There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.
Chief Operating Officer at a media company with 1,001-5,000 employees
Real User
Top 20
2023-09-29T14:50:20Z
Sep 29, 2023
There needs to be a restriction on who can download content. You don't want people to download organization documents from the system, and currently, there's no restriction to that. There should also be a restriction on taking screenshots. The knowledge platform should be specific to groups rather than it being general.
In our company, a lot of people created a lot of groups. Suddenly, we were given membership to 150 different groups. We had no idea what was going on anywhere. The implementation could be made easier. The solution could introduce chat rooms in the next release.
The product should provide features similar to KiSSFLOW. The product should allow users to assign tasks and automate processes. Then, everything that we need for work will be available in one place.
Enterprise Architect at a computer software company with 1,001-5,000 employees
Reseller
2019-10-13T05:48:00Z
Oct 13, 2019
I'm not sure that anything needs to be added. As far as things that could be improved, the biggest thing that we seem to have problems with is multi-party telephone conferencing. It works very well one-to-one but not very well one-to-many. Similarly, video conferencing works fine one-to-one with just two parties, but it' is difficult to bring in a third party. This problem with the video and call conferencing to multiple parties is probably the only problem I have with the product. With one or two people, it's fine. But as soon as we try to add a third location, we have to switch to a different tool and that is not very convenient.
Enterprise Social Software (ESS) refers to enterprise social networking and collaboration tools used in large organizations. They are considered like “LinkedIn for the Enterprise” or “Facebook for the Enterprise.” Web-based technologies offer agile information sharing, integration and emergence capabilities for professionals who look for maximizing productivity, saving time and improving collaboration and transparency. Enterprise Social Software will exist within corporate intranets and...
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.
There needs to be a restriction on who can download content. You don't want people to download organization documents from the system, and currently, there's no restriction to that. There should also be a restriction on taking screenshots. The knowledge platform should be specific to groups rather than it being general.
In our company, a lot of people created a lot of groups. Suddenly, we were given membership to 150 different groups. We had no idea what was going on anywhere. The implementation could be made easier. The solution could introduce chat rooms in the next release.
The product should provide features similar to KiSSFLOW. The product should allow users to assign tasks and automate processes. Then, everything that we need for work will be available in one place.
I'm not sure that anything needs to be added. As far as things that could be improved, the biggest thing that we seem to have problems with is multi-party telephone conferencing. It works very well one-to-one but not very well one-to-many. Similarly, video conferencing works fine one-to-one with just two parties, but it' is difficult to bring in a third party. This problem with the video and call conferencing to multiple parties is probably the only problem I have with the product. With one or two people, it's fine. But as soon as we try to add a third location, we have to switch to a different tool and that is not very convenient.