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reviewer2535702 - PeerSpot reviewer
Mobility support engineer at a consultancy with 10,001+ employees
Real User
We can implement a MAM policy and protect the devices without touching them
Pros and Cons
  • "We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."
  • "We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

What is our primary use case?

I work for a company that deploys all of its iOS and Android devices on Intune. It can manage company and personal mobile devices. We have 150,000 users.

How has it helped my organization?

It helps us secure hybrid work. Some users work on company devices at the company, and some use personal devices. We have set app configuration and protection policies in Intune.

When customers travel, they carry their tablets or cell phones, so they need to access corporate resources, such as emails, chats, and files. Instead of carrying their laptops, they can easily access corporate services from their tablets or mobile phones. 

Intune increases productivity by 80 to 85 percent. Since adding Intune, our budget has increased. We are trying a few new things, and corporate is doing data testing. We've also had to purchase more licenses. The budget has increased, but it's worth it. 

What is most valuable?

We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand. 

Microsoft brings all my endpoint and security tools into one place. Intune and endpoint manager are there. We can control our devices at the maximum level. I'm fully satisfied with Intune. 

With the application management feature, we can manage Google Play and publish applications from there. Per user requirements, we can deploy applications to Intune and to the user machines.

What needs improvement?

We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate.

We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices.

Buyer's Guide
Microsoft Intune
April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.

For how long have I used the solution?

I have used Intune for more than two years.

What do I think about the stability of the solution?

I rate Intune 10 out of 10 for stability. We've had no issues.

What do I think about the scalability of the solution?

I rate Intune 10 out of 10 for scalability.

How are customer service and support?

I rate Microsoft support seven out of 10. When Microsoft support engineers can't resolve an issue, they refer it to the technical department, which will come back in a month. Then, you have to explain the entire issue from the start. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before Intune, we used IBM MaaS360. Intune is more flexible. With the IBM product, we had to contact their product team to make any changes. Intune is more customizable. 

How was the initial setup?

The deployment is a little complex. We previously had an on-premises data center, but we have migrated everything to the cloud in the past six months. Implementing Intune took months. We have two data centers: Bangalore and Kolkata. Migrating a lot of data was a lot of work. After deployment, it requires no maintenance.

What's my experience with pricing, setup cost, and licensing?

Intune isn't cheap, but it's fairly priced.

Which other solutions did I evaluate?

I tried the AWS but the user interface is not as good as Intune's.

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director at Blueberry Media
Real User
Top 20
Makes configuration and monitoring easy, and helps with security and compliance
Pros and Cons
  • "It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."
  • "We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

How has it helped my organization?

Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

What is most valuable?

It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

What needs improvement?

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

For how long have I used the solution?

I have been using Microsoft Intune since 2022.

What do I think about the stability of the solution?

It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a seven out of ten for scalability.

How are customer service and support?

We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any similar solution previously. We had some software for remote access and admin control.

I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

How was the initial setup?

For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

What about the implementation team?

We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

What was our ROI?

We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

What's my experience with pricing, setup cost, and licensing?

It is expensive. The cost depends on the license that we choose.

The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

What other advice do I have?

We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

I would rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft Intune
April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Senior DevOps Engineer at o9
Real User
Is user-friendly, requires minimal administration, and helps secure our devices and data
Pros and Cons
  • "The most valuable feature of Intune is the user-friendly portal for end users."
  • "One drawback of Intune is that we cannot find devices based on a user's region or location."

What is our primary use case?

We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

We implemented Intune to improve our compliance.

How has it helped my organization?

Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

Microsoft Intune Suite is a great tool for MDM.

We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

Copilot helped simplify our IT and security operations overall.

Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

What is most valuable?

The most valuable feature of Intune is the user-friendly portal for end users.

What needs improvement?

One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Intune is stable. We have not encountered any downtime.

What do I think about the scalability of the solution?

Intune scales to our needs.

How are customer service and support?

The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

What was our ROI?

Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MichaelSoliman - PeerSpot reviewer
Owner at Alopex ONE UG
Real User
Top 5Leaderboard
Streamlines device and application management across diverse platforms, offering centralized control, security compliance, and enhancing organizational efficiency
Pros and Cons
  • "One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."
  • "Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."

How has it helped my organization?

