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Presales Consultant at RIS2048
Consultant
Top 20
Oct 27, 2026
Endpoint control has strengthened protection while support gaps still need improvement
Pros and Cons
  • "Regarding Advanced Endpoint Analytics connected with Microsoft Intune, it is absolutely important to me because you just grab value; it is the way you take real value from your data."
  • "As for technical support from Microsoft, I would rate it a two."

What is our primary use case?

My major use case for Microsoft Intune is endpoint management.

Regarding Cloud PKI in Microsoft Intune suite, I am not on the deployment stack, but as a company, we try to take the maximum value of the full stack of products.

Although I am not directly dealing with managing the certificate infrastructure, I would say that generically, we are doing that, and I am pretty sure that we are.

I am working with Microsoft Copilot in Microsoft Intune.

How has it helped my organization?

This does help to protect our environment.

What is most valuable?

What I like about Microsoft Intune is that it mostly helps to enforce the Microsoft stack as a whole, as it is a suite of products where we try to take the maximum value from.

I would assess the user experience of Microsoft Intune as generically good.

An example of how I am using Copilot is that it is especially simple to integrate with the daily tools that we use, so it is helpful.

Regarding Advanced Endpoint Analytics connected with Microsoft Intune, it is absolutely important to me.

I find it important because you just grab value; it is the way you take real value from your data. Without analytics, you have your data but you do not see information.

What needs improvement?

Hypothetically speaking about the product, I would say that more integrations would be important, and solving issues related to onboarding a few devices would be necessary. Sometimes we have issues on that.

From the discussions we have had, I was fully aside of those details, but apparently, sometimes we face random unavailability to onboard a few devices, and we are not sure if it is related to the manufacturer's firmware or the technology levels of some operating systems.

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Microsoft Intune
October 2026
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For how long have I used the solution?

I have been dealing with Microsoft Intune since it became part of the Microsoft portfolio, as my company is a relevant partner of Microsoft.

I am not sure when I started because I have been here for just five years, but I would say I have eight to ten years of experience at least.

What do I think about the stability of the solution?

Regarding stability, we have some glitches sometimes with Microsoft Intune.

The kind of glitches we experience are typical Microsoft glitches where it stops working, and nobody knows why.

To rate stability from zero to ten, I would say seven.

What do I think about the scalability of the solution?

For scalability, I would say nine.

How are customer service and support?

As for technical support from Microsoft, I would rate it a two.

The reason for my rating is because typically we do not have many serious issues from the Microsoft environment, but when we do, it is very difficult to get real support.

I would not say the support team is not qualified to solve the issue; it is simply that we do not get any answers, and the case stays open for months without feedback.

Which solution did I use previously and why did I switch?

A few years ago, I looked with some interest at the VMware stack, specifically Workspace ONE, but since I changed companies, I have not looked into that since then.

At that time, we addressed a couple of projects on Workspace ONE, but today my company is fully focused on the Microsoft stack and Microsoft Intune.

How was the initial setup?

Regarding the deployment part of Microsoft Intune, I would say that at this point we can put it on straightforward because we already have experience and we address a few projects with that technology.

Regarding our deployment, I believe that we have both on-premises and cloud as well as a hybrid approach, but our preference is more on cloud since we have customers that push as a requirement to bring that on-premises or hybrid.

What was our ROI?

I see value for money with Microsoft Intune, and I would say absolutely for any ROI.

Regarding quantification, I think it depends on how you do the math; I would put it around five percent.

To explain how I measure it, it is quite easy; it is basically taking the hourly time of the management team and calculating how much time you save by integrating your device on a management platform versus needing to deal with one-to-one support.

The issue is that unfortunately, in Portugal, our customers are mostly not addressed with those kinds of solutions, as we are talking about small companies with small numbers of devices, and to take value of this kind of solution, you need to have scale.

What's my experience with pricing, setup cost, and licensing?

Regarding the licensing for Microsoft Intune, I think it depends. If you look at it in isolation, I would say that it is expensive, but if you look at it under the Microsoft 365 stack as an added value, I would say it is reasonable.

What other advice do I have?

We are working with those providers, but I would not say that we are able to grab those players with a few projects since our focus is fully on Microsoft.

To summarize, I would give Microsoft Intune a subjective rating of seven from zero to ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Last updated: Oct 27, 2026
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Nikita B - PeerSpot reviewer
Senior Business Manager at Fidelix
Real User
Top 5
Jul 2, 2026
Centralized management has streamlined remote onboarding and now secures all endpoints consistently
Pros and Cons
  • "I have seen approximately a sixty to seventy percent improvement in efficiency and time savings since using Microsoft Intune."
  • "The biggest challenge is that the admin portal can feel complex, especially for administrators who are new to the platform."

What is our primary use case?

My main use case for Microsoft Intune is centralized endpoint management and securing corporate devices across both office and remote users. I primarily use it to enroll Windows laptops and mobile devices, enforce compliance policies, deploy applications, manage security configuration, and remotely troubleshoot endpoints without requiring users to be connected to the corporate network.

Previously, implementing device management was largely manual and relied on premises tools, making software deployment, policy enforcement, and onboarding new employees more time-consuming and inconsistent. With Microsoft Intune, I standardize the process through automated enrollment and policy assignment, which significantly reduces the administrative effort required to prepare new devices and improves security by ensuring every managed device meets compliance requirements before accessing company resources.

One of the biggest advantages has been the ability to manage remote employees efficiently from a single console. That said, there is still a learning curve when configuring advanced policies, and integrating a legacy environment with modern cloud management can require additional planning. Overall, Microsoft Intune has become an important part of my endpoint management strategy by simplifying administration while strengthening device security.

How has it helped my organization?

