The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For example, someone who has purchased a Microsoft professional license should be able to renew or upgrade without buying a new product. There have been some online intrusions on security. If Microsoft packaged the updates more frequently, the protection would be better. If updates take less time, we might receive malicious emails. Additionally, I would like to see changes in the licensing model. If someone has a corporate license with many users, they should get a better price.
We face challenges with reporting features and the lack of a proper dashboard in Microsoft's portal. There's no graphical interface, which other products offer. The reporting features need improvement. There isn't a proper dashboard provided by Microsoft, forcing us to search for everything manually in the portal without the aid of a graphical user interface, unlike what other products offer. So, having a proper dashboard would significantly enhance the usability and effectiveness of the service. The tracking features require us to search in MailFlow, where we input dates and times to find emails, focusing on sender and receiver details. This process highlights the challenge of not having an explorer feature in the basic EOP functionalities, making it difficult to search emails beyond the last ten days.
Infrastructure Manager at a tech services company with 51-200 employees
Real User
Top 10
2023-11-10T08:35:00Z
Nov 10, 2023
The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive. Additionally, it could be easy to configure and fine-tune the components.
The solution must improve the user experience. Managers, engineers, and CXOs have different skill sets. Adding different profiles would add to the user experience.
I want a seamless way of archiving users' emails on Exchange. When a user's emails are archived on the system, we find out their mailbox is large the moment we need to copy those files back. Another issue is with OneDrive, in that if a user has files stored on OneDrive when they exit, the license is removed. As a result, transferring those files to another user is a problem. It should be possible for there to be a central location where each of those files is stored. That way, even after a user leaves and the license is removed, we don't lose access to that information after 90 days. The solution should protect mailboxes. Most of our users have emails on their mobile, so if a staff member exits from the corporation, we need something that mimics email on the mobile. Some tools delete all of a user's emails and passwords the moment they leave that environment or their employer, but I don't think Microsoft has any such tools. It's important because passwords and sensitive information could pass into the wrong people's hands.
Learn what your peers think about Microsoft Exchange Online Protection (EOP). Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily. Microsoft's competitors work a lot better since their products come out of the box directly, and one needs to turn them on to make them work. Microsoft Exchange Online Protection (EOP) requires a lot of configuration, support, and management. The aforementioned areas can be considered for improvement.
The reporting needs a little bit of improvement. When you compare it to Mimecast features and data porting tools, it's less superior compared to EOP. Another area of improvement could be pricing. So Exchange Online Protection has a higher price compared to its competitors.
M365 / Azure Information Security Officer at a retailer with 10,001+ employees
Real User
Top 20
2023-06-08T16:38:00Z
Jun 8, 2023
If a company wants to put in line back-to-back anti-spam solutions, they need to work on that part because Microsoft recommends either you use EOP as a front line or you don't use it. Microsoft Exchange Online Protection needs to work on this shortcoming. Microsoft needs to redo its pricing regarding Microsoft Exchange Online Protection because every customer who buys Microsoft 365 needs Microsoft Exchange Online Protection.
Microsoft should publicize the solution more because it isn't well known. I appreciate the solution because it does a lot of things that I used to do manually. I didn't realize something like this existed. I went to Symantec, Trend Micro, and other providers, but Microsoft had the only solution to my problems. I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful.
Chief Information Security Officer at Suri Services, SC
Real User
Top 10
2023-04-03T17:25:55Z
Apr 3, 2023
It doesn't protect against everything. We do need protection for, for example, endpoints. We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.
They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.
Senior Modern Workplace Consultant at Eighty 20 Solutions
Consultant
Top 10
2023-03-09T08:49:00Z
Mar 9, 2023
Not all settings can be configured automatically and most still require manual configuration. However, there is an automation tool available that can be used to input all the configurations either as a script or a tool it would be helpful.
The solution is expensive. Performance and speed should continue to be improved. Microsoft is in a state of constant modifications to ensure their engines always perform. They have the budget and longevity to to know what they need to continue doing without outside advice.
We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies.
I'm pretty happy with Microsoft Exchange Online Protection, so off the top of my head, I can't think of any reason for me to want to change something in the solution. Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful.
It kind of has a heavy footprint — in terms of an implementation footprint. I think the implementation could be more streamlined. The implementation could be more flexible in terms of allowing users to pick and choose where they want to deploy. Personally, I like to be able to pick and choose what I'm implementing and where I am implementing it in the environment instead of having to install the whole stack. In the next release, I would like to see them add some features beyond just spam and anti-virus. Maybe some bulk email tools — in terms of being able to send them from within the environment. Send group emails, send information to the administration team; I'd like to see them add some MailChimp kind of functionality or mailing lists. Instead of just providing spam and anti-virus filtering, I'd like to see them add more feature functionality. The one thing that I don't like is that it's very much a point product. It just does what it does, very specialized. I think this industry as a whole is going away from point products and heading towards suites — integrated suites that do a number of different things. I think that they would be wise to fold this into a broader overall suite of products.