While Microsoft Intune offers centralized management and policy enforcement, it doesn't consolidate all endpoint and security management tools into a single platform. To comprehensively safeguard systems, additional solutions such as Microsoft Defender for Endpoint are necessary.

Achieving comprehensive endpoint visibility and IT control across various device platforms is a complex task, considering the diversity and freedom inherent in different systems. However, when it comes to deploying and managing devices like tablets, mobile phones, laptops, and specialized devices in Germany, a systematic and organized approach is crucial. Particularly noteworthy is the ability to configure IoT devices, such as numerous thermostats, water control systems, or sprinkler devices. Without a solution like Intune, scaling becomes a challenging issue, especially when dealing with thousands of such devices. Therefore, the use of a system like Intune becomes imperative in addressing these scaling challenges and ensuring effective device management.

On a scale of one to ten, I would rate my user experience with Intune as a six. The lack of intuitiveness makes it cumbersome to track and understand what needs configuration, especially when dealing with aspects like OneDrive and having to cross-reference settings across different areas of Intune.

In the context of securing hybrid work with Intune, our experience involved a two-day effort to configure the certificate for the Conditional Access server. However, once this initial setup was completed, we successfully configured VPN access for mobile phones. Despite the initial complexity, especially for a large company, Intune delivered on its advertised promises and proved effective in fulfilling the intended security functions.

Intune's effectiveness in securing data on company and BYOD devices is based on distributing security configuration data. While valuable, Intune has limitations, and comprehensive protection against cyber threats requires a sophisticated approach, including hybrid artificial intelligence solutions like Microsoft Defender for Endpoint. While Intune aids in system configuration, detecting and preventing attacks demands a more advanced defense strategy, comparable to sophisticated endpoint protection. Hybrid AI, with continuous human input, enhances threat evaluation, recognizing nuanced situations like suspicious timings in actions on developer endpoints.

It positively impacted IT productivity within the organization by enabling the secure addition of thousands of mobile phones to the VPN. In this regard, it performed effectively.

It played a crucial role in mitigating the risk of security breaches by securely distributing VPN certificates. While effective in this aspect, it's important to note that this alone is not sufficient. Endpoint security, such as developer endpoints, is analogous to having specialized tools for reading and managing complex systems.

It significantly contributed to cost savings. Manual configuration for each mobile phone would have taken approximately an hour per device per year, amounting to three or four thousand hours annually. However, with Intune, we accomplished the task in two days for five thousand devices, equivalent to around one hundred sixty hours. This resulted in substantial efficiency, reducing the effort from an ongoing five thousand hours per year to a one-time investment of a hundred sixty hours.

What is most valuable?

One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects. This integration provides a centralized platform for managing and enforcing policies, ensuring the stability of configuration data across devices, resembling the familiar functionalities of traditional group policies in an on-premises Active Directory environment.

In utilizing Intune's endpoint privilege management feature, I've primarily focused on configuring VPN access and certificates, although I'm not an Intune specialist. It's versatile enough for both configuring VPN access and managing large-scale IoT servers. For instance, in building management systems, especially in large structures like bank buildings, where numerous actuators are involved, configuring and securing them becomes a complex task. Intune proves valuable in this context. However, it's essential to recognize that while Intune serves as a powerful tool, relying solely on it is insufficient for comprehensive system security.

The integration of Intune capabilities with Microsoft 365 and Microsoft Security is crucial. As mentioned earlier, securing your machine requires tools like a developer endpoint, and relying solely on Intune may not be sufficient. While Intune allows configuration and deployment of Defender for Endpoints, having a dedicated tool is essential. The unique selling point of Microsoft lies in its seamless integration, especially notable for those working with Linux systems, where Microsoft's comprehensive integration sets it apart.

What needs improvement?

In terms of configuration, my experience with Intune is somewhat mixed. The configuration tool appears to be scattered throughout the Intune interface, requiring frequent navigation back and forth. The web interface, while functional, isn't particularly user-friendly, leading me to find PowerShell a preferable option. However, using PowerShell involves investing time in developing scripts. The challenge lies in the complexity of navigating between profiles and MDM configurations. Multiple windows need to be open simultaneously to grasp the overall configuration landscape.

I wish there was an improvement in the configuration process, as currently, it involves navigating through different locations with multiple windows open. Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability.