One situation where Microsoft Intune made a noticeable difference was during onboarding for remote employees. Previously, new laptops had to be configured manually in the office before they could be shipped, which took time and often delayed the onboarding process. After implementing Microsoft Intune, I was able to enroll devices, apply security policies, deploy standard business applications, and configure settings remotely through automated processes. As a result, new employees could sign in with their corporate credentials, and the device would automatically receive the required configuration without IT having to physically access it.

This reduces the amount of manual setup, ensures every device meets the organizational security requirements from day one, and made the onboarding experience much smoother for both the IT team and the end user. I still had to handle occasional exceptions for legacy applications that required manual configuration, but for most standard deployments, Microsoft Intune simplifies the process and improves consistency.

One additional benefit I have seen with Microsoft Intune is the consistency it brings to endpoint management across the organization. Instead of managing devices differently depending on where employees are located, I now have a standardized approach for applying security policies, deploying applications, and monitoring device compliance on a single platform.

This has reduced the number of support requests related to device configuration and made it easier to maintain the same security standards for both office-based and remote users. I have also found it helpful during device replacement and employee transitions because policies and applications are applied automatically, reducing manual intervention by the IT team. While there are still some legacy applications and specialized configurations that require extra attention, Microsoft Intune has significantly simplified my day-to-day device management and given me better visibility and control over my endpoint environment.

The biggest positive impact Microsoft Intune has had on my organization is the way it has simplified endpoint management while supporting a more flexible workforce. Before implementing Microsoft Intune, configuring new devices, deploying applications, and enforcing security policies involved significant manual work and often required users to bring their devices into the office.

With Microsoft Intune, I have been able to standardize this process and manage devices remotely from a single platform, regardless of where employees are located. This has made onboarding faster, improved consistency across the managed devices, and reduced the number of configuration-related support requests.

From a security perspective, compliance policies, encryption requirements, and integration with Microsoft Entra ID have helped ensure that only trusted and compliant devices can access company resources. I have also gained better visibility into the health and compliance status of my endpoints to identify and resolve issues more proactively. While there is still a learning curve when configuring advanced policies and managing some legacy applications, the overall impact has been a noticeable improvement in operational efficiency, endpoint security, and the ability to support remote and hybrid work without increasing the administrative burden on the IT team.

What is most valuable?

The features I find most valuable in Microsoft Intune include centralized device management, application deployment, compliance policies, configuration profiles, and its integration with Microsoft Entra ID and the broader Microsoft 365 ecosystem. Having a single console to manage Windows, Android, iOS, and other supported devices has made administration much more efficient, especially with a growing remote workforce.

The ability to deploy applications and security policies remotely has reduced manual effort and ensured that devices are configured consistently regardless of where employees are located. Compliance policies have also been particularly useful because they allow me to verify that devices meet my security requirements before they can access corporate resources, which has strengthened my overall security posture.

Another feature I have benefited from is remote actions, such as device wipe, lock, and restart, which are valuable when a device is lost or an employee leaves the organization. While these features work overall, configuring advanced policies and troubleshooting policy conflicts can sometimes be challenging, especially in hybrid environments or when managing legacy applications. Despite that learning curve, Microsoft Intune has become a key platform for simplifying endpoint management while improving security and operational efficiency.

What needs improvement?

Microsoft Intune is a strong endpoint management solution, but there are still areas where it could be improved. The biggest challenge is that the admin portal can feel complex, especially for administrators who are new to the platform. Some settings are spread across different sections, and it is not always obvious which policy is taking precedence when multiple configuration profiles or compliance policies apply to the same devices.

Troubleshooting can also take time because identifying the root cause of a deployment or policy issue often requires checking several different logs and reports. I would also like to see better support for legacy applications and more streamlined migration tools for organizations moving from traditional on-premise management solutions. While Microsoft Intune integrates well with the Microsoft ecosystem, integration with some third-party management and security tools could be simpler.

More built-in guidance, clear reporting, and AI-assisted troubleshooting that explains why a policy failed and suggests a fix would also make day-to-day administration easier. Despite these areas for improvement, the platform has continued to evolve, and it remains a reliable solution for modern endpoint management.

One additional area I would like to see improved in Microsoft Intune is reporting and analytics. While Microsoft Intune provides a good amount of information, creating detailed reports for management or compliance teams sometimes requires using additional Microsoft tools or exporting data for further analysis.

Having more customizable dashboards and richer built-in reporting would make it easier to monitor device health, application deployment success rates, and compliance strength from a single place. I would also like Microsoft to simplify policy management by making it easier to identify conflicting settings and explain why a particular configuration was applied or failed.

As organizations continue adopting hybrid work models, improvements in cross-platform management and support for non-Microsoft operating systems would also be valuable. These are not major shortcomings, but addressing them would reduce administrative effort and make the platform easier to manage.

For how long have I used the solution?

I have been working in this field for the last four years.

What was our ROI?

I have seen approximately a sixty to seventy percent improvement in efficiency and time savings since using Microsoft Intune. Additionally, I have minimized all human error because of Microsoft Intune.

What other advice do I have?

My advice would be to spend time planning your deployment of Microsoft Intune before rolling it out across the entire organization. Start by understanding your device inventory, operating system, user groups, and security requirements. Then, begin with a pilot deployment involving a small group of users before expanding to everyone.

This approach helps identify policy conflicts, application compatibility issues, and configuration gaps without affecting the whole organization. If you are already using Microsoft 365, take advantage of the integration with Microsoft Entra ID, Conditional Access, and Microsoft Defender because those services work together and provide a more comprehensive security posture.

