Jamf Administrator at a financial services firm with 10,001+ employees
Real User
Top 20
2023-07-20T15:01:57Z
Jul 20, 2023
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.
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There is room for improvement in the pricing. It could be a little lower.
The solution’s technical support is bad and should be improved.
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.