For how long have I used the solution?

I have been working with it for three years. 

What do I think about the stability of the solution?

When evaluating stability, it's essential to consider the multitude of adversarial attempts, particularly from military opponents engaging in hacking activities. Microsoft has demonstrated its capability to withstand and defend against such sophisticated attacks, setting a high standard for security.

How are customer service and support?

Considering the extensive number of support calls, I believe Microsoft handles them as effectively as possible. I would rate its customer service and support eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, we utilized Windows services.

What about the implementation team?

The number of people required for deployment depends on the specific tasks at hand. For instance, implementing the VPN solution involved five individuals, including specialists for firewalls and virtualization for the server endpoint. If the focus is solely on Intune-related tasks, one expert may be sufficient. However, in typical scenarios where Intune is used for onboarding machines or mobile device management, you'll need administrators with access to the relevant machines. It functions as a collaborative administration tool, and the required personnel would depend on the number of departments involved.

What's my experience with pricing, setup cost, and licensing?

The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario. Microsoft products inherently benefit from economies of scale and global reach, making them cost-effective.

What other advice do I have?

It aids in vendor consolidation; otherwise, we would have had to manually configure around three thousand mobile phones.

It impacts the security posture positively when you are aware of what you configure and can update configurations promptly. However, as mentioned, the need for artificial intelligence in Endpoint Protection remains crucial.

I would recommend subscribing to reputable YouTube channels that focus on Intune or related topics. Building a strong foundation and gaining practical experience is crucial to understanding the intricacies of Intune. Overall, I would rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consolidates security features and provides comprehensive device monitoring
Pros and Cons
  • "These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform."
  • "The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."

What is our primary use case?

I primarily use Microsoft Intune for device monitoring, security, and cybersecurity. My role involves working with devices, monitoring, and enforcing security measures using Microsoft Defender, and synchronizing different security aspects. Microsoft Intune is utilized for tracking device locations, which is crucial for understanding where users are connecting from.

What is most valuable?

The most valuable features in Microsoft Intune for me are the security features, including Microsoft Defender. I use the device location tracking feature often to determine where users are connecting from. It is greatly beneficial to be able to look for devices, enroll them into groups, and apply management policies. The advanced endpoint analytics feature is effective in detecting potential threats and anomalies, allowing me to share graphical information for better communication and understanding. These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform.

What needs improvement?

The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need. Stability could also be improved, as features tend to move, requiring additional effort to locate them again.

For how long have I used the solution?

I've been using Microsoft Intune for six years.

What was my experience with deployment of the solution?

I did not encounter any significant deployment issues. The process is straightforward and takes only a few hours.

What do I think about the stability of the solution?

Microsoft Intune is relatively stable, but I rate it a seven out of ten because features sometimes move, creating additional challenges.

What do I think about the scalability of the solution?

Microsoft Intune is quite scalable, and I rate the scalability aspect eight to nine out of ten, with no major problems encountered.

How are customer service and support?

Customer service and technical support are generally good, with an eight out of ten rating. Occasionally, it takes a while to receive responses from Microsoft, which could be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used VMware's cloud solution before Microsoft Intune, but it lacked many features. It was not user-friendly and prone to mistakes, leading me to switch.

How was the initial setup?

The initial setup was easy, earning a nine out of ten for ease.

What about the implementation team?

We occasionally partnered with integrators from countries like Latvia for implementation.

What was our ROI?

Using Microsoft Intune helps save on management and security costs.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not particularly expensive, especially considering the security features. It costs approximately forty euros per user per month.

Which other solutions did I evaluate?

I previously evaluated VMware.

What other advice do I have?

I recommend Microsoft Intune because it consolidates many features into one place, making it an efficient solution. I rate the overall solution ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2645058 - PeerSpot reviewer
Group Information Technology Manager at a manufacturing company with 1,001-5,000 employees
Real User
Managing endpoints efficiently with user-friendly features
Pros and Cons
  • "The best features include the management, which is quite good, and endpoints."
  • "The cloud base is perfect for me."
  • "When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."
  • "There were several bugs with stability."

What is our primary use case?

