Microsoft Intune Reviews

Microsoft Intune was used by the organization that hired me. Microsoft Intune allows organizations to manage all devices. It is a cloud-based service that helps organizations manage and secure their devices such as laptops, smartphones, and iOS devices. We primarily used it for managing applications through mobile application management (MAM) and mobile device management (MDM). Device enrollment is another purpose of Microsoft Intune which automatically configures devices within the organization with their work accounts.

In the Microsoft Intune company portal, there is an option to develop and deploy applications that are trusted by the company. 

Additional use cases include compliance, conditional access, and endpoint security. To summarize, the main purposes are MDM for laptops, mobiles, and iOS devices; MAM; device enrollment; app deployment; compliance and conditional access; and endpoint security. I had access to compliance and conditional access, endpoint security, device enrollment, MDM, and MAM. App deployment was not part of my responsibilities.

Microsoft Intune provides valuable functionality for locating lost devices. Through the Endpoint Management Admin Center within Microsoft Intune, we can find the last seen location of enrolled devices that may have been stolen or misplaced. This requires device numbers, serial numbers, usernames, or IMEI for mobile phones.

Another excellent feature is the ability to enroll devices and set compliance status. Notifications can be pushed from the Microsoft Intune Admin Center to users' portals, informing them when devices are not compliant and providing steps to follow company policies.

Microsoft Intune saves approximately 20% of time and resources through automated features that enable quick resolution and guided SOPs. It reduces troubleshooting and support time by 30-40%. The security compliance capabilities make it widely adopted across organizations. The user experience is robust, and the pricing model is budget-friendly. Its integration with Azure AD and Microsoft 365 applications adds significant value.

Microsoft Intune could be improved in several key areas. Policy and app deployment should be faster, as it currently takes between minutes to hours to apply, with an average of one hour. This could be enhanced by adding real-time sync or faster push intervals for critical changes. When users transition between devices, the process takes 45 minutes to one hour, which could be optimized.

The error reporting system needs improvement, particularly for automatic retry of failed installations. In the Microsoft Intune company portal, when application downloads fail, users must manually reinitiate the installation process. An automatic retry mechanism for failed installations would enhance the user experience.

I have been using Microsoft Intune since 2019.

Microsoft Intune demonstrates excellent stability with a rating of nine out of ten, providing a very stable experience.

In my role as an IT administrator, I have overseen Microsoft Intune implementation for approximately 10,000 users across multiple organizations. My previous organization had 7,000 plus users, and my current organization has between 3,000 to 4,000 users.

When comparing Microsoft Intune to alternatives such as Unified Endpoint Management solutions, VMware Workspace One, and Google Endpoint Management, each has distinct strengths. For Microsoft environments, Microsoft Intune rates five out of five, while Ivanti (formerly MobileIron) rates three out of five, and Google Endpoint Management rates two out of five.

For iOS environments, Microsoft Intune rates three out of five due to compatibility issues, MobileIron Ivanti rates four out of five, and Google Endpoint Management rates 3.5 out of five. Regarding user interface and ease of use, Microsoft Intune scores five out of five, Ivanti three out of five, and Google Endpoint Management four out of five.

In security and compliance, Microsoft Intune achieves five out of five, Ivanti four out of five, and Google Endpoint Management three out of five. For budget-friendliness, both Microsoft Intune and Google Endpoint Management rate five out of five, while Ivanti rates four out of five.

Microsoft Intune provides an excellent experience for both employees and IT administrators. While the user interface requires some initial guidance for new users, it is straightforward for IT administrators to navigate. The platform ensures device compliance effectively, earning a five out of five rating for user-friendliness.

Maintenance requirements for Microsoft Intune are minimal compared to on-premises applications such as SCCM or Active Directory Certificate Services. Required maintenance includes policy and app management, monitoring and troubleshooting, OS and app updates, and license and user management.