It is also important to keep your compliance policies and configuration profiles as simple as possible in the beginning and gradually introduce more advanced settings as your team becomes comfortable with the platform. Finally, invest in administrator training and documentation as Microsoft Intune offers a wide range of capabilities, but understanding how policies interact is essential for a successful deployment.

With the right planning and phased implementation, Microsoft Intune can significantly simplify endpoint management while improving security and supporting a modern hybrid workforce.

One feature I would also highlight in Microsoft Intune is the operating and monitoring capability. It gives me a good overview of device compliance, deployment status, and policy application, which helps me identify issues before users report them. I have also found the Security Baseline and Update Management feature useful because they help maintain a consistent security posture across managed devices without requiring constant manual intervention.

If I had to point out an area for improvement, I would say the admin portal can sometimes feel overwhelming, especially for new administrators, as there may be settings spread across different sections. Troubleshooting policy conflicts can also take time when multiple configuration profiles or compliance policies apply to the same device.

Even with those challenges, the overall feature set of Microsoft Intune has helped standardize endpoint management, improve security, and reduce the amount of routine administrative work required by the IT team. I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 2, 2026
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Microsoft Intune
October 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,043 professionals have used our research since 2012.
Vishal Koovaparambil - PeerSpot reviewer
Server Security Analyst And Solution at Digitaltrack
Real User
Top 5Leaderboard
Jun 3, 2026
Centralized device management has transformed remote provisioning and reduced routine workload
Pros and Cons
  • "After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets."
  • "The initial setup of Microsoft Intune could be more simplified, but apart from this, everything is outstanding and performs well as per our expectations."

What is our primary use case?

I have been using Microsoft Intune for more than two years.

My main use case for Microsoft Intune is for endpoint management, device compliance enforcement, application deployment, and securing corporate devices across different platforms such as Windows or Mac OS devices.

A specific example of how I use Microsoft Intune is to manage and secure a corporate laptop, where we deploy security policies, push software updates if required, and install any applications needed from remotely.

What is most valuable?

The best features that Microsoft Intune offers include centralized device management for different platforms from a user-friendly GUI, remote actions such as device lock or restart, troubleshooting, supporting remote users, and application deployment.

The centralized device management feature of Microsoft Intune has made the biggest difference for my team because it has made the onboarding of new users and provisioning of laptops really smooth, allowing us to push applications easily from a centralized console, which has increased productivity without needing IT intervention on-site.

The automation and reporting features of Microsoft Intune are perfect and really enhance our troubleshooting process.

Microsoft Intune has positively impacted our organization by improving security, simplifying device management, and reducing workload, enabling us to manage secure devices remotely, enforce compliance policies, and streamline software deployment.

After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets.

What needs improvement?

The initial setup of Microsoft Intune could be more simplified, but apart from this, everything is outstanding and performs well as per our expectations.

For how long have I used the solution?

I have been using Microsoft Intune for more than two years.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

Microsoft Intune is very scalable.

How are customer service and support?

The customer support for Microsoft Intune is outstanding, providing very good resolutions for any complex technical issues when we get stuck.

Which solution did I use previously and why did I switch?

We have not switched from a different solution to Microsoft Intune; we have been using this solution since the beginning.

How was the initial setup?

We have seen a great return on investment with Microsoft Intune due to faster device provisioning, observing a 50 to 70% reduction in managing devices, which allows us to save both time and money.

The initial setup of Microsoft Intune could be more simplified.

What was our ROI?

After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing of Microsoft Intune are handled by a different team, not by me.

What other advice do I have?

My advice for organizations considering Microsoft Intune is to start with a pilot group before a full rollout, define proper compliance and security policies according to requirements, and integrate Microsoft Intune with the Microsoft ecosystem to explore other functionalities. I would rate this product a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Jun 3, 2026
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Divyanshu Shukla - PeerSpot reviewer
Senior FMS Engineer at Wysetek System technologists
Real User
Top 5Leaderboard
Apr 30, 2026
Automated onboarding has transformed endpoint security and now saves significant admin time
Pros and Cons
  • "Microsoft Intune has positively impacted our organization by covering processes, improving security, and saving time."
  • "I think nine is a very good rating for this solution, and I kept one point out because I think in the future it requires improvement based on future scalability in the IT infrastructure."

What is our primary use case?

The primary use case for using Microsoft Intune is to secure the endpoint and device management, along with a strong focus on enforcing compliance and enabling secure access within our corporate resources. When a new user joins, we use Windows Autopilot via Microsoft Intune to provision their laptop. As soon as the device connects to the internet, it automatically joins Microsoft Entra ID. Security policies are applied, and the required applications are also installed automatically. This is our real-time example of how we use Microsoft Intune.

What is most valuable?

The best feature of Microsoft Intune is its unified endpoint management. The second thing is the conditional access integration, as we can deeply integrate with Microsoft Entra ID. This is also one of the best features, along with its automated policy and device provisioning.

We rely on the automated provisioning feature the most, as it is really great for onboarding that we use frequently.

Microsoft Intune has positively impacted our organization by covering processes, improving security, and saving time. The centralized endpoint management is really helping us to reduce the administrative overhead, and it has made it easier to maintain consistency in the configuration part. We are able to onboard and deploy faster with the help of Autopilot and automated policy deployment, so it is really saving us time and money.

We have seen almost 40 to 60% faster deployment during onboarding, and time saving is a really big matter. It has saved us almost 50 to 60%.

What needs improvement?

Microsoft Intune is working well, and all the features are very useful and smoothly working without any significant frustrations or wishes for change. I think nine is a very good rating for this solution, and I kept one point out because I think in the future it requires improvement based on future scalability in the IT infrastructure.

For how long have I used the solution?

I have been working in my current field for more than five years.