Basically, I am using the whole family of Microsoft products regarding Microsoft Five. Intune is one part of these products. I started with mobile device management. Nowadays, I'm using Intune as a standard tool for managing endpoints - computers, laptops, mobile phones, cell phones, et cetera. I'm using Intune for managing all this IT equipment.

What is most valuable?

The best features include the management, which is quite good, and endpoints. 

When I want to publish some applications for my computers in a company or need to push some policy, I click several settings in the Intune console, making it very quick to publish on all computers and devices. 

The cloud base is perfect for me. I can use Intune in many ways. One very good way is when a company asks that all suppliers and colleagues can use their devices. Intune can be a benefit that allows your own device to work in a company environment via Intune. 

I can use Intune to set up their environment, and Intune will take care of company applications and security. This is something that could be beneficial for our employees.

What needs improvement?

When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune. While there are lots of trials, having movies or guides on features would be very helpful for beginners.

For how long have I used the solution?

I have been using Intune for more than ten years. In my previous job, I managed mobile device management through Intune. It's been around ten years that I've been using Intune.

What do I think about the stability of the solution?

There were several bugs with stability. I'd rate it nine out of ten.

What do I think about the scalability of the solution?

Scalability is absolutely perfect. I'd rate it nine out of ten.

How are customer service and support?

There is a local company in Slovakia, which is a platinum partner of Microsoft. When I have issues regarding Microsoft products, I raise a ticket with the local company, and they have a good relationship with Microsoft support. 

It's a two-level support system where the local company contacts Microsoft. This way of support is perfect for me, and all past issues were resolved. The support from Microsoft is excellent. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my previous job, we used MASP 60 from IBM. I had a good experience with another cloud-based management solution, however, I can't recall the company name. When companies use Microsoft products for computers, servers, and applications, it's the best option for these features.

How was the initial setup?

The initial setup is quite easy. You have to pay only for the license, and you can start with the deployment. That's all.

What was our ROI?

This question is for the finance department, not for me. They do the calculations.

What other advice do I have?

Every day, my colleagues and I manage mobile phones and computers with this tool, and we can't share our infrastructure without Intune. We manage computers remotely via cloud management. We do achieve a minimum savings of 20% with Intune since users can stay home. 

We use Intune for managing computers, cell phones, tablets, and more. However, there is likely a fifty percent potential usage in other areas within the company. This requires input from end users, not IT personnel. I find it crucial to communicate effectively with management and staff about implementing new technology. 

It's important to explain that while the users' cell phones are not personal, data on these devices is company-controlled. We set up the mobile application management bundle. Initially, users were confused and concerned about their phones. Strong communication with end users is vital for implementing new technology successfully. 

Overall, I rate the product nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Muhammad Shahbaz - PeerSpot reviewer
Desktop Support Engineer at a financial services firm with 51-200 employees
Real User
Top 20
Streamlined user management that's user-friendly with enhanced administration
Pros and Cons
  • "I particularly appreciate the administration and security features, which can be deployed easily."
  • "I particularly appreciate the administration and security features, which can be deployed easily."
  • "The security aspect could be more effective."
  • "The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

What is our primary use case?

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

How has it helped my organization?

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

What is most valuable?

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

What needs improvement?

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

What do I think about the scalability of the solution?

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

How are customer service and support?

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

How was the initial setup?

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

What other advice do I have?

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Ted Mbugua - PeerSpot reviewer
Security Manager at CRAG
Real User
Top 20
Helps improve visibility, control, and ease of management
Pros and Cons
  • "The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."
  • "Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

What is our primary use case?

Our customers primarily use Microsoft Intune for core management tasks, often in conjunction with System Center Configuration Manager, especially for Apache-related matters. Intune is also crucial for mobile device management, policy deployment, and ensuring robust security, particularly when activating and deploying security features like Defender to endpoints.

Some of our customers implemented Microsoft Intune because of integration issues and old legacy operating systems.

We use Intune in on-premises, cloud, and hybrid environments.

How has it helped my organization?

Intune brings all of the endpoint and security management tools into one place. They have also integrated it with non-Microsoft operating systems, which is a huge plus.

Consolidating endpoint and security management tools into a single platform offers significant benefits for our IT and security operations teams. With centralized visibility, they can gain better control over their systems, identify potential vulnerabilities, and take proactive measures to protect customer data. This enhanced oversight empowers them to address security gaps effectively and ensure a more secure environment.

