Microsoft Intune Reviews

The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions. Being able to update devices is extremely important. Especially when people do not bring their devices in, we need to be able to reach out and update them over the internet.

Microsoft Intune does a great job of helping protect our environment. Particularly for mobile devices, it is great because our team is able to reach those devices and control the data that is on them.

I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune. We are using KACE from Quest to update our systems. We find that Intune is good with smaller mobile devices, the ones you put in your pocket. That is where I find Intune to be the best.

We had Microsoft Intune for a while, and we finally successfully deployed it.

Microsoft Intune scales effectively with growing needs.

We have not had to extend usage, but we are looking at Microsoft Intune for all kinds of new mobile devices that come out all the time. We will be expanding to cover those.

The support I get from Microsoft is very good. I have had a good experience with it. I would rate them a seven out of ten, which is pretty high in my book.

Neutral

Prior to adopting Microsoft Intune, we had KACE, but it could not handle mobile devices effectively. That is where Intune really shines.

I wasn't involved in the day-to-day deployment of it. I heard some pain points. The main thing is the learning curve.

It took time to implement. It was not the best product starting out of the gate. We were having difficulties getting our mobile devices integrated, but now we are doing much better. I was not in charge of the Intune deployment, but I am aware of some of the challenges they have been experiencing. It was really hard to integrate all the mobile devices. We integrated Surface devices properly, but our mobile workforce has many Apple iPhones, and those did not work quite as efficiently. We have got it all completed now. It is going smoothly.

Overall, the user experience with Microsoft Intune has a learning curve, but they are doing much better with it now. We had a really small help desk department, so they were stretched thin, but we have hired enough people now that we are able to get Intune deployed and working properly. We are in good shape.

We haven't moved a lot of our infrastructure to the cloud or Azure. We're still very much on-prem. We're a water district. We process water. A lot of our assets are physical, and they need to be secure. However, a lot of business applications are more Internet-connected. We have some cloud applications as software as a service.

We have seen a return on investment from Microsoft Intune. The main advantage is being able to manage the mobile devices at a good cost. Microsoft generally prices things pretty competitively, except for Azure, which is very expensive.

Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive. Because we have so much on-premises equipment and assets, we put many items on-premises for that reason, and only if something absolutely has to live in the cloud, we put it there.

Before choosing Microsoft Intune, they did look at other options. I do not remember what was on the short list of what we were evaluating, but we have been using Intune for a while. Getting it deployed just took time.

I have played around a bit with Copilot for Microsoft Intune, but I use it more on O365. For Intune, I am not sure if we are using it. We do not use Advanced Endpoint Analytics as much because we have many other security tools. I find Microsoft to be good at the front end, especially for Exchange and similar applications. For inbound items, it is the first line of defense. We have many other layered defenses, with Microsoft being one of those layers.

I would recommend we stick with it. It has been great. I would rate Microsoft Intune a seven out of ten.

I am an IT consultant, and I mainly advise my customers on how to implement Microsoft 365 solutions like Microsoft Intune within small and large companies.

First of all, the integration with the rest of Microsoft's products is a major win. Secondly, it comes from a vendor for which we manage most of the operating systems, which is a big plus. 

As a software-as-a-service, it is updated monthly, meeting all the new functionality provided by the operating system vendors. If I don't have an endpoint management solution, I must go to each computer individually to harden systems, install software and data. 

Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%.

The biggest challenge Microsoft has with its own product is supporting all the versions of its own product as well. A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process. 

However, given that they have paying customers, it's not something they can easily do. Ideally, we would have a product capable of managing the latest versions of the operating systems without having to deal with outdated systems.

I have been using the product actively for about five to seven years.

Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does and what the real issue is. I do realize that my support requests are the more advanced ones. 

Neutral

Getting used to working with a product like Intune is easier if I'm already familiar with other Microsoft products, as many companies are. The adoption rate is quite fast. Other vendors provide good solutions as well. Ultimately, it depends on what I am accustomed to. If I have worked for 20 years with VMware technology, then adopting the VMware endpoint management solution might be easier than switching to Microsoft Intune.

