Principal Consultant at a tech services company with 51-200 employees
Consultant
Top 20
2024-01-08T12:28:48Z
Jan 8, 2024
The solution must allow customization in reporting. The reporting tool is world-class, but it must be customizable. We cannot use it as a self-service tool. We must understand the reporting model to use it. It can get a bit technical.
I believe there's room for improvement in establishing connections with external information. When dealing with data from another system, there's often a need for importing. Currently, the flow of information in this regard lacks robust support. It would be beneficial to explore a system that enhances support for users, developers, and customer service in managing this operational aspect.
GRC stands for governance, risk, and compliance. GRC solutions help organizations with IT operations, business objectives, managing risks effectively, and complying with all applicable regulations.
IBM can provide expertise in support and implementation rather than third-party SaaS. The pricing could also be improved.
The solution must allow customization in reporting. The reporting tool is world-class, but it must be customizable. We cannot use it as a self-service tool. We must understand the reporting model to use it. It can get a bit technical.
I believe there's room for improvement in establishing connections with external information. When dealing with data from another system, there's often a need for importing. Currently, the flow of information in this regard lacks robust support. It would be beneficial to explore a system that enhances support for users, developers, and customer service in managing this operational aspect.