I recommend Microsoft Intune to other users and companies due to its password policies, seamless Microsoft system integration, multi-platform support (Windows, iOS, Android, macOS), simplified device enrollment management, cost-effectiveness, and smooth user experience. It represents a future-proof investment for companies.

Regarding Mobile Application Management, I have worked with MAM policies including conditional launch, PIN encryption, data encryption within apps, and copy-paste restrictions.

Overall rating: nine out of ten.

I can provide a specific example of how I use Microsoft Intune in my daily work. Application deployment and device configuration represent key areas where I utilize Microsoft Intune. For example, in my daily work, I use Microsoft Intune to deploy applications, assign configuration profiles, and enforce compliance policies on corporate devices. When a new device is enrolled, I can ensure it automatically receives the required security settings and business applications. This helps standardize the environment and reduce the operational effort.

Microsoft Intune is especially valuable when you need to standardize and automate endpoint management at scale. In my work, I have also used it to solve more complex challenges, such as migrating devices from traditional management to modern management, for example, from on-premises to cloud-first. A unique aspect is the ability to combine Microsoft Intune with tools like Windows Autopilot instead of SCCM OSD deployment. You can use compliance policies and conditional access to build a more secure and consistent user experience.

From an operational efficiency perspective, Microsoft Intune has helped reduce the amount of manual work involved in device provisioning, application deployment, and policy enforcement. We don't always measure it with exact numbers, but the improvement is clear in day-to-day operations. For example, preparing a new device now takes much less effort than in more traditional management models because many activities are automated and standardized.

Conditional Access is valuable for us and for everyone because it allows connecting device compliance with access control. In practice, you can use it to ensure that only compliant and trusted devices can access corporate resources such as Microsoft 365 apps and other company services. For example, if a device is not compliant with the security requirements, such as encryption, password policy, or device health, access can be blocked or limited. This is extremely important in an environment because it helps enforce security without relying only on the user's identity.

One of the biggest advantages of Microsoft Intune is not only the management itself, but also how well it integrates with other Microsoft technologies. For example, when you combine Microsoft Intune with Microsoft Entra ID, Conditional Access, Windows Autopilot, and Microsoft Defender, you can build a much more automated and secure endpoint management model. From my perspective, this integration is one of the main reasons why Microsoft Intune is valuable in modern environments.

Microsoft Intune is a very strong platform, but there are still some areas where it could improve. In my personal opinion, reporting and troubleshooting could be more detailed, especially when dealing with complex scenarios. I also think some features could be more consistent across different platforms, and some administrative workflows could be simpler. Overall, the product is very good, but there is still room for improvement in visibility and usability.

For example, the user interface could be improved in some areas. Sometimes the admin experience is not as intuitive as it could be, especially when features are spread across different sections or when it takes too many steps to find a specific setting or troubleshooting detail. I also think support and feature consistency across operating systems could be stronger. Windows is clearly the most mature platform in Microsoft Intune, and while some capabilities on macOS, iOS, and Android can feel more limited or less consistent, depending on the specific scenario. Overall, there is room to improve usability, visibility, and cross-platform consistency.

I have been working with Microsoft Intune for more than 10 years, mainly in endpoint management, device compliance, security, and modern workplace projects.

Yes, overall I would say Microsoft Intune is stable. It is a mature cloud service and in my experience it performs reliably for everyday endpoint management tasks such as policy deployment, application delivery, compliance management, and device administration. Microsoft also provides service health and tenant status visibility, which helps administrators monitor incidents and planned changes. Of course, like any cloud platform, it can occasionally have service issues or rollout delays, so it is not perfect. But overall, I consider it a stable and dependable solution for modern endpoint management.

Microsoft Intune is highly scalable because it is well suited for organizations of different sizes, from smaller environments to very large enterprises. One of its main strengths is that as a cloud-native service, it can scale without the same infrastructure constraints you typically have, for example, in an on-premises solution. In my experience, it supports growth well, especially when combined with the broader Microsoft ecosystem for identity, security, and automation.