It really saves time and resources. As mentioned earlier, I need not go to each machine to update it and install software when using a device management solution. The efficiency gain might be between 60% to 80% compared to other products. If compared to another product I am accustomed to, the results may vary.

As a consultant, I advise customers and help them implement it. In addition, I offer a service where customers purchase configuration updates from me on a subscription basis. I ensure the Intune environment and other products remain up-to-date. 

Microsoft is doing a good job in this area, and many customers who ask for my help already pay for the license. Cloud PKI has similar issues, where other vendors provided that functionality before. Customers who needed it previously adopted third-party solutions. 

Now, Cloud PKI has been available for a year, serving as a good alternative provided by Microsoft, although many customers continue to stick with solutions they had already adopted. 

My overall rating for this solution is eight out of ten.

We usually use Microsoft Intune to manage our devices and add security layers to protect access to all company resources.

The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location.

What I like the most about Microsoft Intune is its ability to manage mobile devices. Through integration with System Center, it can also manage desktops and laptops. We also appreciate how easy it is to manage everything from the console.

The enterprise application management feature lets you manage, deploy, or uninstall applications from Intune. It also enables us to automate updates. The Cloud PKI feature helps us manage security keys on all company devices. 

Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface.

I have been using Microsoft Intune for almost five years now.

I rate Microsoft Intune nine out of 10 for stability.

We are not a huge company to check the scalability part. However, when discussing with our customers across the region, it seems fine, especially with the integration with System Center.

I rate Microsoft support nine out of 10. We have not used customer support, but it seems okay. If something happens, we open a case and receive assistance.

Positive

While I didn't perform the initial deployment, I know it's easy to roll out Intune across all devices. 

From the device perspective, particularly for desktops, it automates application deployment and secures all the devices. Importantly, when someone leaves the company, it helps protect document access on their devices. Onboarding and offboarding users is a great asset in terms of ROI.

We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.

I rate Microsoft Intune nine out of 10.

Public Cloud

Our current use cases for the solution involve consulting and implementing for many customers. Primarily, the majority of our customers are India-based, but we have a few customers in the US. We essentially help them with all their device management, end-to-end, including mobile device management.

We are mainly using CoPilot in Microsoft Intune for configuration and from a productivity point of view. Additionally, we want to standardize many of these processes so we do not have to reinvent the wheel when we go to different customers. This is the context in which we are using CoPilot to help us speed up in terms of reusable objects that we can generate and then deploy across customers.

It is an ideal solution for customers who are a Microsoft-shop. The ecosystem plays a big role, and there is support for a variety of devices. I do not see any problem because Microsoft Intune supports all sorts of devices and platforms, but if their ecosystem is much more Microsoft, it is even easier for us from a configuration and implementation point of view.

We are using the enterprise application management feature in Microsoft Intune. We support end-to-end, and we have customers ranging from small to mid-size and large enterprises. Depending on the customer's needs, it may change, but we do use it. Enterprise application management in Microsoft Intune primarily helps in terms of throughput and productivity.

We can cater to more customers with the limited capacity that we have. We do not have to hire many more engineers, especially with CoPilot and other tools. Also, standardizing some of these deployment options across customers helps us to scale easily.

The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience. The seamless experience and remote management for customers from our office with our engineers are the most convenient aspects. It increases productivity and helps us to scale and expand.

The user experience of Microsoft Intune is very good. For the last eight years, we have been using it effectively. It is probably one of the best experiences. I do not have any complaints or problems. My team quickly gets through it, and they understand it easily. Training becomes easier, especially when people move out and then get new people onboarded. It is a seamless experience.

So far, I have not heard any complaints because it is a pretty mature product. From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful. Helping the engineers, especially with CoPilot, with ready or out-of-the-box solutions would make life a lot easier because that helps us reduce tickets and respond faster. They can support engineers to do their job better and in a much more proactive way. They can also suggest solutions so that we do not have to waste time. Being more proactive is essential.

I have been using Microsoft Intune for more than eight years.

Microsoft Intune is very stable. I have not experienced any downtime, crashes, or performance issues with Microsoft Intune at all.

Microsoft Intune scales with our growing needs. We are mostly catering to our customers, and scaling is never a problem. We have worked with customers with over 100,000 employees, so it performs exceptionally.