What do I think about the stability of the solution?

Microsoft Intune is very good and stable.

What do I think about the scalability of the solution?

Microsoft Intune is really handling our organization's growth in terms of scalability.

How are customer service and support?

The experience with customer support has been positive, and they are really technically rich.

Which solution did I use previously and why did I switch?

We have not switched from a different solution before Microsoft Intune.

What was our ROI?

We have seen great time saving and also money saving as employees don't waste their time in deployment because of automation. It automatically onboards.

We have seen almost 40 to 60% faster deployment during onboarding, and time saving is a really big matter. It has saved us almost 50 to 60%.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Microsoft Intune was straightforward, and it is a very good experience.

Which other solutions did I evaluate?

We have not evaluated any other options before choosing Microsoft Intune.

What other advice do I have?

If anyone is planning to implement Microsoft Intune, they should start with the identity and access design, plan their device enrollment properly, and start small before scaling up. This advice will be really helpful. I gave this solution a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Apr 30, 2026
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Microsoft365 Architect at Seyfor, a.s.
Real User
Top 20
Mar 23, 2026
Cloud management has unified device governance and supports flexible, remote-first work
Pros and Cons
  • "The most valuable feature of Microsoft Intune for me is its fully cloud-based nature, allowing me to work from anywhere, whether I am using my mobile phone, Windows, or macOS devices, so I can access it from any place at my convenience."
  • "My assessment of the user experience of Microsoft Intune is that it is sometimes good and sometimes poor, depending on Microsoft's infrastructure."

What is our primary use case?

I am a consultant and architect of Microsoft Intune, and previously I was also an internal customer of Microsoft, using Microsoft Intune.

I work with Microsoft Intune to manage cloud-only devices, mainly Windows, and this includes the migration process from hybrid join to cloud-only environments, enforcing policies via configurations and scripts, and implementing the RBAC model to set up permissions for different roles for customers.

Additionally, I implement macOS with iOS and iPadOS in fully managed mode and personally owned mode, such as BYOD. I am currently focusing on automation, attempting to build a solution that maintains governance, ensuring customers can focus on specific parts of Microsoft Intune and automate the monitoring of compliance of devices and their status.

I tried using Microsoft's Copilot in Microsoft Intune, specifically the Security Copilot, but I have not gained experience with real-world examples. I made an attempt to set up the onboarding agent diligently and managed the device offboarding process.

What is most valuable?

The most valuable feature of Microsoft Intune for me is its fully cloud-based nature, allowing me to work from anywhere, whether I am using my mobile phone, Windows, or macOS devices, so I can access it from any place at my convenience.

The specific feature that makes me choose Microsoft Intune over other tools is its integration with Microsoft services, specifically the connection with Entra ID, Azure, and collaboration tools. This is the main reason I recommend Microsoft Intune as the proper MDM solution for any company, although I am aware of alternatives such as Jamf or Zebra systems that cater to different needs.

What needs improvement?

My assessment of the user experience of Microsoft Intune is that it is sometimes good and sometimes poor, depending on Microsoft's infrastructure. There have been outages affecting not only Microsoft Intune but also connected services such as Entra ID, which can be frustrating, especially when demonstrating features to customers and encountering issues.

While there are many aspects that can be improved, such as log visibility and the accessibility of detailed information, I recognize that Microsoft Intune does have room for improvement.

Other areas of Microsoft Intune that could be improved include the enrollment process for Windows devices, which remains quite simple. Customers have expressed a desire for more customization options during enrollment, such as adding custom steps. This capability was possible in the previous Microsoft Endpoint Configuration Manager, leading to questions about why Autopilot does not offer the same functionality.

For how long have I used the solution?

I have been working with Microsoft Intune for almost six to seven years.

What do I think about the stability of the solution?

I assess the stability and reliability of Microsoft Intune as being in good shape. It is evolving continually every month with new capabilities and fixes, which is beneficial for all users. I see a promising roadmap ahead, indicating that it is well-managed by Microsoft.

The stability and reliability of Microsoft Intune are crucial for me and my customers, as many of us rely heavily on Microsoft services. Any disruptions greatly impact operations, but fortunately, Microsoft has effective SLAs for its services, so we are not faced with hypothetical scenarios regarding poor performance.

What do I think about the scalability of the solution?

In terms of scalability, I find Microsoft Intune to be an excellent tool for managing devices, designed for simplicity, making it user-friendly from an administrative perspective. With capabilities for scripting and application configuration, it works well for managing hundreds to thousands of devices.

While it supports macOS and iOS, the inclusion of Linux support would enhance its capabilities, considering Linux devices often lack visibility in IT management.

How are customer service and support?

I have communicated with Microsoft Intune's technical support a few times, and my experience has been that I first need to explain my case to L1 support, which can be time-consuming before reaching someone with the necessary expertise, such as product management.

The worst experience involved a limitation related to Windows 11's multi-kiosk capability, which Microsoft confirmed was by design. Conversely, my best experience involved quick communication with a senior-level contact regarding a governance issue in Czech Republic, which was resolved efficiently.

Based on my experience with technical support, I would rate them a six out of ten.

Which solution did I use previously and why did I switch?

Before adopting Microsoft Intune, I had the opportunity to work with Jamf, which focused on Apple devices, but I have not used other similar tools.

How was the initial setup?

I participated in the initial setup and deployment of Microsoft Intune in different environments, including my own, and I found that the deployment was straightforward. Microsoft's documentation provided clear guidance, which I appreciated.

What was our ROI?

As for return on investment with Microsoft Intune over the years, I find it difficult to quantify because there remains a need for personnel to manage Microsoft Intune, from L1 to L3 support. It appears that it does not reduce staffing costs, and while AI may offer different advantages, Microsoft Intune alone does not alleviate staffing expenses.

