Contract Manager at a engineering company with 1,001-5,000 employees
Real User
Top 20
2024-05-09T10:13:15Z
May 9, 2024
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
What is benefits administration software? Benefits administration refers to the umbrella of establishing, managing and updating benefits for the employees of an organization. Benefits Administration solutions are the responsibility of a Human Resources (HR) Department, itself usually overseen by Operations and closely maintained by IT. Corporations depend on Benefits Administration to oversee payroll, medical and other insurance choices, HIPAA, IRAs, 401ks, extra-curricular benefits,...
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.