There are fewer cons in Redwood as compared to other tools available in the market. That said, it would be a great thing if they would provide a few new features, like a health dashboard and a few time frames, which could help with more scheduling of jobs in a convenient way. We'd like to see an integration with ServiceNow to raise the tickets/incidents in ServiceNow. Apart from this, I don't have any negative points related to this tool. It has already overcome the cons and is doing a fantastic job in the automation field. It's one of the best and most used tools in the market.
The following area could be improved: Machine Learning and AI Capabilities. Adding machine learning and AI capabilities would enable Redwood to automate more complex business processes and tasks. For example, users could leverage machine learning to automatically classify documents, extract data from unstructured sources, and make intelligent decisions based on real-time data Reporting and Analytics. Adding more robust reporting and analytics capabilities would enable users to better understand how their business processes are performing and identify areas for improvement. This could include providing pre-built dashboards and reports, as well as the ability to create custom reports and visualizations.
The product could be better in terms of its monitoring and alert service. The previous versions have an issue with alert configurations and cannot be properly integrated with the mailing system. Control systems can be enhanced. We'd like a role-based module so that the users, administrators, and super users can have elevated/differentiated access based on their roles. The metrics explorer is yet to be enhanced so that the statistics can be made available easier for better user interaction and analysis. This could enhance visibility and Interaction.
In Redwood, all job-related information can be accessed and downloaded, including job spool lists, job statistics, application logs, etc., which is actually an added advantage for the user to check and analyze the job-related issue. However, when I check operator messages, there are a lot of messages stuck in the queue. For example, "couldn't send alert" mail to a few recipients. The job log has a size limit. These are very minor things to look into. If these issues are fixed Redwood, will be in a great position.
It lacks some of the common reporting features. I'm a bit surprised that there aren't some standard reports to be able to extract any data on usage. They've described to us that customers have different reporting needs, so they let them develop those, but reporting is a common need. It would be helpful to have it as part of the solution.
Redwood Software is a prominent player in the enterprise automation space, known for its robust and scalable solutions. It caters to a wide range of industries, offering tools for IT and business process automation. Redwood Software users on PeerSpot often highlights the flexibility and robustness of the solutions. Many users commend the platform for its ability to automate complex and time-consuming processes, which has led to significant time and cost savings. Additionally, the strong...
There are fewer cons in Redwood as compared to other tools available in the market. That said, it would be a great thing if they would provide a few new features, like a health dashboard and a few time frames, which could help with more scheduling of jobs in a convenient way. We'd like to see an integration with ServiceNow to raise the tickets/incidents in ServiceNow. Apart from this, I don't have any negative points related to this tool. It has already overcome the cons and is doing a fantastic job in the automation field. It's one of the best and most used tools in the market.
The following area could be improved: Machine Learning and AI Capabilities. Adding machine learning and AI capabilities would enable Redwood to automate more complex business processes and tasks. For example, users could leverage machine learning to automatically classify documents, extract data from unstructured sources, and make intelligent decisions based on real-time data Reporting and Analytics. Adding more robust reporting and analytics capabilities would enable users to better understand how their business processes are performing and identify areas for improvement. This could include providing pre-built dashboards and reports, as well as the ability to create custom reports and visualizations.
The product could be better in terms of its monitoring and alert service. The previous versions have an issue with alert configurations and cannot be properly integrated with the mailing system. Control systems can be enhanced. We'd like a role-based module so that the users, administrators, and super users can have elevated/differentiated access based on their roles. The metrics explorer is yet to be enhanced so that the statistics can be made available easier for better user interaction and analysis. This could enhance visibility and Interaction.
In Redwood, all job-related information can be accessed and downloaded, including job spool lists, job statistics, application logs, etc., which is actually an added advantage for the user to check and analyze the job-related issue. However, when I check operator messages, there are a lot of messages stuck in the queue. For example, "couldn't send alert" mail to a few recipients. The job log has a size limit. These are very minor things to look into. If these issues are fixed Redwood, will be in a great position.
It lacks some of the common reporting features. I'm a bit surprised that there aren't some standard reports to be able to extract any data on usage. They've described to us that customers have different reporting needs, so they let them develop those, but reporting is a common need. It would be helpful to have it as part of the solution.