleshooting. That's another area that it's not really into.

It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense. The DEM is one fantastic tool to monitor traffic hot spots across the globe which enables one to identify user experience trends from all parts of the globe. This is very handy indeed however it comes as an additional feature with additional licensing costs. Would be really welcome if that is included out of the box.

It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring. It can get a bit overwhelming. The AI has helped in this regard.

This solution needs better support for security and monolithic batch processes.

The user interface needs improvement. Sometimes it is not really clear how you can get to the right place, where you can find all of the information you need. It is sometimes really difficult to understand. If the user interface were made more intuitive then it would really benefit the product.

The configuration options should be better accessible. Sometimes it is hard to find the right setting for what you want to change. In K8s deployments, the configuration of the Active Gateway sometimes changes, and when it's automatically updated the monitoring breaks and you don't know why.

This solution needs improvement in terms of automation.

We would like the AI to produce more scientific data with less configuration. That will help us, as the customers will focus on integrating all of the IT, without hassle. We need more options for sharing and exporting reports to other systems and platforms.

The reporting is still too young and needs to be improved.

I think Dynatrace needs improvements with respect to reporting; not just performance, but the business-level reports. The navigation can be improved because when you press the back key, sometimes you lose the time frame. Also, when you are in a problem description and want to leave, it is hard to do.

I have reported a bug where a CI was not reflected in the dashboard, yet it was detected in the problem management. On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users. Also, I would like to see an option to export the dashboard to create better reports and avoid copy/paste.

If we can gain more insight into older applications, using not-so-recent technologies, then it would be a plus. Also, having more flexibility to have different user profiles could be beneficial. No real frustration though.

In the next release, I would like to see some new reports and more tiles on the dashboard. I would also like to see the Synthetic Mobile application improved.

This solution could be improved with better compatibility with legacy applications. In our case, we were not able to deeply monitor proprietary solutions such as Windows CE or some BI/ERP applications, which either got crashed or slowed down noticeably. These kind of issues are bound to happen considering the intrusive nature of the instrumentation process (which is necessary to get good performance insights). However, some of these technologies would often warrant quite an extensive amount of work to be made compatible, if even feasible.

This solution would be improved with the addition of annotations for automated custom metrics creation.

The thread traceability is something that needs improvement.

The configuration of this solution is quite complex.

Two things that can be improved are the licensing and the Business dashboard.

So far, OneAgent has been very useful for us. However, there is room for improvement. More integrations could prove very beneficial to us. One example is more AWS Redis integration, which would help us monitor our digital estate more efficiently than we do today. Licensing and user management could also be improved.

For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented. This would make managing global or entity-specific configurations easier, as it would show previous configurations made to the environment by another DT user.

The user interface needs to be improved.

It would be nice to have a simplified monitoring feature for non-Java applications.

The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens. Apart from that, all of Dynatrace’s features are a real plus to have implemented.

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards. We would like to see an AI tool that detects issues with our site in real time.

We would like to see more third-party tools for training.

The extending of Dynatrace with plugins can be better.

Improvements are needed in the navigation and time-frame selection when browsing problems, sometimes, the time-frame set change and I need to re-set it again, plus I find the navigation bar on the top left quite cumbersome, when i'm analyzing problem and I want to go back to the previous view, for me the nav bar should be the solution but often, when selecting the last element in the bar, I do not go back to my previous page but to the "main element page" (Aka, When doing deep analysis the analysis components are not shown on the nav bar and the only way is to press the browser "go back" button).

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.

I would like to see more default dashboards included, and maybe more possibilities in terms of customization.

The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes. It needs a dashboard for cluster events in general, and for Kubernetes specifically.

As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome. Also, some parts of the business operations, such as pricing, should be improved since the terms are changing and it is not easy to do estimates.

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements.

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us. A major area of improvement for Dynatrace would be to make it so the program does not need root access to perform. AppDynamics does not require root access to the servers. Once they are set up and configured, they can set their end run without root access. The number one area of improvement for AppDynamics is to simplify their agent install. Instead of having four or five different agents to get all the different things that you need with different pieces of information, they need to figure out how to put theirs into a single agent, like Dynatrace has done. We have not found AppDynamics in our environment useful at all. We are struggling to try and make it work. AppDynamics is for applications that are static. In our government agency, we are too dynamic. Everything is changing constantly, and AppDynamics does not work in this type of environment.