Which other solutions did I evaluate?

Currently, I do not use Microsoft Intune Suite's Cloud PKI and have only theoretical knowledge about it, as I have not had the opportunity to implement it with a real customer or personally interact with it.

I am not currently using the enterprise application management features of Microsoft Intune Suite due to the strength of the global Microsoft Intune community and the abundance of existing tools such as Enterprise App Management, making it difficult to persuade customers to adopt it.

I also do not use the advanced endpoint analytics in Microsoft Intune Suite, although I understand its KQL language and data usage, similar to the enterprise application management features. Customers are not utilizing it.

What other advice do I have?

Regarding Microsoft Intune's pricing and licensing, I find the default option, particularly Microsoft Intune Plan 1 included in most Microsoft licenses, to be reasonable for managing devices.

However, I consider Microsoft Intune Suite, which includes features such as Cloud PKI and Advanced Analytics, to be quite expensive, making it difficult to justify the cost to customers with large user bases, although I am pleased that Microsoft Intune Suite will be offered partially in E3 and fully in E5, which is a positive development.

Before choosing Microsoft Intune, I did not evaluate other options because Microsoft is so prevalent in the industry.

My overall rating for this product is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Last updated: Mar 23, 2026
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Nitin Yadav - PeerSpot reviewer
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
Real User
Top 5Leaderboard
Apr 19, 2026
Centralized automation has reduced setup time and now secures remote devices consistently
Pros and Cons
  • "We have seen a clear ROI with Microsoft Intune; time saved has reduced device setup from three to five hours to thirty minutes, and there is a workload reduction of around twenty to thirty percent less manual effort from the IT team."
  • "There are some areas of improvement for Microsoft Intune, including faster policy sync so changes can apply quicker, a simpler interface, better reporting with more details and clear insight, improved troubleshooting, clearer error messages and logs, and stronger support for macOS and Linux, alongside better cross-platform features."

What is our primary use case?

My main use case for Microsoft Intune is its central endpoint management and supporting both universal correct access release and conditional access, while supporting remote and hybrid users with cloud-based device management.

How has it helped my organization?

Microsoft Intune has improved our organization by providing faster device setup, better security and compliance, easy centralized management, support for remote users, and reduced IT workload.

We have seen clear improvement in daily operations such as centralized management, where all devices are managed from one console, eliminating the need to handle systems individually. Actions are faster, such as pushing app updates or policies to all users at once, which leads to fewer configuration mistakes because everything is centralized. This results in faster support and fewer repeated issues, improved security, and overall less manual work for the IT team, along with faster issue resolution and a more consistent and secure user environment.

What is most valuable?

An employee is onboarding and a new user receives a company laptop. When a user logs in with company credentials, the device automatically enrolls into Microsoft Intune Autopilot. The required apps, Office, VPN, and security tools are installed automatically, and security policy encryption and antivirus compliance are applied automatically.

One significant aspect of Microsoft Intune is the automation; all devices follow the same configuration and security baseline, resulting in less manual work due to automated policies and app deployment. It not only manages devices but also enforces uniform setup, security, and reduces optional support across the organization.

Centralized device management is one of the best features Microsoft Intune offers, allowing me to manage all Windows, macOS, Android, and iOS devices from one console and apply policy settings and detection easily.

With Microsoft Intune, applying policy and detecting device status are very straightforward and save a lot of daily effort in real work, including one-time policy applied to all devices, automatic compliance detection, and quick troubleshooting features that save the most time. Compliance is automatically enforced; if a device is not compliant, such as lacking encryption, antivirus, or having an outdated OS, Microsoft Intune automatically flags it and restricts access. If a user disables antivirus, the device becomes non-compliant, and Microsoft Intune detects it automatically, blocking access to the company app until the user fixes it.

One more important point about Microsoft Intune features is the level of automation and integration. Automation includes policy and app deployment where most tasks run automatically, and integration with other security tools combines identity and enterprise security while providing flexibility to support both corporate devices and BYOD with app protection policies.

What needs improvement?

There are some areas of improvement for Microsoft Intune, including faster policy sync so changes can apply quicker, a simpler interface, better reporting with more details and clear insight, improved troubleshooting, clearer error messages and logs, and stronger support for macOS and Linux, alongside better cross-platform features.

A few more practical points on Microsoft Intune include more real-time control, better patch update control, stronger automation, and a single unified portal. Overall, improving real-time control, automation, and user experience would make daily operations much smoother.

For how long have I used the solution?

I have been using Microsoft Intune for the last one to two years.

What do I think about the stability of the solution?

Microsoft Intune is now stable.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable and designed for enterprise environments.

How are customer service and support?

Customer support is good and properly supported; one-time support is also good.

Which solution did I use previously and why did I switch?

Previously, we were using no solution, and it was mainly manual work.

How was the initial setup?

Before choosing Microsoft Intune, we evaluated two alternatives: VMware Workspace ONE and Microsoft Endpoint Central and SCCM Configuration Manager. I chose Microsoft Intune because it is fully cloud-based and offers better integration with Microsoft 365 and Azure, making it easier for remote and hybrid environments.

What about the implementation team?

I am a reseller of the company.

What was our ROI?

We have seen a clear ROI with Microsoft Intune; time saved has reduced device setup from three to five hours to thirty minutes, and there is a workload reduction of around twenty to thirty percent less manual effort from the IT team. Cost savings include lower support and infrastructure costs with no imaging servers; the biggest gain is automation leading to less manual work and faster deployment.

What's my experience with pricing, setup cost, and licensing?