Microsoft Exchange Online Protection (EOP) is a comprehensive email filtering and security service designed to protect organizations from spam, malware, and other email-based threats. It provides advanced threat protection, anti-malware and anti-spam filtering, and data loss prevention capabilities.With EOP, organizations can ensure the security and integrity of their email communications. It uses multiple layers of filtering and scanning to detect and block malicious content, including...
The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For example, someone who has purchased a Microsoft professional license should be able to renew or upgrade without buying a new product. There have been some online intrusions on security. If Microsoft packaged the updates more frequently, the protection would be better. If updates take less time, we might receive malicious emails. Additionally, I would like to see changes in the licensing model. If someone has a corporate license with many users, they should get a better price.
We face challenges with reporting features and the lack of a proper dashboard in Microsoft's portal. There's no graphical interface, which other products offer. The reporting features need improvement. There isn't a proper dashboard provided by Microsoft, forcing us to search for everything manually in the portal without the aid of a graphical user interface, unlike what other products offer. So, having a proper dashboard would significantly enhance the usability and effectiveness of the service. The tracking features require us to search in MailFlow, where we input dates and times to find emails, focusing on sender and receiver details. This process highlights the challenge of not having an explorer feature in the basic EOP functionalities, making it difficult to search emails beyond the last ten days.
The stability must be improved. The tool is not 100% stable. That is why we are exploring FortiMail.
The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive. Additionally, it could be easy to configure and fine-tune the components.
The solution must improve the user experience. Managers, engineers, and CXOs have different skill sets. Adding different profiles would add to the user experience.
I want a seamless way of archiving users' emails on Exchange. When a user's emails are archived on the system, we find out their mailbox is large the moment we need to copy those files back. Another issue is with OneDrive, in that if a user has files stored on OneDrive when they exit, the license is removed. As a result, transferring those files to another user is a problem. It should be possible for there to be a central location where each of those files is stored. That way, even after a user leaves and the license is removed, we don't lose access to that information after 90 days. The solution should protect mailboxes. Most of our users have emails on their mobile, so if a staff member exits from the corporation, we need something that mimics email on the mobile. Some tools delete all of a user's emails and passwords the moment they leave that environment or their employer, but I don't think Microsoft has any such tools. It's important because passwords and sensitive information could pass into the wrong people's hands.
The solution needs to improve its backup.
Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily. Microsoft's competitors work a lot better since their products come out of the box directly, and one needs to turn them on to make them work. Microsoft Exchange Online Protection (EOP) requires a lot of configuration, support, and management. The aforementioned areas can be considered for improvement.
The reporting needs a little bit of improvement. When you compare it to Mimecast features and data porting tools, it's less superior compared to EOP. Another area of improvement could be pricing. So Exchange Online Protection has a higher price compared to its competitors.
If a company wants to put in line back-to-back anti-spam solutions, they need to work on that part because Microsoft recommends either you use EOP as a front line or you don't use it. Microsoft Exchange Online Protection needs to work on this shortcoming. Microsoft needs to redo its pricing regarding Microsoft Exchange Online Protection because every customer who buys Microsoft 365 needs Microsoft Exchange Online Protection.
When the product is being updated, it changes some of the setups. The support team is also not good.
Microsoft should publicize the solution more because it isn't well known. I appreciate the solution because it does a lot of things that I used to do manually. I didn't realize something like this existed. I went to Symantec, Trend Micro, and other providers, but Microsoft had the only solution to my problems. I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful.
We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability.
The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well.
Other users wish to see the encryption feature added to the solution in the future.
Online Protection has an issue in that it doesn't provide an option to stop impersonation.
It doesn't protect against everything. We do need protection for, for example, endpoints. We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.
They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.
Not all settings can be configured automatically and most still require manual configuration. However, there is an automation tool available that can be used to input all the configurations either as a script or a tool it would be helpful.
The solution is expensive. Performance and speed should continue to be improved. Microsoft is in a state of constant modifications to ensure their engines always perform. They have the budget and longevity to to know what they need to continue doing without outside advice.
The product needs more granularity. Some features, like encryption, are not available.
We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies.
The security features could be better and more secure in the next release.
I'm pretty happy with Microsoft Exchange Online Protection, so off the top of my head, I can't think of any reason for me to want to change something in the solution. Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful.
The price could be lower. Microsoft has some training portals, but more could be developed. Additional documentation could be added.
It kind of has a heavy footprint — in terms of an implementation footprint. I think the implementation could be more streamlined. The implementation could be more flexible in terms of allowing users to pick and choose where they want to deploy. Personally, I like to be able to pick and choose what I'm implementing and where I am implementing it in the environment instead of having to install the whole stack. In the next release, I would like to see them add some features beyond just spam and anti-virus. Maybe some bulk email tools — in terms of being able to send them from within the environment. Send group emails, send information to the administration team; I'd like to see them add some MailChimp kind of functionality or mailing lists. Instead of just providing spam and anti-virus filtering, I'd like to see them add more feature functionality. The one thing that I don't like is that it's very much a point product. It just does what it does, very specialized. I think this industry as a whole is going away from point products and heading towards suites — integrated suites that do a number of different things. I think that they would be wise to fold this into a broader overall suite of products.