Try our new research platform with insights from 80,000+ expert users

Freshworks vs Microsoft

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Freshworks
Based on 70 reviews.
Microsoft
Based on 7030 reviews.
Latest Research
Overview
Information Not Available
Microsoft, a global leader in technology and software, offers a wide range of products and enterprise solutions. Its portfolio extends across various domains including operating systems, cloud computing, productivity software, and cybersecurity, among others. Microsoft products are designed to support diverse environments, including on-premises, cloud, and hybrid setups. Its solutions are platform-agnostic, ensuring compatibility with various operating systems and environments. Microsoft solutions are known for their extensive integration capabilities, both within the Microsoft ecosystem and with third-party vendors. This enables organizations to create a cohesive IT environment that leverages the best of Microsoft and other technologies. Microsoft often bundles its products to offer comprehensive solutions that meet a wide range of enterprise needs. These bundles can provide cost savings and simplify procurement for organizations looking to leverage multiple Microsoft products. Microsoft offers flexible pricing models, including subscription-based and consumption-based options, to accommodate different budgetary requirements. Finally, Microsoft is known for its extensive customer support network, offering multiple tiers of support ranging from basic assistance to premium services that include direct access to Microsoft experts, 24/7 technical support, and proactive guidance. Cloud Services and Security Solutions Azure: Microsoft's flagship cloud computing service, Azure, competes directly with Amazon Web Services (AWS) and Google Cloud Platform (GCP). It offers a broad range of cloud services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) solutions. Azure excels in hybrid cloud environments, enabling seamless integration between on-premises data centers and the cloud. Microsoft 365: A suite that includes Office 365, Windows 10, and Enterprise Mobility + Security, providing a comprehensive productivity and security solution for businesses of all sizes. It supports various work environments with applications like Teams, Outlook, Word, Excel, and PowerPoint, along with advanced security and compliance features. Security Solutions: Microsoft's security portfolio is extensive, covering identity and access management, threat protection, information protection, and security management. Products like Microsoft Defender for Endpoint, Azure Active Directory, and Azure Sentinel offer robust security capabilities designed to protect enterprise systems and data from a wide range of threats. Comparing with Other Vendors When comparing Microsoft with vendors like Palo Alto, CrowdStrike, Zscaler, and SentinelOne, it's important to consider the specific domain of comparison. While Microsoft offers a broad range of solutions that cover various aspects of IT infrastructure, including cybersecurity, the other mentioned vendors specialize more narrowly in security solutions. This specialization can translate into deeper capabilities in certain security domains. However, Microsoft's strength lies in its integration, comprehensive ecosystem, and the ability to offer end-to-end solutions that cover more than just security.
Sample Customers
Freshdesk
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Freshservice
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
AnsweriQ
Freshly, SeatGeek, Avalara, Expedia
Freshsales
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Microsoft Dynamics CRM
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
SCSM
Fibabanka, UMC Health System
Microsoft Project
Aston Martin, ABANCA, Airbus Group, Capita, Cardiff University, City of Saskatoon, Intel, Pegasus Airlines, South Australia Power Network (SAPN), Israeli Ministry of Construction and Housing
Popular Solutions
Top Industries
Computer Software Company
26%
Manufacturing Company
6%
Financial Services Firm
6%
Real Estate/Law Firm
6%
Educational Organization
19%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.