What needs improvement with Microsoft Dynamics AX?

The 2012 version is obsolete, and we don't have any support for it.

Microsoft Dynamics AX needs to improve its support and the developer experience. Developing and programming are more complex. Automation and integration with other apps should be simplified.

The tool's setup phase and pricing are areas with certain concerns where improvements are required.

Microsoft Dynamics AX should include more connectors for third-party integrations. It should also include more features that AI models can govern. Challenges in data migration for Microsoft Dynamics AX may arise from receiving data that is not entirely clean or encountering difficulties in uploading large volumes of data. However, the DMS framework allows predefined templates for uploading customer master data and transactions.

The general speed of the solution needs improvement.

Managing admin is difficult. Also, it is expensive and can be cheaper.

From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website. We already have tutorials, but they are very generic and brief. It becomes difficult to understand as no case studies are associated with the process or modules. Many users are not aware of upcoming releases, feature changes, or modifications. Implementing a targeted notification system, where consultants receive updates based on specialization, would be beneficial. It would help everyone stay informed, fostering their ability to offer enhanced solutions to clients by remaining up-to-date with the development.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation. It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

We do not have access to daily projections.

As for the improvement, we experienced some challenges with the mobile apps due to the insufficient processing capacity to handle the workload effectively. We were unable to assign a manager to ensure a flow of information through mobile operations. There were also a few issues related to dashboards and report management, but mostly, it took a lot of time. They should work on features related to mobile apps, which would allow managers to have access to Dynamics AX-related approvals such as sales orders. That would make things much easier.

The product must be made accessible online.

The product could be more accessible for small and medium-sized businesses. The license renewal cost is on the higher side. It could be improved as well. Additionally, the user interface could be better.

There is room for improvement when handling various currencies within the current Microsoft Dynamics AX system. The ability to manage different currencies like USD or Euro while maintaining separate books of accounts requires improvement without the need for customization.

There is room for improvement in the licensing model and associated costs of this solution. I would like to see the inclusion of local payroll options.

Microsoft Dynamics AX usage depends on your volume; for example, volume audio transcription volume and hardware capacity should be equivalent or higher. Otherwise, it will be underestimated, bringing down the performance. And then you nor we will want to change the hardware, and it's difficult at that moment. So, we need to check our volume because some companies have 50,000 products altogether, and some have only 100-200 products. Depending on that, you have to choose your hardware. Microsoft provides the minimum hardware requirement, but that is not for our convenience. You should select hardware depending on the volume. Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement.

The initial setup can be complex at times and has room for improvement. The cost of the solution is high and has room for improvement.

The on-premises and desktop versions are not user-friendly. The ability to automate certain processes could be added in the next release.

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated.

Microsoft Dynamics AX could improve by offering a cloud version and more reports on the costs.

This is considered by Microsoft as an older product and unsupported. Microsoft is urging its clients to move to Dynamics 365, which is going to be coming into the pipeline. While it's a great product, we know that there is no support anymore for it. The most important thing is to have compatibility with the business types. Microsoft is very rich and therefore it's possible for them to ensure it can apply to various areas. Microsoft needs more presence in our region to help with management and maintenance.

The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application. Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.

Microsoft Dynamics AX can improve by having a more modern user interface. It should be more modular and dynamic. Additionally, the solution could be easier to connect with APIs with other technologies.

There are some critical issues that we couldn't fix or that we couldn't workaround to solve, but it's almost non-existent. At times there are issues related to reporting, sometimes with the integration between two or three modules, and sometimes to the logic itself. We are in Egypt, and in some cases, such as but not limited to HR, we have a unique profile. The problem, however, is not with the installation, but with the application itself. When it comes to business intelligence, I don't think it's a good business intelligence application. Give me a viewer and some Excel-based tools to create my report, but it's not a full business intelligence solution. In the next release, I would like to see better reporting and better integration between modules.

This solution could be improved with more expert resources and an easier implementation process.

Microsoft Dynamics AX could be improved by having more features available. We are going to 365 now, to use all the modules, because we found that there weren't many new things we were able to develop with AX. There were a lot of things that weren't available, so we are moving and integrating other things. The customization of upgrades should also be faster. We would also like to see more security features.

The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections. There is also slowness in database backup.

If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.

I cannot recall finding a lack of features in any area. It's pretty great. There might be some features to support localizations that could be helpful to add.

The solution could be simplified and streamlined a bit. There should be more clarity and better functionality in the master planning features. It's not easy to set up. It would be ideal if the product was priced at a bit less. The solution in general just needs a few quality improvements. I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud.

The integration could improve for the future.

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs. I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. In the next release, I would like to see an Indian-Arabic interface. Taxation may need some enhancements for vendors. They need a discount scheme for selling. Also, they need more features.

There are so many errors. For example, in some utilities, the procedure is basically for European countries and unsuitable for us. If we need to give somebody some utilities, like reports, we need to create some special reports in our environment. We need some standard utility where we're making purchase orders or something in the warehouse.

There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family. Scaling is complex and is something that can be improved. In the future, I would like to see more applications.

Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.

The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting. I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.

It needs better financials and reporting from the system, not through Excel.