Microsoft Identity Manager Reviews

Users highlight significant time savings and security improvements with Microsoft Identity Manager. Some note a 15% return on investment, with IT teams freed from constant infrastructure monitoring. Employees benefit from standardized tools, reducing the learning curve. Multifactor authentication and delegated administration enhance security. Not all experience direct returns; some prioritize compliance.

Microsoft Identity Manager is typically included in premium Microsoft licenses like E3 and Azure AD subscriptions, offering cost-effective identity management. While some users find the tool expensive and rate the pricing low, others appreciate its value when bundled with Microsoft suites. The cost can vary depending on existing Microsoft licenses, with some users noting the potential for price improvements. Overall, enterprises may leverage its integration within Microsoft's ecosystem for optimal cost alignment.

• "The tool's price is low for my company."
• "My rating for the pricing of Microsoft Identity Manager is average, neither too expensive nor too cheap."
• "The solution is expensive."

Organizations primarily use Microsoft Identity Manager for managing identities, access provisioning, and de-provisioning. It secures customer identities, facilitates compliance, provides single sign-on, and supports hybrid cloud environments. The platform automates user lifecycle management, credential management, and password reset services across various sectors. It integrates with Microsoft services like Active Directory and Azure Active Directory, supports synchronization services, and is instrumental in identity management workflows and authentication management for employees and customers.

Microsoft Identity Manager's customer service and support receive varied ratings. Some users find it slow and unequal, with enterprise customers benefitting more than SMBs. Others find the support knowledgeable and highly responsive, with structured escalation systems. Challenges include delays reaching the right personnel and effectively solving issues across regions. While some instances show excellent engagement and resolution, others note room for improvement in response times and documentation quality.

Microsoft Identity Manager's initial setup varies in complexity. Many users find it complex compared to cloud-based options like Okta. Some highlight straightforward integration with Active Directory, while others note longer deployment times due to configuration requirements. Expertise is often necessary, especially with components like SSL certificates and ADFS servers. Companies emphasize the need for understanding organizational systems. Some report easy setups within days, but others face challenges with legacy systems, integration, and user policies, affecting deployment duration.

Microsoft Identity Manager is generally considered highly scalable by users. It accommodates large user bases and enterprises, though it may not be optimal for small businesses due to cost and complexity. Experiences vary; some users highlight its strong scalability, while others encounter limitations with very large deployments. There is praise for its ability to support diverse user roles and environments, but some note a lack of a clear scalability roadmap.

Microsoft Identity Manager is generally regarded as very stable. Many users highlight its continuous improvements and monthly updates. Some experience challenges with SharePoint integration and upgrades, but most are impressed with its reliability. A few mention occasional issues due to vendor configurations impacting systems. Overall, stability is frequently rated highly, often between eight to nine out of ten, with some rating it at 99.9% stable. Its critical nature ensures users rarely encounter significant problems.