While the product provides a good level of protection, we need better support, especially in terms of being kept informed about new threats and specific configurations needed. The quality of support is not meeting expectations, particularly with delayed responses to high-alert tickets.
One significant issue for the product is that it is easy to bypass the security by accepting prompts to visit unwanted websites. Its high CPU usage also slows down devices, particularly those with lower specifications like Core i3. Additionally, the automatic update feature could be improved as well.
Director Finance and CEO at INTL RISK CONSULTANTS INSURANCE BROKERS PRIVATE LIMTIED
Real User
Top 10
2024-04-05T12:00:00Z
Apr 5, 2024
One area where the product could be improved is in its delivery and installation process. There was a delay in receiving and installing the product, which took five days from the time of payment. In today's fast-paced environment, especially in situations like ours, customers expect prompt service, ideally within twenty-four hours. This particular area needs enhancement.
Sometimes, the tool consumes a lot of resources from the endpoints, making it an area of concern where improvements are required since it currently consumes a little bit of RAM.
IT Infrastructure & Cloud Engineer at a manufacturing company with 51-200 employees
Real User
Top 20
2023-09-26T08:35:08Z
Sep 26, 2023
Kaspersky's global ranking has been on the decline. This decline could be attributed to various factors, including potential quality issues and global concerns related to the company's origin. Currently, we are in the process of evaluating various endpoint security solutions due to the expiration of our Kaspersky contract.
Endpoint Detection and Response (EDR) is a cybersecurity solution that focuses on detecting, investigating, and mitigating advanced cyber threats at the endpoint level. Organizations use EDR solutions to enhance their threat detection capabilities and respond effectively to security incidents.
EDR solutions combine real-time continuous monitoring and collection of endpoint data with rule-based automated response and analysis capabilities. This enables organizations to rapidly identify and...
While the product provides a good level of protection, we need better support, especially in terms of being kept informed about new threats and specific configurations needed. The quality of support is not meeting expectations, particularly with delayed responses to high-alert tickets.
One significant issue for the product is that it is easy to bypass the security by accepting prompts to visit unwanted websites. Its high CPU usage also slows down devices, particularly those with lower specifications like Core i3. Additionally, the automatic update feature could be improved as well.
Kaspersky doesn't provide local support.
One area where the product could be improved is in its delivery and installation process. There was a delay in receiving and installing the product, which took five days from the time of payment. In today's fast-paced environment, especially in situations like ours, customers expect prompt service, ideally within twenty-four hours. This particular area needs enhancement.
Sometimes, the tool consumes a lot of resources from the endpoints, making it an area of concern where improvements are required since it currently consumes a little bit of RAM.
The tool's update management can be better. In future releases, the addition of a DLP module would be valuable.
Kaspersky's global ranking has been on the decline. This decline could be attributed to various factors, including potential quality issues and global concerns related to the company's origin. Currently, we are in the process of evaluating various endpoint security solutions due to the expiration of our Kaspersky contract.
The solution’s stability could be improved because we earlier faced an issue where the solution was not detecting file-less malware.