Microsoft Intune Reviews

Name: Microsoft Intune
Brand: Microsoft
Rating: 4.1 (230 reviews)

Vendor: Microsoft

4.1 out of 5

230 reviews
93% willing to recommend

3,549 followers

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What is Microsoft Intune?

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

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Microsoft Intune is the #1 ranked solution in top Remote Access solutions, #1 ranked solution in top Enterprise Mobility Management (EMM) solutions, #1 ranked solution in top Unified Endpoint Management (UEM) solutions, #1 ranked solution in top Microsoft Security Suite solutions, and #2 ranked solution in top Configuration Management solutions. PeerSpot users give Microsoft Intune an average rating of 8.2 out of 10. Based on the analysis of the 230 most recent Microsoft Intune reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). Microsoft Intune is most commonly compared to Workspace ONE UEM: Microsoft Intune vs Workspace ONE UEM. Microsoft Intune is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 26% of all views.

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Featured reviews

Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

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Mike Sanlon

CTO at Sojitz Logistics Corporation of America

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success. Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors. Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment. Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data. The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes. Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall. It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment. Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device. Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors. I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly. Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security. Intune has helped reduce the risk of security breaches in our organization. We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune. Intune has helped consolidate vendors.

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Sathish Veerapandian

DevSecOps CISO Architect(Feature Engineer 3)- CISO Cyber Security Dept at ING

Intune allows you to create policies for managing mobile devices and mobile applications. Mobile application management targets and protects only the application. It will create a container for your application on the mobile device, securing the container and application. Mobile application management allows you to set limits on what employees do in specific applications that contain corporate data, such as Microsoft Outlook. Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives.

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Microsoft Intune mindshare

Product category:

As of December 2024, the mindshare of Microsoft Intune in the Unified Endpoint Management (UEM) category stands at 39.1%, down from 43.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Dec 1, 2024

Valuable Features

Microsoft Intune's most valuable features include seamless integration with Microsoft 365, easy management of Windows and mobile devices, scalability, single sign-on, autopilot, and conditional access policies. Intune offers centralized control over security and device compliance, supports remote management, application deployment, and user enrollment, while integrating seamlessly within the Microsoft ecosystem for enhanced flexibility and productivity in diverse IT environments. It provides robust mobile application management and enhances data security.

"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"Intune gives us more security and flexibility, allowing us to configure devices to go anywhere without being restricted by geography."
"Intune gives us more security and flexibility, allowing us to configure our devices to go anywhere without being restricted by geography. We're a global company, so we have devices all over the world, so it really helps us in that respect."

Room for Improvement

Microsoft Intune requires improved reporting and log capabilities, enhanced support for non-Microsoft operating systems like Linux and macOS, and more intuitive user interface design. It also needs expanded application deployment options, better remote access features, and smoother integration with external tools. Cost-effective pricing and enhanced flexibility for customization are needed, alongside more granular security and compliance management. Intune's management capabilities for mobile and Apple devices, as well as third-party integrations, require significant enhancements.

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."
"Microsoft Intune should continue expanding its feature set. When I started using it, the functionality was pretty basic. Since then, they've added more features like autopilot, and the out-of-the-box PC policies are fantastic. I would suggest Microsoft keep innovating."
"Microsoft Intune should continue expanding its feature set. When I started using it, the functionality was pretty basic. Since then, they've added more features like autopilot, and the out-of-the-box PC policies are fantastic. I would suggest Microsoft keep innovating."

ROI

Microsoft Intune delivers cost savings by reducing the need for third-party solutions and on-premise infrastructure. It optimizes administrative tasks, cutting maintenance time and costs. Organizations appreciate its integration with Microsoft products and security benefits, although specific ROI figures can be challenging to quantify. Intune's ability to manage devices remotely has proven valuable, saving time and resources. Many companies experience positive outcomes in efficiency and productivity, enhancing overall business value.

Pricing

Enterprise buyers find Microsoft Intune pricing reasonable and cost-effective, particularly when bundled with Office 365 or Microsoft 365 E3 and E5 licenses. Many customers appreciate its affordability compared to other solutions like VMware AirWatch and IBM MaaS360, especially given its integration with other Microsoft products. For large organizations, the inclusion in enterprise agreements offers significant cost savings. However, smaller businesses may find standalone Intune plans less affordable, and licensing complexities can be a concern for some.

"Intune is included with our F3 and E5 licenses."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

Popular Use Cases

Microsoft Intune is primarily utilized for device management, security, and application deployment. Organizations leverage it for managing both mobile and desktop devices across various operating systems, including Windows, iOS, and Android. It enables unified endpoint management, conditional access, and compliance monitoring, enhancing data protection and user privacy. Intune also facilitates policy enforcement, automates deployment, and assists in managing BYOD scenarios, providing a comprehensive platform for modern remote work environments.

Service and Support

Microsoft Intune support is mixed. Many users find the service helpful, knowledgeable, and responsive, especially with premium support. Response time varies, with some experiencing swift resolutions, while others face delays or inadequate assistance. Premium users generally get quicker and more effective support. Some report struggles with initial contact and escalation processes. Community resources alleviate some support gaps, but improvements in response speed and expertise are needed. Users rate support from four to ten out of ten.

Deployment

Many found Microsoft Intune's initial setup easy and quick, especially those with prior experience or technical knowledge. Some users described challenges, citing complex documentation and varying deployment times due to company requirements and environments. Cloud-based implementations were generally smoother compared to hybrid setups. Companies appreciated its ease of use for mobile device management, but transitioning from older systems required time for testing and adjustments. Organizations often needed a few IT personnel for effective deployment.

Scalability

Microsoft Intune is highly scalable, catering to small to large enterprises without significant issues. Many users have rated its scalability positively, highlighting its cloud-based flexibility. It supports millions of users, and organizations can easily expand usage as needed. While some challenges exist with specific platforms, most find it effective and easy to manage widespread deployments. Its adaptability and ability to handle complex environments make it a preferred choice for businesses looking to scale efficiently.

Stability

Microsoft Intune is generally stable, with significant improvements over the years. Most users report reliability, with few bugs, glitches, or crashes. Occasional issues such as sync problems or monthly updates may arise, but these do not heavily impact performance. Many appreciate its mature stability from extensive testing and usage. Some note minor delays or difficulties with specific configurations, yet they view Intune as a dependable option in endpoint management.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Intune Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Government

Manufacturing Company

University

Healthcare Company

Retailer

Construction Company

Comms Service Provider

Energy/Utilities Company

Insurance Company

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Legal Firm

Hospitality Company

Outsourcing Company

Transportation Company

Performing Arts

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Consumer Goods Company

Compare Microsoft Intune with alternative products

Learn more about Microsoft Intune

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

Microsoft Intune was previously known as Intune, MS Intune, Microsoft Endpoint Manager.