I would say the customer support is generally good. It is reliable overall, although the experience can vary depending on the complexity of the issue. Standard cases are usually handled well, while more complex scenarios may take longer to resolve, but overall the support experience is positive.

Positive

Before Microsoft Intune, we used SCCM or Microsoft Endpoint Configuration Manager. The main reason for the switch was the need to move toward a more modern, cloud-based management model. Microsoft Intune offered better support for remote management, modern provisioning, and mobile device management, and also the integration with services such as Entra ID, Conditional Access, and Autopilot. It also helped reduce the dependency on on-premises infrastructure and made endpoint management more flexible and scalable.

This is a very big question because it's not just technical. My advice would be to start with planning and know it configuration. First, define your device scenarios, ownership model, enrollment method, security requirement, and application strategy. Then, and only then, use a phased rollout with a smaller pilot group before scaling broadly because Microsoft's own deployment guidance recommends a phased approach and highlights the need to plan enrollment prerequisites and support scenarios yearly.

Other

We have seen a return on investment, mainly in terms of time saving, operational efficiency, and improved standardization. We don't always measure it in very strict financial terms, but the value is clear in day-to-day operations. With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models. This helps reduce administrative overhead and allows IT teams to focus more on higher value activities.

In my experience, the prices and licensing are reasonable, especially for organizations that are already invested in the Microsoft ecosystem. The value becomes clear when Microsoft Intune is used together with other Microsoft services because it is a part of a broader management and security platform. Setup costs can vary depending on the size of the environment and the complexity of the project, but in general, the cloud-based model helps reduce some of the infrastructure costs you would typically have with a more traditional solution. The main challenge I think is usually licensing complexity because understanding the different Microsoft bundles and plans can sometimes be less straightforward than the technical setup itself.

I didn't evaluate another option because the choice was mainly driven by the Microsoft ecosystem we were already using. Since we were already working with Microsoft technologies, Microsoft Intune was the most natural fit because of its integration with services such as Microsoft 365, Entra ID, Conditional Access, and other security and management tools.

Overall, my view is very positive. Microsoft Intune is a strong solution for modern device management. One of its biggest advantages is how well it integrates with the broader Microsoft ecosystem because it helps improve security and standardization. There are still some areas that could improve, such as reporting, but overall, I see it as a very valuable platform. I love Microsoft Intune. My overall review rating for Microsoft Intune is nine out of ten.

Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic. After authentication, logs can help us diagnose further. Previously, we didn't know who was using the devices, with every person having 3, 4, or 5 mobile devices registered to their email. We didn't know which device was live or not. With MFA, it is very helpful to identify which one is the last authenticated device. We can also restrict the number of devices using Microsoft Intune.

From an end-user perspective of Microsoft Intune, I haven't experienced any challenges since installation. However, some customers have reported experiencing slowness when using lower versions of the Android system. This observation has been reported to the distributor team, and they are working on it. Hopefully, this issue will be resolved in the next release.

As we have only been using it for six months, it might be too early to identify other areas for improvement. 

We recently started using Microsoft Intune. We just completed about six months of usage.

It is very stable.

We have plans for expanding our business at least 5 to 10% in the next financial year with Microsoft Intune. With most people opting for hybrid work and not coming to the office five days a week, working from home or branch offices, the requirement will definitely grow.

It is too early to provide comprehensive feedback regarding the technical support for Microsoft Intune. We have basic support included in the plan. We have not opted for the advanced support ticket facility. We haven't utilized support services as we haven't faced any issues in the last six months. Without any support scenarios, we cannot comment on response times or resolution quality.

Neutral

We were not using any other solution. The requirement for such a solution came from the data breach incident. After that incident, it was brought to our notice that we needed an MDM solution to protect our data. 

It's very smooth. It's done with two to three clicks. It's very easy.

After installation, Microsoft gave us a vulnerability assessment. Our IT administrators handled the necessary tasks based on the recommendations. The patch management, pushing of patches, and manually updating applications are helpful. They inform us when auto update is off, alerting us to turn on application updates when vulnerabilities are found.