My experience with Microsoft Intune has been generally good, but with a lot of complexity. Pricing is reasonable if you already use Microsoft 365 and can be an add-on. The setup cost is low since it is cloud-based, with no hardware or infrastructure needed, and licensing is flexible but sometimes confusing due to multiple plans and bundles.

What other advice do I have?

My advice to others considering Microsoft Intune includes some simple tips: plan before deployment, start with the pilot, keep policies simple, use Autopilot, and learn the basics of Azure AD security for better management since Autopilot saves time in device setup. I rate this product an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 19, 2026
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AmitTiwari4 - PeerSpot reviewer
Delivery Manager at a government with 51-200 employees
Real User
Top 20
Jan 9, 2026
Centralized device policies have improved endpoint control and support remains consistently responsive
Pros and Cons
  • "The user experience of Microsoft Intune is very friendly and the interface is very good."
  • "During the onboarding of Microsoft Intune, we faced the problem that the policies were not getting synced."

What is our primary use case?

We have IT solutions in this organization, but it's different. It's AWS, majorly.

I am dealing with AWS S3 storage services myself, and apart from this, we have multiple services which we are using, the different instances of VM, virtual machines. Majorly the VMs and the storage part we are utilizing. We are planning to use Route 53 as well for the network.

I don't think we have been dealing with something Amazon Virtual Private Cloud. We are just launching the VMs, the instances, and utilizing it for the services. The storage services we have been using in it to store our data.

What is most valuable?

The user experience of Microsoft Intune is very friendly and the interface is very good. It's very easy. Although Microsoft keeps on changing the console, you log in today and you will find something, and then after two months you log in and you will see the options change. That's how it is, but then again, it's quite interesting. It's always nice to explore things in it, always nice to connect and do things. It's not very difficult for me; I don't find it very difficult. Somebody who has worked on SCCM or these products can easily use Microsoft Intune. If they understand the technology, they will be able to use it. It's very good. Microsoft Intune is very good in terms of support as well. We get very good support from Microsoft. Overall, my experience is awesome.

We have utilized Copilot in Microsoft Intune very well.

My experience with Copilot was good. There are always some chances to do some enhancement and improvement, and of course, there is a lot of competition in the market as well against the AI tools we have, the open AI tools we have, and the chatbots we have. Definitely, but it is very good. It is very nice.

What needs improvement?

I see room for improvement with Microsoft Intune because the only thing is that under the policies, there are certain policies which are very deep dive. Somebody has to understand it very particularly, then only they should implement it. That's the only thing. Some demo videos would be available on the portal, that would be helpful. If somebody has to do some implementation of any new policies, how would they do it? The person has to search somewhere how this policy works, and that will help. A small demo would be available in the portal itself. That would be helpful if Microsoft itself can launch some demos.

So far, I think the things are going smooth with Microsoft Intune. I do not see any conflicts with that, any additional features. In terms of comparing with the other cloud providers, the things are smooth. But when it comes to AWS, they have a bundled package of security and everything in one portal, including the billings part as well. Whereas in Microsoft, it is separate. A bundle package would be helpful. Although with AWS, we can get it through Marketplace, in Microsoft it is subscription-based. That is also good, but if I compare with both of them, then console-wise, of course, Microsoft Intune has very good features and everything in terms of endpoint devices. But in terms of the virtual machines connect and onboarding the virtual machines and syncing them, it is a bit tricky. One improvement that is needed if I compare with AWS where it's pretty easy.

For how long have I used the solution?

I have been working with AWS for three months already, but this organization has been working on AWS for the past one and a half years or more.

What do I think about the stability of the solution?

During the onboarding of Microsoft Intune, we faced the problem that the policies were not getting synced. Sometimes, even after removing the devices from the domain and then re-onboarding the devices, joining the domain again, the sync was not happening. For example, there was one case where the devices were already synced, everything was synced, the user was logged in, and then suddenly when we handed it over, when somebody left the organization, we handed over the asset to another, assigned it to somebody else. In that case, that syncing was not working. It was taking a lot of time. It was very difficult. We removed it from the domain, we formatted the machine completely, then again installed the fresh image. Everything we did, it took time. Then ultimately, we had to take the help from Microsoft. It got resolved, but that was a difficult situation.

How are customer service and support?

Microsoft Intune support is very good. We get very good support from Microsoft.

Ultimately, we had to take the help from Microsoft. It got resolved, but that was a difficult situation.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before this, I was working with Microsoft in my previous company, where I was using Microsoft Intune and other services of Azure and Microsoft.

How was the initial setup?

My experience with the deployment of Microsoft Intune was a bit tricky. It was tricky. But the overall experience was good because there was a lot of learning and enough support from Microsoft in terms of deployment as well.

What other advice do I have?

I haven't used Microsoft Intune Suite Cloud PKI. We haven't used it. But we were having the Citrix environment, so we were launching the Microsoft Intune services in it, connecting our services, and connecting our virtual machines on Microsoft Intune, onboarding the VMs on Microsoft Intune. That's how we were using it, through Citrix.

I need to check that with the engineer regarding something Amazon DCV.

I would rate technical support at least a nine.

I would rate Microsoft Intune at least eight to nine overall.

I would rate it at least eight out of ten. My overall review rating for Microsoft Intune is eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Seniour System Admin at Pantomath Group
Real User
Top 5
May 22, 2026
Centralized policies have strengthened endpoint security and support secure remote work
Pros and Cons
  • "Microsoft Intune solutions, especially Microsoft Intune and Microsoft 365, have positively impacted my organization by improving endpoint security, enabling centralized device management, supporting remote work efficiently, reducing manual administrative effort through automation, and enhancing compliance and collaboration across the enterprise environment."
  • "Microsoft Intune can be improved with faster policy synchronization, more intuitive troubleshooting tools, enhanced reporting and analytics, and simplified management for complex and hybrid environments, along with better third-party integration support and more granular administrative controls for enterprise-scale deployments."