We support the entire M365 end-to-end, and Microsoft Intune is a part of that. We support all features and capabilities around Microsoft Intune. My team is technical. We give L1, L2, and L3 support, and we only escalate to L4, L5 when needed, which is a very limited situation. This happens only when new features and products are released, such as CoPilot, which we have not experienced before. Generally, my team is self-sufficient.

Positive

Its deployment is seamless. We have on-premises and cloud deployments. The cloud provider is Azure.

We have seen a return on investment. There are more revenue generation opportunities for us and productivity. Those are the two key aspects, along with customer satisfaction.

We have data points and metrics to calculate our return on investment, as we continuously track our internal stats, especially on the support side. We have to report back from the reports point of view, so we have many internal stats around it.

My experience with the pricing, setup costs, and licensing of Microsoft Intune has been good. As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it.

We have been using Microsoft Intune for a long time. We are a Microsoft partner, so we will stick with them.

I would rate Microsoft Intune an eight out of ten.

We primarily use Microsoft Intune for deploying Windows patches, security patches, and various software applications such as Office and Zoom. It serves as a deployment tool to manage updates and application installations on user machines.

One of the most valuable features of Microsoft Intune is the detection and remediation script capability. This allows us to detect issues on user machines and run remediation scripts based on these detections. This functionality has greatly helped us resolve issues more efficiently. Having all endpoint and security management tools in one place through Intune has streamlined operations and improved compliance, almost reaching 99%.

There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional. There could be enhancements to address issues faced due to cloud or internet connectivity problems. These improvements would enhance precision and reliability.

I have been using Microsoft Intune for approximately one year.

I was part of the deployment discussion, and the process was complex and challenging. It required a lot of coordination across teams, such as security and stakeholders, for whitelisting and setup. However, once everything was configured, the tool performed effectively.

Microsoft Intune is very stable, although there is always room for improvement. I would rate its stability nine out of ten.

Being a Microsoft product, scalability is not an issue. Microsoft Intune can be scaled up or down as per requirements, making it highly scalable. I would rate its scalability ten out of ten.

The customer service and support from Microsoft is prompt and effective. If there are issues, we can raise requests, and they respond quickly. I would rate their service nine out of ten.

Positive

Previously, we used SCCM. However, Microsoft Intune offers better features, such as automatic remediation and improved deployment efficiencies, which is why we transitioned from SCCM to Intune.

The initial setup was complex and required considerable collaboration with security and other teams to complete necessary configurations.

The administration and implementation of Microsoft Intune were handled by a separate team. I initially joined the team to learn about its use and how to resolve issues.

In the long term, Microsoft Intune is cost-effective as it helps in monitoring software licenses and usage, allowing the uninstallation of unused applications to save license costs. It's about twenty percent more effective than SCCM.

The pricing of Microsoft Intune is costlier than SCCM in the short term, but it becomes less expensive in the long run due to features that allow better management of software licenses.

Before choosing Microsoft Intune, we did not evaluate any other alternatives. I consider Intune to have little competition in its category.

Microsoft Intune is a mandatory tool for companies due to its role as a deployment and security management backbone. It is evolving rapidly and will surpass other automation tools. I would rate Microsoft Intune nine out of ten.

Hybrid Cloud

Other

We use Microsoft Intune to manage mobile devices and distribute software. It helps us securely manage multiple vendors and operating systems.

Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements.

The most valuable feature for us is mobile device management because it allows us to use multiple vendors and operating systems securely. I don't use Intune directly. My teams have used it, and I don't get any complaints about the user experience. 

Intune Suite's enterprise application management has made my life a little more difficult because now I know the kind of applications circulating in my organization. On the other hand, we started a program to fix the problem, and Intune helps us by providing us with insights.

Copilot helps because you can use the prompt to ask questions about the Intune-managed environment. That shortens the time we spend on reporting and that kind of stuff. Our analysis will be more efficient.

We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates.

I have used Intune for the two years I have worked for my company, but the company has been using it for longer. 

Intune's scalability is excellent. We are not a large company—only around 2,000 employees— and Intune handles our needs well.

Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation.