We have not evaluated the measurable benefits since the deployment of Microsoft Intune. With only six months having passed, we need more time to observe and evaluate the returns.

It comes with the E5 plan. We bought the E5 plan from Microsoft.

From a price perspective, the E5 plan we opted for includes features we aren't fully utilizing. Our basic needs were offline Office for end users and cloud-based emails. When we inquired about MDM specifically, they offered separate plans, such as MDM Basic and others. We compared all options and migrated because paying separate license fees for Office and Microsoft 365 mailbox would be more complex. While it is somewhat costly, the major benefit is that we can select licenses only for those using personally owned devices rather than the entire organization.

We had an incident in our organization where we found a data breach in a mobile device, specifically on a personally owned device that employees were bringing in. To protect against this, we evaluated multiple products, including IBM, Microsoft, and ManageEngine. We chose Microsoft Intune as we were already existing Office 365 users. It was easier for us to upgrade the plan from our existing one to E5. It came with a bundle where we received all the services we wanted: private profile, secure download, prevention of sharing corporate data, and access to corporate data. It is easier for us to manage everything from a single console.

ManageEngine's MDM solution was less expensive and of good quality based on our evaluation. However, we couldn't proceed with it because their management console was different, and we were already using Office 365 with a 100 GB mailbox. Migrating all emails would have taken considerable time and risked potential email loss.

Microsoft Copilot is integrated with E5, and some users are utilizing it for writing emails and creating presentations. Copilot is an effective AI engine that helps predict known vulnerabilities and facilitates notification management and task scheduling. 

For endpoint protection, we use Acronis through a separate console, which we've been using for 3-4 years with satisfaction. We are not using Microsoft Defender Advanced Security as it cannot currently integrate with third-party solutions. 

I would rate Microsoft Intune a nine out of ten. It is very stable. The GUI is very good and efficient. Everything is fine. The only issue is with the Android devices.

As an administrator and user of Microsoft Intune, we have implemented several key features. Currently, we are using it for Windows updates across the whole company, pushing updates through Microsoft Intune. We also use it for the mass deployment of new applications.

Additionally, for security and access, we implement conditional access controls through Microsoft Intune. We have completed corporate device configuration and starting new journey on bring your own device (BYOD) management.

We use enterprise application management features in Microsoft Intune, with most applications integrated without multi-factor authentication previously. We need to control the number of devices accessing our environment to prevent data breaches or PII issues.

The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective. Each company has its own policies, which are often only written in documents. By using Microsoft Intune, we can enforce these policies throughout the organization, binding everyone together instead of just having documented policies.

Microsoft needs to strategize its licensing structure. When using Microsoft Intune, we bought a small scale of controls, only controlling part of the devices, though Microsoft Intune can do much more. The Intune Suite offers more features, allowing extensive integration with either internal or cloud environments without requiring third-party licensing. However, each feature has a separate license, making logistics and cost management difficult if not strategically bundled together.

I have been working with Microsoft Intune for at least 2 years.

I would rate technical support from Microsoft a nine out of ten.

Positive

We previously used System Center Configuration Management (SCCM). With SCCM, out of 10,000 staff members, only 2,000 to 3,000 received updates and deployments. The updates were slower, and using SCCM caused more network congestion as updates were pushed through the internal network. With Microsoft Intune's cloud-based deployment, users can receive updates and application deployment almost everywhere, and they get updates almost daily. This keeps machines up to date and helps reduce vulnerabilities.

It's easy. In terms of cloud, I am mainly focusing on Azure. There are other divisions that handle AWS and also Huawei Cloud.

While managing Microsoft Intune, we experience some glitches in our hybrid environment with on-premises Active Directory. If the on-premises system has an issue, it can synchronize to the cloud with additional problems. This requires resolution on both sides, which is difficult. It's not Microsoft Intune's fault; it's due to our environment. For companies wanting to use Microsoft Intune, it's better to avoid a hybrid deployment and join everything to the cloud.

