RSA Archer and IBM OpenPages compete in the comprehensive GRC tools category. RSA Archer might have the upper hand due to its adaptability and strong community support, contributing to higher user satisfaction.
Features: RSA Archer is robustly recognized for its advanced workflow, intuitive configuration, and automated notifications. It stands out in asset, risk, and vendor management. Users praise its dashboards, reports, and community support. IBM OpenPages highlights out-of-the-box functionality and AI integration, flexible reporting tools, and a strong workflow engine.
Room for Improvement: RSA Archer faces challenges like outdated technologies and API integration restrictions. Users call for better error reporting, enhanced browser compatibility, and improved data feed reliability. IBM OpenPages requires improvements in connecting external data sources, enhancing the reporting tool's self-service ability, and better documentation and integration capabilities in its relationship model.
Ease of Deployment and Customer Service: RSA Archer offers deployment flexibility across on-premise, hybrid, and cloud environments. Users report slow technical support and a need for better first-level support responsiveness. IBM OpenPages offers public and hybrid cloud deployment. Users note delays in technical support but find overall responsiveness satisfactory once engaged. Both benefit from active support, with RSA Archer having a slight edge due to community-driven feature proposals.
Pricing and ROI: RSA Archer is considered expensive for small to medium businesses despite its licensing transparency. It offers ROI through time savings and streamlined operations. IBM OpenPages has a similar pricing point, considered high, yet offers a high ROI through quick implementation and efficient data centralization. Both tools, if aligned with organizational needs, provide substantial returns through risk mitigation and enhanced governance.
RSA Archer is a solution designed to help your organization manage policies, controls, risks, assessments, and deficiencies across your lines of business. RSA helps you manage your digital risk with a range of capabilities and expertise including integrated risk management, threat detection and response, identity and access management, as well as fraud prevention.
The solution also allows you to adapt a broad range of solutions to your requirements and is a good option for both big and small companies.
RSA Archer Features
RSA Archer has many valuable key features. Some of the most useful ones include:
RSA Archer Benefits
There are many benefits to implementing RSA Archer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the RSA Archer solution.
A Specialist, RSA Archer at a tech services company, says, “RSA Archer is a valuable tool because it can manage the end-to-end functioning of any enterprise GRC module, such as compliance and risk management or business continuity plans and the entire BCM module. RSA Archer also provides many out-of-the-box solutions, which are use cases derived from the standards for GRC or risk management, governance, and compliance. It provides an end-to-end mechanism for business users on a single platform. That includes reporting, managing workflow, creating documentation, or tracking a process where you need to get approval from the various levels within the organization's hierarchy.”
PeerSpot user Krishnendu S., Vice President at a financial services firm, mentions, "It is enterprise-wide accessible. So, it is very helpful for all the employees in our bank. They can log in and do their risk management activities. It has a few inbuilt modules that are helpful for doing risk management activities, such as issue management, risk identification, risk assessment, and policy exception management. It also has some inbuilt workflows inside these modules. They are also helpful."
A Sr. Internal Auditor at an energy/utilities company comments, "Its user interface is pretty neat, and there is flexibility in generating the data. You can customize reports at any level. You can directly get reports in Tableau format. If you want to generate statistical data, you can create reports with graphs. There is an adequate amount of flexibility for changing the format, the type of graphs, etc."
Another PeerSpot user, Manash B., Technology Manager at a tech services company, explains, "RSA is a very rich application. I like its adaptive suggestion, where based on your users and the class of data, it can actually recommend you the proper control to choose. For example, we have been using PCI DSS as an NIST. So based on application feedback, it will provide you with a suggestion on which control objective needs to be set. Based on that, you can make a decision—you don't need to take the suggestion, but you can customize that particular provided suggestion. RSA Archer's workflow is also good, in terms of process automation."
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