SR Solutions Engineer - Wireline at a comms service provider with 10,001+ employees
Reseller
2022-03-21T18:34:02Z
Mar 21, 2022
I would like to see all of the features included in a single package. As it is now, the only downfall is that if a customer doesn't buy everything, and they only buy the best parts of it, then they are missing out. This means that later, they have to invest in add-ons.
The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.
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There are no specific areas for improvement as everything is working very well. I am happy with the current features.
The product's technical support services need improvement.
I would like to see all of the features included in a single package. As it is now, the only downfall is that if a customer doesn't buy everything, and they only buy the best parts of it, then they are missing out. This means that later, they have to invest in add-ons.
The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.