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Freshdesk Reviews

Vendor: Freshworks
4.1 out of 5
1,356 followers
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What is Freshdesk?

Featured reviews

Freshdesk mindshare

As of January 2025, the mindshare of Freshdesk in the Customer Experience Management category stands at 6.1%, down from 8.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management

PeerAnalyst reports

TypeTitleDate
CategoryCustomer Experience ManagementJan 7, 2025Download
ProductReviews, tips, and advice from real usersJan 7, 2025Download
ComparisonFreshdesk vs Qualtrics XM PlatformJan 7, 2025Download
ComparisonFreshdesk vs ServiceNow Customer Service ManagementJan 7, 2025Download
ComparisonFreshdesk vs SalesforceJan 7, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
23%
Financial Services Firm
6%
Retailer
6%
Real Estate/Law Firm
6%
Media Company
6%
Educational Organization
6%
Manufacturing Company
5%
Government
4%
University
4%
Insurance Company
4%
Energy/Utilities Company
3%
Comms Service Provider
3%
Healthcare Company
3%
Construction Company
3%
Non Profit
2%
Legal Firm
2%
Wholesaler/Distributor
1%
Transportation Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Hospitality Company
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%
Agriculture
1%
Paper And Forest Products
1%
Leisure / Travel Company
1%

Compare Freshdesk with alternative products

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