What is our primary use case?

I have been using Microsoft Intune for the last twelve years. Primarily, I use Microsoft Intune for device management. I am involved in managing security policies related to Active Directory, endpoint compliance, access control, patch management, conditional access, and identity governance across the environment using Microsoft Intune.

What is most valuable?

I manage security policies in Microsoft Intune including device compliance, conditional access, endpoint security, application protection, encryption, and patch management policies to ensure devices remain secure and compliant.

The best features of Microsoft Intune are centralized endpoint management, compliance policy enforcement, conditional access integration, application deployment, remote device management, and seamless integration with Microsoft 365 and Microsoft Entra ID, which together improve security, simplify administration, and support remote workforce management efficiently.

I find compliance policy enforcement and conditional access in Microsoft Intune to be the most valuable in my daily work because they ensure only secure and compliant devices can access corporate resources, which significantly strengthens security and reduces operational risk.

Additionally, the remote management and automation capabilities in Microsoft Intune are very valuable as they allow me to deploy applications, enforce policies, troubleshoot devices, and perform remote actions efficiently without requiring physical access to endpoints.

Microsoft Intune solutions, especially Microsoft Intune and Microsoft 365, have positively impacted my organization by improving endpoint security, enabling centralized device management, supporting remote work efficiently, reducing manual administrative effort through automation, and enhancing compliance and collaboration across the enterprise environment.

What needs improvement?

Microsoft Intune can be improved with faster policy synchronization, more intuitive troubleshooting tools, enhanced reporting and analytics, and simplified management for complex and hybrid environments, along with better third-party integration support and more granular administrative controls for enterprise-scale deployments.

Additionally, improving real-time visibility, reducing delays in policy application, and providing more detailed error reporting and automated remediation features in Microsoft Intune would make daily administration and troubleshooting much more efficient in an enterprise environment.

Overall, Microsoft Intune has covered most areas, but the solution could still improve in terms of faster support response for complex enterprise issues, more intuitive administrator interfaces, enhanced cross-platform management consistency, and deeper real-time reporting and analytics capability for large-scale environments.

For how long have I used the solution?

I have been working in my current field for around twelve years.

What do I think about the stability of the solution?

Microsoft Intune is generally very stable in an enterprise environment with reliable cloud-based performance, strong scalability, and consistent device management capability, although occasional delays in policy synchronization or service-related issues can occur, which are usually resolved quickly by Microsoft.

What do I think about the scalability of the solution?

Microsoft Intune scales very well for an enterprise as it is cloud-native in architecture, supports managing a large number of users, devices, applications, and policies across a distributed and remote workforce without significant infrastructure overhead.

How are customer service and support?

Customer support for Microsoft Intune has been generally good with strong technical expertise, detailed documentation, and effective guidance for most deployment and troubleshooting scenarios, although the response time for complex enterprise issues can sometimes vary depending on the support tier.

Which solution did I use previously and why did I switch?

I previously used Microsoft System Center Configuration Manager and traditional on-premises management tools, but I switched to Microsoft Intune to support cloud-based management, remote workforce requirements, simplified administration, and better integration with Microsoft 365 and other services.

How was the initial setup?

My experience with the pricing, setup cost, and licensing for Microsoft Intune has been positive overall as it is commonly bundled with a Microsoft 365 Enterprise plan, which simplifies licensing and reduces additional setup cost, while the cloud-based deployment minimizes infrastructure expenses and provides good value through centralized management.

What about the implementation team?

I would advise starting with a pilot deployment of Microsoft Intune, designing compliance and conditional access policies carefully integrated with Microsoft Entra ID and Microsoft security tools, and focusing on automation and user training to achieve smooth adoption, stronger security, and efficient endpoint management.

What was our ROI?

I saw a strong ROI with Microsoft Intune through approximately forty to fifty percent faster device onboarding, significant reductions in manual endpoint management efforts, improved compliance automation, and reduced security incidents, which save operational time and improve overall IT efficiency without needing additional support resources.

What's my experience with pricing, setup cost, and licensing?

Since implementing Microsoft Intune, I have reduced device onboarding time by approximately forty to fifty percent, improved compliance visibility significantly, reduced manual endpoint management effort, and lowered security incidents related to unmanaged or non-compliant devices through the centralized policy enforcement and automation.

Which other solutions did I evaluate?

Before standardizing on Microsoft 365, I was evaluating options such as Google Workspace and some standalone endpoint management and collaboration tools, but I selected Microsoft 365 because of its strong integration across security, identity, endpoint management, email, and collaboration services within a single ecosystem.

What other advice do I have?

I would rate this review an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 22, 2026
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Omkar Singh - PeerSpot reviewer
Cyber Security Analyst at digitaltrack solution pvt.ltd
Real User
Top 5Leaderboard
May 16, 2026
Modern endpoint management has strengthened security and simplifies remote onboarding
Pros and Cons
  • "Overall, Microsoft Intune has been a strong fit for modern endpoint management, especially for remote and hybrid environments, and it keeps improving as Microsoft expands the platform."
  • "Microsoft Intune could improve its reporting depth and make some policy configurations less complex, especially for hybrid environments."

What is our primary use case?

Microsoft Intune is primarily used for endpoint management, device compliance, and deploying security policies across company laptops and mobile devices.

Microsoft Intune is used to enforce BitLocker encryption, require MFA, and block non-compliant devices from accessing corporate apps such as Outlook and Teams.

It has also been useful for remote app deployment and keeping Windows devices consistently patched without much manual effort.

