Sometimes, the connection to the machine requires troubleshooting. This particular area needs improvement. The installers downloaded from the cloud don't function automatically. It needs manual intervention to conduct the installation process and resolve endpoint communication.
The documentation is of decent quality. I tend to look for documentation if I need it. But if I were a new person, I would want a quick start guide on how to set ESET up for a small company and handhold people through how to set it up, configure it, and deploy it. It's not difficult to do, but if I'd never seen it before, I'd be confused. I would like to see more features on the reporting side of things, as in regularly reporting on what's going on with statistics. It might be there, and I just haven't come across it yet, but certainly, some more information on reporting would be good.
ESET Support at a computer software company with 11-50 employees
Reseller
Top 5
2023-05-25T17:19:00Z
May 25, 2023
I would like to see more in managing mobile devices in an on-premise solution. The latest news I've heard is that ESET drops mobile management module development for the on-prem version. It's moving to the cloud. Like in endpoint client protection, I would also like to see more of the vulnerability management features and additional app control functionality in ESET Protect.
Senior Manager Systems and Application at Reliance Aviation Tech Services
Real User
Top 20
2022-12-19T19:28:48Z
Dec 19, 2022
The automation could be improved because when we attempt to push the antivirus and it fails, we have to install it manually. Also, the next release could include the dashboard on the front end to give more information about detections. Currently, the detection dashboard is different, and we have to click the detection on the other side.
IT Manager at a energy/utilities company with 5,001-10,000 employees
Real User
2022-09-15T12:33:28Z
Sep 15, 2022
ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load. It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware.
Director of Business Development at a financial services firm with 11-50 employees
Real User
2022-05-09T20:50:29Z
May 9, 2022
In the current version of ESET File Security, you cannot download a file, it always wants the real-time upload which you have to wait until the file is ready. This is annoying. In previous versions, you were able to use the downloaded engine.
Technical Specialist at a tech services company with 51-200 employees
Real User
2020-11-19T18:02:22Z
Nov 19, 2020
I can't think of any features that are missing. It's quite a complete solution. We haven't looked too hard at the solution itself. I'm not sure of any aspects that are lacking. It provides all the functionality we need. In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing.
The way that the remote deployment works needs to be improved. I'm not sure if Trend Micro is still around, however, we found that solution much easier to deploy. They need to update their deployment methodology. The solution can be quite technical and therefore is challenging for new users.
ESET PROTECT Enterprise ensures real-time visibility for all endpoints as well as full reporting and security management for all OSes
Cloud-based console with the possibility of an on-premises deployment
Provides real-time visibility of all endpoints: desktops, servers, virtual machines and even managed mobile devices
Enables full reporting for ESET security solutions
Controls endpoint prevention, detection & response layers across all platforms
Connect anytime, anywhere from your...
The solution could be cheaper.
Sometimes, the connection to the machine requires troubleshooting. This particular area needs improvement. The installers downloaded from the cloud don't function automatically. It needs manual intervention to conduct the installation process and resolve endpoint communication.
The documentation is of decent quality. I tend to look for documentation if I need it. But if I were a new person, I would want a quick start guide on how to set ESET up for a small company and handhold people through how to set it up, configure it, and deploy it. It's not difficult to do, but if I'd never seen it before, I'd be confused. I would like to see more features on the reporting side of things, as in regularly reporting on what's going on with statistics. It might be there, and I just haven't come across it yet, but certainly, some more information on reporting would be good.
I would like to see more in managing mobile devices in an on-premise solution. The latest news I've heard is that ESET drops mobile management module development for the on-prem version. It's moving to the cloud. Like in endpoint client protection, I would also like to see more of the vulnerability management features and additional app control functionality in ESET Protect.
The automation could be improved because when we attempt to push the antivirus and it fails, we have to install it manually. Also, the next release could include the dashboard on the front end to give more information about detections. Currently, the detection dashboard is different, and we have to click the detection on the other side.
ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load. It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware.
In the current version of ESET File Security, you cannot download a file, it always wants the real-time upload which you have to wait until the file is ready. This is annoying. In previous versions, you were able to use the downloaded engine.
I can't think of any features that are missing. It's quite a complete solution. We haven't looked too hard at the solution itself. I'm not sure of any aspects that are lacking. It provides all the functionality we need. In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing.
The way that the remote deployment works needs to be improved. I'm not sure if Trend Micro is still around, however, we found that solution much easier to deploy. They need to update their deployment methodology. The solution can be quite technical and therefore is challenging for new users.