In terms of automatic updating with Microsoft Intune, users sometimes complain about needing to restart for weekly updates. Updates are automatically pushed to devices for security purposes. Microsoft Intune helps us manage these updates automatically, unlike SCCM, which requires manual work.

We conducted workshops with Microsoft to ensure we hosted management internally instead of paying third parties. We mobilized our internal team, which has allowed us to avoid additional costs related to external services.

All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features. It's not necessarily more expensive. You need to choose which features to buy. For basic features, Enterprise Mobility + Security E3 (EMS E3) is the lowest pricing Microsoft can offer.

We plan to explore Microsoft Intune Cloud PKI more, as it's not just a replacement for the CA server on-premises. It's a game changer for SSL certificates, eliminating reliance on third-party solutions such as GlobalSign and DigiCert. We plan to implement Wi-Fi with certificate integration, though this is currently just a vision, as we need to purchase it.

Microsoft Intune focuses on device management, including MDM (mobile device management) and MAM (mobile application management). Microsoft Intune can control various devices, but we currently focus on four operating systems: Android (with Google Play Store) and iOS for mobile devices, and Windows and macOS for computers. Our recommendation for Microsoft Intune would be to use it for managing device resources and ensuring policy enforcement according to company guidelines. Each device must maintain current security to prevent attacks or vulnerabilities.

I would rate Microsoft Intune an eight out of ten. I recommend Microsoft Intune and suggest purchasing it along with Microsoft 365 Suite or Azure, as the Intune Suite is essential for managing everything from antivirus to policies and accessing the environment.

I use the solution across my full enterprise. That means for me roughly 4,000 devices, with 2,000 being desktops, 2,000 being laptops, and then maybe another 2,000 mobile devices.

The most valuable feature I have found is the access control. It integrates with Endpoint Manager. The reason for that is that it has allowed me to customize my organization's policies.

The security posture is very good. It's very customizable. 

Overall, my user experience with Microsoft Intune has been great. It's offered a very smooth transition and I'm very positive on the product.

I am just starting with Microsoft Security Copilot. My experience with Copilot, and Microsoft Intune Copilot in general, has been incredibly positive as it's a skill multiplier for daily operations.

It's an absolutely critical application that I use every day. 

Intune helps with app discovery. It's a game changer as it provides so much overall visibility.

I have analytics available. It's a wonderful tool, and I love the amount of data it's able to extract. 

Intune is reducing our attack surface and improving our security posture.

Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools.

I have been using the solution for four years.

My assessment of stability and reliability is that the uptime is fantastic, and I haven't had any issues.

Compared to my previous solution, it's incredibly easy, and it's scaled to the entire organization. Within a month, I had gone from zero to full deployment.

My experience with customer support or technical support is that they have been nothing but excellent.

Positive

Previously, I was using IBM to address the same issues. I made the switch since it was both more cost-efficient and Microsoft is best in breed.

The deployment was incredibly easy, and it's scaled to the entire organization; within a month, I had gone from zero to full deployment.

Intune has been helping us reduce the cost of devices per user and offers trusted effectiveness for maintaining the accuracy of those devices.

I don't have specific ROI data points. 

The licensing has been fantastic and the support we've received from Microsoft has been impressive.

I wasn't involved in the RFP process. 

I do not use PKI yet; it is on our task list, and it's on the list to get done, but it hasn't been completed. The reason it's on the list to get done is that I want everything in the same platform, just so everything integrates and supports each other.

My assessment of endpoint analytics is that it's a wonderful tool, and I love the amount of data it's able to extract; I can provide examples of how these features work.

On a scale of one to ten, I rate Microsoft Intune a ten.

We use Microsoft Intune as an MDM solution for all of our Windows laptops and some of our company mobile phones. This serves as an endpoint solution we use so we can control the users' laptops or phones and have access to things on their devices.