From the user perspective, the Intune experience is exceptional for those familiar with it. However, for those still learning the technology, it suggests that Intune is user-friendly and straightforward to comprehend.

Intune offers administrators enhanced visibility, control, and ease of management. Patching and updating devices is streamlined, while end users benefit from simplified onboarding, intuitive usage, and robust security features like conditional access.

Intune is essential for safeguarding data on company and BYOD devices, especially in hybrid environments.

Intune significantly enhances IT productivity within our customers' organizations. Before Intune, administrators often struggled with visibility and management, particularly for mobile devices and laptops. They wasted time searching for assets and deploying numerous tools to achieve visibility and enforce management policies. Intune streamlines this process by eliminating the need for hundreds of agents. Simply implementing Intune provides the necessary visibility and management capabilities.

Intune offers significant cost savings. By comparing its licensing model to third-party solutions, we can easily see the return on investment in terms of reduced business expenses. Intune can help businesses save between 35 and 45 percent.

Intune simplifies vendor management by providing visibility into end-of-life dates for most hardware, especially laptops. This makes it easier for administrators to monitor the support status of both software and hardware. By tracking updates and end-of-life information from various vendors, administrators can easily view this data in a consolidated summary.

Before implementing Intune, their security posture was significantly lacking, with most organizations scoring below 20 percent. However, after Intune deployment, especially for banks, compliance became a crucial factor. Intune’s recommendations on improving security scores, particularly Secure Scores, have been instrumental in boosting their ratings to between 75 and 85 percent.

The consolidation has impacted licensing costs due to centralized oversight and dashboards. This raises questions about whether we should continue with the current approach or explore alternative options like Microsoft or a more standardized solution. There is a significant cost advantage to vendor consolidation and visibility.

What is most valuable?

The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates. Intune has proven to be a game-changer for me in this regard.

What needs improvement?

Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use. To improve this, more demonstrations and technical sessions would be helpful.

If Microsoft offered a standard license trial that allowed customers to experience its capabilities, customers would be more likely to purchase Intune.

The technical support has room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for six years.

What do I think about the stability of the solution?

I've never encountered any performance problems with Intune. The largest deployment I've undertaken was for ten thousand devices, and even then, I experienced no issues with the Intune platform.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable.

How are customer service and support?

We encountered an issue once, but unfortunately, we had to seek support on our own. Therefore, Intune support is particularly challenging.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We use VMware, Citrix, and various other third-party tools for MDM. These tools include Qualys, GFI, Managed Engines, and others, each offering different functionalities and service levels.

Intune offers a more straightforward licensing process than other vendors. Additionally, its integration capabilities, especially with Microsoft products, are generally smoother and less problematic than many third-party solutions. This allows for a more direct and measurable path to success, enabling users to assess their progress even in the early stages of implementation. 

How was the initial setup?

I have been familiar with Microsoft products for some time, making the initial deployment of Intune relatively straightforward. We begin with a customer immersion session, where we sit with the client to conduct a workshop. This workshop ensures they fully understand the Intune solution's capabilities and limitations. We then establish clear objectives and goals for successful deployment. Our engineers work closely with the customer on-site, deploying the solution and training designated champions to assist user adoption. Following this, we provide comprehensive training and a transition period for the entire organization.

The number of users in an organization determines the number of people needed for a deployment. For organizations with fewer than 500 users, a team of five to six people would suffice. However, organizations with more than 1000 users may require a team of ten.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

Intune's low maintenance requirements make it a valuable asset for our clients. Once implemented, Intune typically requires minimal ongoing maintenance, ensuring a smooth and efficient experience.

The integration of Intune's capabilities with Microsoft 365 and security for both cloud and co-managed devices is crucial as we transition to the cloud. Intune's visibility into devices provides significant value, and neglecting this integration would be a disadvantage for administrators as cloud-based management becomes the norm. Therefore, incorporating Intune into your cloud migration and strategy is essential for effective device and mobile phone management.

I highly recommend Intune to others. Its visibility feature is imposing. With visibility comes control, and a quick demo can showcase the potential benefits. By highlighting the need for more visibility in their current setup, it's easier to convince them of Intune's value. This also simplifies discussions and makes the decision-making process smoother.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.