Catchpoint Reviews

The implementation of Catchpoint resulted in significant improvements and optimizations for the company. The transition from the previous solution and integration was viewed holistically, with the recognition that without these optimizations, problems would arise. 

Catchpoint allowed for faster deployment of tests compared to previous solutions, with a 25% to 30% increase in speed. Although the test-writing language for complex cases needed improvement, it still surpassed what was previously available. 

The ability to detect whether issues were caused by the provider or the company itself was invaluable, as it couldn't be automated before. This capability provided a considerable return on investment, allowing for efficient triaging and real-time troubleshooting. The ability to definitively determine if an issue was on the customer's end helped in resolving concerns. Additionally, the capacity to identify issues regionally, nationally, and globally was seen as an unbelievable return on investment.

The pricing for Catchpoint is on a point scale based on consumption. The cost is determined by the type and amount of data extracted from each test. The pricing model is transparent and there are no hidden fees. However, the pricing is considered expensive, especially for smaller contracts. Larger contracts receive volume discounts.  

The licensing fees for Catchpoint are slightly higher compared to other tools that offer similar functionality at a lower cost. Catchpoint is positioned as a tool for large enterprises with a higher budget.

• "The solution's pricing varies based on services and licensing models."
• "The solution's pricing is comparable to the last tool we were using."
• "The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links.It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

The primary use cases of Catchpoint include: 

• End vision monitoring with an endpoint solution 
• Creating network status and focusing on synthetic monitoring 
• As a marketing tool
• Monitoring the shopping element of partner sites
• Testing versions of international websites for clients 
• Monitoring online shopping customers and supporting global customers 
• Synthetic testing of API and URL endpoints 
• Ensuring customer journey monitoring from a user-experience standpoint 
• Using the solution as API monitoring by validating API responses and performance metrics

Catchpoint's customer service and support are very good. They have a professional service team that offers assistance with scripting and other functionalities. The network team provides dedicated support 24/7 for any issues related to geolocations or network problems. The integrated help desk chat is responsive, although it may lack expert knowledge. 

Fast escalations to engineers are available when needed, and issues are resolved promptly. Users appreciate the separate team dedicated to addressing Catchpoint issues and their quick response. Users find Catchpoint support easy to work with and appreciate the direct communication channels, including with the CEO. 

The initial setup for Catchpoint is described as easy, straightforward, and not complex. The availability of manuals and documentation makes it easy to set up. The scripting part is also mentioned to have all the necessary functionalities and development already provided. 

The deployment process may vary, however, some users mention Catchpoint was up and running within a day.

Catchpoint is rated highly for ease of deployment. 

The scalability of Catchpoint's solution is excellent. The solution is described as easy to scale and it is emphasized that Catchpoint is a scalable solution. 

It is mentioned that Catchpoint has acquired a significant number of data centers across the United States, indicating its ability to handle a large volume of users. 

However, there is a slight concern regarding scalability when deploying one's own node in their environment, as it requires manual configuration and load distribution may not be optimized. 

Users consistently express positive opinions about the stability of the Catchpoint solution. They rate the stability highly. Users mention that they have been using the solution for a significant period of time, particularly the past year, and have found it to be stable and reliable. 

They also appreciate the continuous updates and patches released by the company to address any concerns or difficulties encountered during testing, transactions, and API usage.