How has it helped my organization?

Microsoft Intune has improved our endpoint security, reduced manual device management work, and made onboarding remote users much faster and more consistent.

We have cut device setup time by around fifty percent and significantly reduced compliance related support tickets since most policies and updates are now automated.

What is most valuable?

The best parts of Microsoft Intune are its centralized device management, smooth integration with Microsoft 365, automated policy deployment, and the ability to manage remote devices without needing users on the corporate network.

Policy and compliance management is relied upon the most because it automates security enforcement and saves a lot of manual admin work day-to-day.

The reporting and integration with Azure AD and Defender also make troubleshooting and security monitoring much easier.

What needs improvement?

Microsoft Intune could improve its reporting depth and make some policy configurations less complex, especially for hybrid environments.

The admin interface can also feel fragmented at times, so simplifying navigation would help with day-to-day management.

Faster policy sync times and more detailed built-in troubleshooting tools would be beneficial, especially for complex device enrollment issues.

For how long have I used the solution?

I have been working in this field for one year.

What do I think about the stability of the solution?

Microsoft Intune has been relatively stable in production, especially for device compliance and policy management, although policy syncs and app deployments can occasionally be slower than expected.

What do I think about the scalability of the solution?

Microsoft Intune scales really well in our experience. We have been able to manage thousands of devices across remote and hybrid environments without major infrastructure concerns, although larger deployments can sometimes expose slower policy sync and reporting delays.

How are customer service and support?

The customer support for Microsoft Intune has been decent overall. Basic issues usually get resolved fairly quickly, but more complex cases can take time and often require escalation or multiple follow-ups.

Which solution did I use previously and why did I switch?

We previously used basic on-premises SCCM management but switched to Microsoft Intune to better support remote users and modern cloud-based device management.

How was the initial setup?

Microsoft Intune is used in a hybrid setup, mainly cloud-managed with some integration into our on-premises Active Directory environment.

What was our ROI?

We have seen solid ROI through reduced manual IT workload, roughly forty to fifty percent faster device provisioning, and fewer support tickets related to compliance and patch management.

What's my experience with pricing, setup cost, and licensing?

Our experience with Microsoft Intune pricing has been fairly positive since it is bundled well with Microsoft 365 licensing, but understanding all the licensing tiers and add-ons can get a bit confusing during setup.

Which other solutions did I evaluate?

Before choosing Microsoft Intune, we also evaluated VMware Workspace ONE and JMF Pro for endpoint management.

What other advice do I have?

My advice would be to plan your device policies and identity integration carefully before rollout because Microsoft Intune works best when it is properly aligned with Azure AD, compliance tools, and your overall Microsoft 365 management.

Overall, Microsoft Intune has been a strong fit for modern endpoint management, especially for remote and hybrid environments, and it keeps improving as Microsoft expands the platform. I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 16, 2026
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Bhushan Dale - PeerSpot reviewer
System Administrator at Magic Software Enterprises
Real User
Top 5
Mar 18, 2026
Centralized management has improved remote access, security automation and app deployment
Pros and Cons
  • "Microsoft Intune has saved me about 30% of my time through streamlined processes and efficient resource management."
  • "There are areas that have room for improvement in Microsoft Intune, particularly regarding integrations."

What is our primary use case?

My use case for Microsoft Intune involves remote access and mobile management. The purpose is to improve our operational efficiency.

What is most valuable?

The best features of Microsoft Intune that I appreciate most include its comprehensive management capabilities and user-friendly interface.

I do use the cloud PKI feature in Microsoft Intune, which enhances my management of the certificate infrastructure effectively. In cloud PKI, it helps me manage my certificate infrastructure by ensuring secure operations and streamlined processes.

I also use Microsoft Copilot as it offers significant value in enhancing my experience with Microsoft Intune. My experience using Copilot has been very positive as it integrates smoothly into my workflow. Copilot helps protect my environment by automating security processes and facilitating timely updates.

I am also using the enterprise application management feature in Microsoft Intune for better app discovery and deployment. I use the application management feature extensively within Microsoft Intune for automatic updating and deployment.

What needs improvement?

There are areas that have room for improvement in Microsoft Intune, particularly regarding integrations.

For how long have I used the solution?

I have been using Microsoft Intune for about three years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is relatively high, and I would rate it a 9 regarding downtime or bugs.

What do I think about the scalability of the solution?

For scalability, I would also rate it a 9 as it adapts well to our growing needs.

How are customer service and support?

From one to ten, I rate Microsoft Intune's technical support as 8, indicating it meets my needs satisfactorily.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I utilize a different solution for some aspects of endpoint management, which offers additional functionalities.

How was the initial setup?

The deployment of Microsoft Intune was fairly easy, though it had its complexities as well.

It took me weeks to deploy Microsoft Intune fully, balancing the setup with existing systems.

What was our ROI?

I estimate I have seen a return on investment of about 20%, highlighting the value provided by Microsoft Intune.

Microsoft Intune has saved me about 30% of my time through streamlined processes and efficient resource management.

What's my experience with pricing, setup cost, and licensing?

The pricing of Microsoft Intune, considering its features, is cost-efficient.

In terms of overall pricing, I find it to be fairly priced, reflecting its capabilities.

Considering the features, I recognize its pricing is competitive within the market.

Which other solutions did I evaluate?

I compare Microsoft Intune to other solutions based on its features and performance, indicating its advantages.

When comparing with other solutions I have used, I find Microsoft Intune to be quite effective.

What other advice do I have?

To others looking to implement Microsoft Intune, I recommend them to evaluate through a proof of concept before finalizing their decision.

I would rate my overall experience with Microsoft Intune a 9.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 18, 2026
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.