Without Microsoft Intune, there would be a lot of cybersecurity attacks happening. We need to use Microsoft Intune so we know which devices can access all of our company resources. If they don't have Microsoft Intune, we automatically deny them from accessing company-sensitive information, so it serves as a layer to protect all of our assets.

I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for.

The user experience of Microsoft Intune is pretty easy. Initially, the user has to download a certificate, so when we first give them a certificate to download, they download it on their side, and once they verify themselves, we have access to their phone or laptop, which works pretty effectively.

We are using Microsoft Copilot with Microsoft Intune. Microsoft Copilot helps us with the deployment of Microsoft Intune. Previously, things were more difficult to manage, especially when certificates expire, as they need to be pushed out every year. Sometimes we forgot that, and then people's laptops stop working, so Microsoft Copilot helps us stay on track.

Microsoft Copilot is equally as important as Intune. The go hand in hand as it works in conjunction with Microsoft Intune to affect the deployment process.

Microsoft Intune can be improved by making it even more seamless for users to download their certificates. Currently, we have to push it out to their laptop and they have to do some work on their end, but if we could integrate it so it's seamlessly done and the end user doesn't even know that Microsoft Intune is on their laptop and it's just naturally there, that would be even better. This is especially true for Apple devices, such as Apple phones, where you have to push it out and the user has to accept or deny whether Microsoft Intune can have access to these applications. If it were easier for us to do it automatically without getting permission, that would be beneficial, but in today's environment, we have to get permission to access data.

To make it a perfect ten, it would be helpful if there was a better way to troubleshoot user issues, as I've had a few users with corrupt files before and had to redeploy it without knowing the root cause.

We have been using Microsoft Intune for eight years.

I would rate Microsoft Intune a nine out of ten for stability and reliability. We've never really had any issues with it in the past, and if we have, it's maybe one or two random people where their certificate is corrupt or something's wrong, so we just need to go back and redeploy it, which is not really a significant issue.

Microsoft Intune scales very effectively with our growing needs. The only requirement is more licenses, so once we get more licenses, we're able to deploy them more quickly.

I haven't needed to contact customer service or technical support, which is a good sign. Since I haven't had to use them, I have no experience with their quality of service.

Positive

We did not use a different solution. We started with Intune.

My experience with the deployment of Microsoft Intune was good. Initially, I didn't know much about it, so I had to review all the documentation, complete training, and watch videos to get familiar. Once I got a grasp of things, I tested it on my phone and laptop, and when it worked, I felt comfortable deploying it to more people. I eventually deployed it to about 7,000 machines as it scaled up.

The biggest return on investment for using Microsoft Intune comes down to protecting security. We are protecting all of our assets and using it as an endpoint MDM solution, which fulfills our needs.

Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair. If it were less expensive, we would be able to roll it out to more people, so it's definitely something we're considering.

We use Microsoft Intune for Windows products and Jamf for Apple Mac products. I'm not sure if Microsoft Intune works for Macs. If they do, that's something we'd be interested in exploring.

I prefer Microsoft Intune because Jamf is not the most reliable solution based on my personal experience.

We do not use Microsoft Intune Suite's cloud PKI.

We also do not use the Enterprise Application Management features of Microsoft Intune Suite.

I haven't examined the Advanced Endpoint Analytics in the Microsoft Intune Suite yet. That said, we do have it; I just haven't had the opportunity to review it.

I rate Microsoft Intune a nine out of ten.

I have several use cases for Microsoft Intune. The first one involves a company with 300 Zebra devices that wants to secure these devices and provide a better experience for end users. Microsoft Intune has a significant advantage because it is free, and when you combine the advantage of security with a free package, it creates a powerful solution for a company.

I have several clients today using Copilot. Microsoft has changed the name of Microsoft Office to Microsoft Copilot for users. I have already used and implemented several use cases of Copilot. I believe that for a company to succeed with Copilot, they must have good change management in place. If you don't have clear objectives and defined use cases, Copilot is very difficult for users to adopt.