Reporting and dashboards could be better, compared with competitors. However, Dynatrace has excellent API for data mining but requires extra reporting tool.

As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool.

The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.

I would like them to add serverless capabilities, because everyone is going there.

The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are. Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it.

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

If Dynatrace could take out the controller that would be great. It is one less thing to install right now. Though, I understand why they would need it. The less stuff that you have on the instances which are running on the actual apps themselves are better for people that watch user products. So, if it could go agentless, that would be great, but I understand why Dynatrace would need it to capture the points. However, every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. I would like them to make those agents and controllers as small as possible. That would be great. Or, if they could remove them entirely, that would be great too.

When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier.

I would like Dynatrace to be more flexible and user-friendly. They could do more in-depth analysis of the application monitoring. Also, they also could do some type of anomaly detection with positioning and have better integration with AWS.

They should include more mission learning into the product and provide additional performance metrics for application learning.

It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc.

For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster. Essentially, more integrated services with AWS would be of help.

There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it. The reason why we are looking at Dynatrace OneAgent is because Dynatrace OneAgent is better at troubleshooting than AppMon. Dynatrace OneAgent now comes with analytic engines and an AI system which helps you troubleshoot quickly. It also does root cause analysis. Therefore, we wouldn't need to do root cause analysis anymore, since it would show us the exact point where things go. The capability development and user experience management that OneAgent would gives us is a step above what we have with AppMon. For example, we can see exactly what our full user compliment is leading us towards. With AppMon, we could determine: * How they use the systems. * What systems they use the most. * What effects there are if something goes down. * How the user is affected.

We hope the next version will have more powerful database monitoring capabilities.

* Product reporting still needs improvement. * Session export for offline analysis, like it was in AppMon, would be also nice.

Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.

Bring the interface to the same level as OneAgent. v.7.1 is a good improvement, but it has not been integrated into our environment yet.

Under heavyweight, Dynatrace becomes slower when listing PurePaths.

Searches should be faster.

* Provide even more details about problems. * Needs a clearer view for Smartscape.

* SSO options are missing. * JIRA integration should be enriched and more granular. * Filters should have a “negative” option.

* Provide much better alignment between AppMon and Dynatrace. * Add support for Ruby. * Make sure older frameworks, like PHP 5.3, are supported.

* Needs a greater meta data capture. * Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration.

Waiting for the session replay, because it seems to bring the end user interactions available for the developers.

Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other.

Regarding features, it would be good if there would be some features regarding app security.

* The product could be faster and lighter, especially the rich client which uses many resources. * Graphically, it is not good.

Make it easier to define applications. E.g., provide an API for applications defined by REST services.

C language integration requires manual implementation through the SDK, which is rather difficult and time consuming.

.NET core support to the level of Java (at the moment, it is limited). Custom reporting capabilities should be extended, because it now has basic charting capabilities. Alternatively, Dynatrace can create a bunch of plugins to popular BI platforms (e.g., Microsoft Power BI). All to allow custom reporting as well as SLA-oriented reporting.

It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.

Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.

We would like to see more dashboarding capabilities and the ability to export custom reports. Additionally, we would love to see more advanced log analytic capabilities, though the current ones are already ahead of competition.

It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace.

* It looks like it has already been improved with OneAgent, but it needs migration. * It needs improvement with proprietary protocols for the DC RUM part.

* Improve Dynatrace for the following industries: telco, eCommerce, and banking. * Needs better visualisation for the service health model, which contains different modules, services, devices, etc.

* Container log monitoring * Multi-customer accounts on one server * API photo third-party tools integration

* Custom reporting is still missing. * PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace.

Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened.

The AppMon solution that we are using is the Dynatrace AppMon. I am currently working to upgrade it to the Dynatrace Managed solution. This is basically leaving AppMon and going to their next generation. This will streamline everything: Ease of installation, ease of use, and built its own intelligence, which I like to call self-healing.

It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.

RFAs submitted via the forum need to be answered or resolved quickly. This truly helps improve the product to the greatest degree.

The problem evaluation feature is an awesome idea, but bit difficult to pick up initially. Please make it a little more intuitive.

In the new Dynatrace solution, support for legacy applications is still not there. Given there is excellent support of legacy applications and protocols in the Appmon & DC RUM offers, they have the knowledge to put it there. Knowledge that their competition simply doesn't have.