IBM OpenPages Reviews

Vendor: IBM

3.6 out of 5

8 reviews
71% willing to recommend

957 followers

What is IBM OpenPages?

Enables customers to manage risk and compliance initiatives across the enterprise, helping businesses to reduce loss, improve decision-making about resource allocation, and optimize business performance.

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IBM OpenPages is the #2 ranked solution in top IT Governance solutions and #7 ranked solution in top GRC solutions. PeerSpot users give IBM OpenPages an average rating of 7.2 out of 10. IBM OpenPages is most commonly compared to RSA Archer: IBM OpenPages vs RSA Archer. IBM OpenPages is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 29% of all views.

Buyer's Guide

GRC

February 2025

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Featured IBM OpenPages reviews

Badri Anand Santhanam

Senior Risk Advisory Manager at a tech services company with 51-200 employees

IBM OpenPages offers strong reporting capabilities with Cognos integration, providing standard tabular reports, various charts, and powerful dashboards for different lines of defense. It caters to the first line managing risks and controls, the second line of SMEs providing oversight, and the independent audit function with an internal audit management module. The solution is more intuitive and task-based, allowing better involvement of the risk function across different lines of defense. The automated features translate into reporting capabilities, and data can be easily extracted and downloaded in different formats.

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Seetha Pullela

Developer & Consultant at Aligne technologies

We have deployed the ORM module in our bank. We have our businesses listed in the application, and we identify risks. We manage multiple controls, assess historical controls, and monitor these controls using test source control monitoring and management. We have recently started using the Assurant…

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Gulsher Baloch

GRC Solution Consultant at a tech services company with 11-50 employees

Clients use OpenPages. I develop the software for them, and it is a very flexible tool with integrated reporting tools and workflows, calculations, and security rules all in one platform OpenPages is a risk-based solution, helping clients control risks in their organization. The most valuable…

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IBM OpenPages mindshare

Product category:

As of March 2025, the mindshare of IBM OpenPages in the GRC category stands at 5.6%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

GRC

Key learnings from peers

Last updated Mar 9, 2025

Valuable Features

IBM OpenPages offers key benefits in compliance, analytics, custom reporting, and risk management. It excels with ORM, Basel regulations, monitoring key indicators, and an intuitive interface. Its integrated workflow engine, calculations, security, and AI capabilities stand out. Users appreciate its task-based features, drag-and-drop reporting, and Cognos integration. It supports various lines of defense, enhances risk function involvement, and facilitates efficient development through automation and workflow utilities. Potential improvements include augmenting workflow conditions.

"IBM OpenPages saves time in my work as a developer."
"IBM OpenPages provides time savings in recording risk management components."
"Everything about IBM OpenPages is valuable, particularly when compared to other solutions in the market like MetricStream, from which we switched due to its feasibility, user-friendliness, and performance."

Room for Improvement

IBM OpenPages faces challenges with its expensive pricing and complex UI. Users find it difficult to manage relationships between items and report incidents without prior risk creation. The system lacks robust external data integration and customizable reporting. Users desire more out-of-the-box features and improved documentation. Current licensing is not competitive for smaller organizations. Enhancing workflow conditions and allowing self-relationship for risks are areas for improvement, along with direct support from IBM rather than third-party services.

"IBM OpenPages could improve by adding more conditions to workflows, as some existing conditions might not work and can produce errors."
"IBM needs to work on pricing for organizations with around 100 users, as the licensing model is not competitive enough for SMEs."
"It would be useful to have more out-of-the-box functionality, especially triggers and calculations."

Pricing

IBM OpenPages is generally considered expensive, making it less accessible for small and medium-sized businesses. Large enterprises find its licensing model effective for organizations with over 1000 users. Some companies appreciate the included technical resources and support but suggest the need for more flexible and competitive pricing options.

Popular Use Cases

IBM OpenPages serves as a vital tool for operational risk management, policy management, enterprise risk management, and privacy risk management. Organizations utilize it for IT governance, risk management, ESG, and compliance. It provides robust dashboards, document management, and integrated reporting tools, supporting risk assessment and controls monitoring. OpenPages aids in scenario planning, capturing risk events, workflow management, and offers insights through dashboards and analytics, particularly benefiting financial services and non-financial risk areas across industries.

Service and Support

IBM OpenPages support is rated highly by users, scoring eight or nine out of ten. Technical assistance, particularly for Wi-Fi issues, is efficient, offering quick resolutions and reliable service. A professional team is available 24/7 with great adherence to SLAs, though response improvements are suggested for simpler queries. Users appreciate prompt responses for migration and other requests, though some note room for improvement in response times and resource competence.

Deployment

Initial setup of IBM OpenPages is generally straightforward and not complex. Some described it as easy due to its SaaS nature, while others mentioned it taking a few days for completion. Experienced teams manage configurations quickly within one to two weeks. Certain users received it pre-installed by their companies, requiring only sign in. It might involve requirements in formatting and templates, but many found the setup manageable without significant difficulty.

Scalability

Clients report that IBM OpenPages displays strong scalability, accommodating large user groups and modules efficiently. Enterprise businesses benefit from its capabilities, rating it highly for its capacity to scale. User feedback suggests that while it excels in scalability, this trait varies slightly among users, with some rating it slightly lower yet appreciating its ability to meet expansive demands. It is positioned well for enterprise environments, addressing specific non-functional requirements effectively.

Stability

IBM OpenPages scores an eight out of ten for stability, with users highlighting its robustness in concurrent usage. Some users note it depends on user count and active features, but its integration with Oracle database enhances performance. Resource-related challenges have occurred, necessitating case transfers. Nonetheless, its secure and quick result processing capabilities are praised.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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