What I appreciate most about Microsoft Intune is the design and simplicity for an administrator. If you use it for the first time, you will not encounter many difficulties. The terms of Microsoft Intune are very simple with Android and iOS options, which is a significant advantage. The second advantage is that it operates in the cloud, allowing you to work anywhere and anytime with only an internet connection. You can work in Microsoft Intune from New York, Australia, or around the world. You don't need a VPN or other complications. I have worked extensively with VMware Workspace ONE, and while it is simple, if you require high security with Workspace ONE, you must have a VPN and a company computer. With Microsoft Intune, you don't need a professional computer; you can work as an administrator with your personal computer.

Using Cloud PKI is a significant advantage for securing devices. Today, with so many devices in the world, if you want to control your mobile phone, it is necessary to deploy a certificate on the device. In Microsoft Intune, you can enroll any device, and deploying certificates is a very strong security feature.

What I dislike about Microsoft Intune is the time it takes Microsoft to develop a feature. Microsoft takes a long time to develop features for clients. Microsoft Office does not have much reactivity for the client because clients want features quickly, but Microsoft takes considerable time. I have clients today who are migrating from Domino to Microsoft and from Google to Microsoft. When the client requests a feature, Microsoft agrees, but it takes a long time—one year, two years—while the client needs the feature immediately.

I have used Microsoft Intune for seven years. It is not only Microsoft Intune but also Microsoft 365 and extensive work with Microsoft Intune, though I don't use only Microsoft Intune exclusively.

Microsoft Intune has never crashed for me. It always works without fail.

Microsoft support is very straightforward. You have support available, and you can call or send an email. I have already had tickets and have not experienced any significant problems. I have had issues with VMware Workspace ONE support where they did not provide good answers, but that was a different product.

I have contacted Microsoft several times. I currently have multiple tickets. One ticket is for a new feature that Microsoft deployed in the console, but it is not active. The feature is displayed, but it doesn't work, so a ticket must be opened. I believe I have approximately one ticket per month, which is not difficult or hard. The quality of support is good. If I compare it with Workspace ONE, the quality is very good. If you want to rate it, I would give it a 9 out of 10.

Positive

I have used VMware Workspace ONE and MobileIron by Ivanti before Microsoft Intune. These are the three solutions I have used: Microsoft Intune, VMware Workspace ONE, and MobileIron.

For deployment of Microsoft Intune, I believe a project chief is necessary, along with an administrator and a consultant. Three persons are required to deploy Microsoft Intune. You don't necessarily need many persons because you don't have servers to manage; it's all in the cloud. You don't have to manage servers or file data servers. All functionality is in the cloud. Previously, a company might have needed 10 persons to manage Workspace ONE, but with Microsoft Intune, you need only two or three persons. For a company, this is a significant advantage. In my company, Le Groupe Novah, we are a reseller of licensed Microsoft products, and we are the first reseller of IBM products.

The pricing for Microsoft Intune requires consideration. If you use Microsoft Intune, I believe it is necessary to use all Microsoft applications. You want to use Microsoft Intune with Microsoft Office, but if you use only Microsoft Intune, it is not a good deal for a company. You should use all Microsoft applications to achieve good pricing. For small clients, the pricing today is very expensive. In my company, where I work as an administrator of digital workspace, for small companies it is a very significant budget for Microsoft. However, a company with 30,000 users can achieve good pricing. But for a small company with 10 or 20 users, it will be challenging financially.

I have used Cloud PKI for Microsoft Intune certificates. I have used it with Microsoft Certificate Access by connecting Cloud PKI to Microsoft Intune. When you enroll a device and want to access Microsoft applications such as Outlook, you must have a certificate. I have already used this Cloud PKI configuration and have connected several PKI systems. My company has a partnership with TD SYNNEX, which is T-D-S-Y-N-N-E-X. My overall rating for Microsoft Intune is 9 out of 10.

