What needs improvement with Sophos Email?

However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly. Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.

The tool has some performance issues and bugs, making it an area where improvements are required.

The solution's sandboxing and spam control features could be improved. I have faced a few issues with false positives because sometimes we get emails that are not legitimate.

The tool's pricing is expensive. In its future release, the tool should make reporting easier to view.

Sophos Email could improve DLP features.

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.

The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

The tool's integration becomes an issue when the internet connection is weak.

It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

Servicing and support are areas with shortcomings where the solution needs to improve.

We didn't have any issues with the solution. It was a good appliance. The solution should be able to support the cloud environment. Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

The security of the solution could improve.

Sophos Email can improve security. We would like more security for our customers.

They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard.

They should allow copier release without having to create email accounts. I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything. It would be great if it was a bit better at protecting from the endpoints. The solution's technical support is slow and unresponsive. You need to book time in order to get support.