Positive

Deploying Intune was difficult for me, but we have a deployment manager who handles it. 

We used multiple consultants, including Capgemini and KPN. Our experience with Capgemini has been positive due to a long-term relationship.

It is hard to quantify the ROI in hard metrics, but using Intune allows faster onboarding, increased flexibility, and more insight into device and software usage.

We are a governmental organization, so we can get discounts. Considering our environment, we get good value. 

I rate Microsoft Intune eight out of 10. Microsoft Intune fits well into our architecture, and they are developing new features like Copilot. It has contributed to the seamless integration with our existing setup.

Hybrid Cloud

We use Microsoft Intune for mobile device management, which includes both endpoint and mobile devices.

The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones.

Being able to remotely wipe mobile phones in case they are stolen or misplaced is very important for us.

We're hoping we'll be able to deploy patches quickly once fully deployed. 

It's a cloud solution and you can easily scale. 

Currently, I have not seen any areas I want to improve in Microsoft Intune. We haven't gone far into using it. We still rely mostly on SCCM. We are trying to transition mobile device management and endpoint management from SCCM to Microsoft Intune, so we are still in the process of doing that. I haven't actually explored all the functionality of Microsoft Intune. Probably when we do that, I will have more to say about it.

A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices.

I have been using Microsoft Intune for probably three years.

Microsoft Intune has been stable and reliable.

It is a cloud solution, and you can easily scale as your needs grow.

Whenever we have had challenges, we were able to get Microsoft support on time. Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well. Some technicians are good and give you the best support you can get, but some of them are not there yet.

Neutral

It has always been Microsoft solutions prior to adopting Microsoft Intune.

Microsoft Intune is deployed on the Azure cloud. I wasn't part of the deployment as it was already in use when I came to the company. 

The question about return on investment with Microsoft Intune would probably be for the Solutions Manager, as they manage all the solutions and would understand if there has been a return on investment. I don't have any access to numbers around that. Once we're done fully migrating, I'll have a better sense of ROI in terms of time savings.

We're not using CoPilot and INtune. The Copilot we use currently is just for Office 365.

I am also not currently using Enterprise Application Management in Microsoft Intune.

Advanced endpoint analytics is tied to Defender for Endpoint.

Once we are done fully migrating to Microsoft Intune, I will compare that with what we currently do with SCCM. Currently, with our Microsoft Intune, it is limited in the sense that it focuses more on mobile device management and less on other endpoint management. Once we have fully transitioned into endpoint management, I can compare and see how it helps in terms of patch management and deployment.

On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

Public Cloud

Microsoft Azure

We use Microsoft Intune for our mobile devices, including tablets and mobiles, across both iOS and Android. Our intention is to eventually use Intune to manage our laptop estate as well.

The integration into Azure stack and M365 stack is highly powerful. Additionally, no longer having to pay for a third-party MDM solution is a significant benefit. We also appreciate the conditional access rules and the basic Azure/M365 security scoring, which offer centralized control and the ability to manage policies from one point.

I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune.

I have used the solution for approximately just under two years.

I would rate the stability of Intune as a 10. We have not experienced downtime, bugs, or glitches. The only issues we encountered were during the initial setup.

I would rate the scalability of Intune as a 10. You can scale as much as needed based on the size of your tenants.

We use a third party for support instead of Microsoft directly. Our value-added reseller, who specializes in Intune, is excellent, and I rate them as a 10.

Positive

We previously used BlackBerry UEM. We switched to Microsoft Intune to bring our system under Microsoft and achieve more seamless integration. The cost is included in our licensing, eliminating the need for separate servers and complex configurations.

I have been in the IT field for 30 years, and the initial setup made me scratch my head, so we brought in a third party to help. The deployment stretched over several weeks.

We engaged a third party to help with the implementation.

Financially, we saved four to £5,000 a year on MDM licensing after switching from BlackBerry. The one-touch commissioning has also saved significant time by simplifying device configuration and maintenance.

We saved on licensing costs as Microsoft Intune is included in our existing licensing deal.

BlackBerry UEM

I recommend Intune but only once your M365 configuration is established to support it and after completing your Exchange Online migration. I rate the overall solution as a 10.

Public Cloud

Other