We are using Microsoft Intune for the management of desktops and laptops because we have a business where we don't have all users in the office. Many of them work from home from different countries. Management of the devices was almost impossible with the tools that we were using before, such as ServiceDesk. We are using Office 365, and we are Microsoft users in a Microsoft environment. After that, we decided to grow with Microsoft Intune. Initially, it was planned to better manage the devices and serve as a deployment tool.

Microsoft Intune has definitely affected IT productivity in our company. We shortened the time for issuing new PCs and changing PCs. It enforced our security and deployment of the Gold Build. We were waiting for that; it shortened that time significantly, and we got our security certifications regarding that very fast after we bought it. Junior technicians and help desk staff had much less time to spend on the deployment of the PCs.

We are using the endpoint privilege management feature and find it very useful and good.

The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified. We have all machines connected to it at all times, whether they are in the office or working from home. The greatest thing is that we create unique deployments for security, which we call the Gold Build Windows 11, and the deployment of that operating system with all the security settings that we set up for our business is very easy; it is much simplified compared to before. We created everything that we needed on Microsoft Intune, and all you need to do is just set up a new PC or an existing one, put it on the network, and let Microsoft Intune do everything else in order to have a completely full machine with everything you need from one place. Everything that you need to change, when we decide to change something, is in one place and will be deployed immediately.

Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin. We have only two global administrators in the USA and Europe, and it should be available for the global reader role because currently, when I need to do some reporting, I have to send a request for the global admin report.

We didn't have any complaints in terms of user experience, from administrators or from users. The only problem for us was that we had different access levels for the administrators, and that was very hard to accomplish. That was the one part that we were keen on and contacted support. It's not so granular. That was the problem.

One thing that I don't appreciate in deployment is that it needs to be put in the group of the machines over the security group; you cannot put it into only one PC.

I started using Microsoft Intune in my last company, and I have been using it for almost two years.

We didn't have any issues regarding stability.

Microsoft Intune is very scalable.

It's a great suite for big companies that have over 3,000 users and many devices to manage. It's great from the management point of the devices, and also users; it's collaborative with Office 365, and the pricing is for companies that have more than 3,000 users.

We contacted them when we had the issue with the serial numbers of the machines. Microsoft support was not very responsive, and it took approximately one and a half months to get on a call to clear what the problem was. Every time they changed technicians, we had to explain the problem again. We were explaining for one and a half months without getting help. We ultimately resolved the problem ourselves. They are not responsive and not intuitive in giving solutions.

Neutral

We used Service Desk Plus previously. At the moment, we are using other management tools, but very soon, we will go for Microsoft One. Between Service Desk Plus and Microsoft Intune, I prefer Microsoft Intune because of its pricing and features.

In terms of app discovery, deployment, and automatic updating, it's great; although sometimes, it's very hard to find the deployment version of the applications for Microsoft Intune because some software companies do not create them. For example, we find it much simpler in other software, such as Datto. We use Datto for remote access and deployment of some specific applications, but for most applications, we use Microsoft Intune. 

The initial deployment was not difficult for me. The project took one month to deploy.

We saw the benefits of Microsoft Intune after some time. We had some issues, and we contacted support at Microsoft. We used a lot of non-brand machines, and that was the issue. We couldn't enroll them in Microsoft Intune because they didn't have serial numbers, and unfortunately, Microsoft couldn't help us on that. We solved the issue by ourselves by writing down in the BIOS our internal number with a script, and that was the solution. After we crossed that bridge, it was much better.

We had a very small team; three engineers were doing the implementation.

The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices.

We started using Copilot, but we stopped the usage of AI at the moment in our domain. We want to make it more granular in terms of who can use it. Our end users cannot use it. It was a request from our clients to set that up at this point, and we have an IT department in the company that will make improvements. We took Copilot professional licenses, and it's very good.

It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. We are still in hybrid mode, but within Intune, Office 365, and Azure, we will soon be in the cloud, totally independent of anything on the ground.

I would rate Microsoft Intune an eight out of ten.